Error 1714 and msicuu and Installer

[Guest]

I was trying to upgrade Lotus Notes to Version 6.5.1 on my laptop.
The laptop is running Windows XP Pro Svc Pak 2.
"I got the infamous Error 1714: The older version of Lotus Notes 6.0.2
cannot be removed"

I'm stuck. I can't go back and I can't go forward. I can't uninstall any
version of Notes. I can't install any version of Notes.

I found through the web, the utility msicuu. I installed and ran it. It
brings up 3 entries, Microsoft Installer, MS Office 2000 and Webflds. It
doesn't say anything about Lotus Notes so there's no "entries" for me to
"clean up".

I ran it against Microsoft Installer. It took that entry out of the list.
Nothing got fixed and the problem continues through reboots and anything else
I can think of. Now when I run the msicuu program, only the two remaining
entries show up.

In the past, on another machine, I ran into this problem once and I finally
ended up reformatting the hard drive and installing everything...just because
I needed a slightly newer version of one software package.

This time I have a customer's laptop. If it were my own, I'd probably go
ahead and blast it. But it's not and I don't have approval to spend his
money for him. I need some serious Microsoft help to unwind this quickly
growing fiasco.

Is there a way to find the Installation database that the Install software
and msicuu use? Is there a way to have Windows recreate a new one, just
like when it is installed the first time? Is there a pro out there in
Microsoft-land that can help me over this hurdle?

 

[Malke]

I was trying to upgrade Lotus Notes to Version 6.5.1 on my laptop.
The laptop is running Windows XP Pro Svc Pak 2.
"I got the infamous Error 1714: The older version of Lotus Notes 6.0.2
cannot be removed"

I'm stuck. I can't go back and I can't go forward. I can't uninstall
any
version of Notes. I can't install any version of Notes.

I found through the web, the utility msicuu. I installed and ran it.
It
brings up 3 entries, Microsoft Installer, MS Office 2000 and Webflds.
It doesn't say anything about Lotus Notes so there's no "entries" for
me to "clean up".

I ran it against Microsoft Installer. It took that entry out of the
list. Nothing got fixed and the problem continues through reboots and
anything else
I can think of. Now when I run the msicuu program, only the two
remaining entries show up.

In the past, on another machine, I ran into this problem once and I
finally ended up reformatting the hard drive and installing
everything...just because I needed a slightly newer version of one
software package.

This time I have a customer's laptop. If it were my own, I'd probably
go
ahead and blast it. But it's not and I don't have approval to spend
his
money for him. I need some serious Microsoft help to unwind this
quickly growing fiasco.

Is there a way to find the Installation database that the Install
software
and msicuu use? Is there a way to have Windows recreate a new one,
just
like when it is installed the first time? Is there a pro out there in
Microsoft-land that can help me over this hurdle?

I would contact Lotus Notes tech support. They will know all the details
about their program and how to fix it.

Good luck,

Malke

 

[Guest]

Thanks but that's not the issue. After extensive review from many web sites,
there are many other software packages that exhibit the same problem.
The problem is acknowledged by Microsoft that the Installer database gets
corrupted. That is why they created the msiscuu.exe program.

The Installer software exists, primarily, to make it possible to install
third party and non-WindowOS packages (from Microsoft and other vendors).

My question is, to Microsoft, what does ANY third party application do when
even the msicuu.exe doesn't work?

 

[Jim]

Thanks but that's not the issue. After extensive review from many web sites,
there are many other software packages that exhibit the same problem.
The problem is acknowledged by Microsoft that the Installer database gets
corrupted. That is why they created the msiscuu.exe program.

The Installer software exists, primarily, to make it possible to install
third party and non-WindowOS packages (from Microsoft and other vendors).

My question is, to Microsoft, what does ANY third party application do when
even the msicuu.exe doesn't work?

Then ask them. Microsoft does not respond to questions on this newsgroup.
Jim

 

[Guest]

I am doing that through other means (asking them). I know that there are a
lot of really sharp non-Microsoft people here. Since this error actually
happens a lot, I was hoping that one of them would take on the challange.

What is the installer database?
Where is it located?
Why and how does it get corrupted?
Most importantly ... How can it be repaired without totally rebuilding the
computer?

 

[Haggis]

I am doing that through other means (asking them). I know that there are a
lot of really sharp non-Microsoft people here. Since this error actually
happens a lot, I was hoping that one of them would take on the challange.

What is the installer database?
Where is it located?
Why and how does it get corrupted?
Most importantly ... How can it be repaired without totally rebuilding the
computer?

have a read here

http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

 

[Guest]

Hi and thanks. yes I did read that article. It explains the installer and
msicuu utility..but only to the point of using it and uninstalling it. It
doesn't say enough about what to do when that utility itself breaks.