Error 1607 Unable to Install InstallShield Scripting Runtime

[Guest]

I had Quicken 2003 installed on my computer. Due to some of the files getting
corrupted I had to un-install and then re-install. When re-installing I get
the following error;

"1607 Unable to Install InstallShield Scripting Runtime"

I'm running Windows XP Professional w/Service pack 2.

There is a Microsoft article on this error 888019, tried all the items
except re-installing Windows XP. Still got the installation error. Also there
is Install Article ID Q108340. I tried all that and still get the error on
installing Quicken. I spoke with Quicken Tech Support and they said I must
install service pack 2, install Quicken and then re-install service pack 2.

Am at my wits end here and really do not want to re-install XP. Any help
would be appreciated.

 

[Michael Solomon \(MS-MVP\)]

If you version of XP includes Service Pack as indicated in your post, try
the following:

The following assumes you have an actual XP CD as opposed to a restore CD or
restore partition supplied by your PC manufacturer.

Go to Start, type sfc /scannow in the run box and press enter. Note, there
is a space between sfc and the forward slash. You will be asked for your XP
CD. Be aware, upon inserting the CD the XP setup screen may appear, this is
not a part of sfc /scannow, rather it is being invoked by autorun. Simply
minimize the screen and allow sfc to continue.

If the above fails to resolve the issue, try a repair install as follows:

Be sure you are well backed up in case there is a problem from which you are
unable to recover. NOTE, while a repair install should leave your data
files intact, if something goes wrong during the repair install, you may be
forced to start over and do a clean install of XP. If you don't have your
data backed up, you would lose your data should that eventuality occur.

Assuming your system is set to boot from the CD-ROM drive, boot with the XP
CD in the drive. If it isn't or you are not sure, you need to enter the
system's BIOS. When you boot the system, the first screen usually has
instructions that if you wish to enter setup press a specific key, when you
see that, do so. Then you will have to navigate to the boot sequence, if
the CD-ROM drive is not first line, set it first in the boot sequence. Save
your settings and exit with the XP CD in the drive. The system will reboot.

Boot from the CD. If your system is set to be able to boot from the CD, it
should detect the disk and give a brief message, during the boot up, if you
wish to boot from the CD press any key.

Once you have pressed a key, setup should begin. You will see a reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.

Then it will bring you to a screen. Eventually, you will come to a screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.

The first option, to setup Windows is the one you want and requires you to
press enter. When asked, press F8 to accept the end user agreement. Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.
--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

 

[Guest]

Michael

Thanks for getting back to me on this issue. Just one more question. In
following your procedure will service pack 2 be removed?

Thanks
Sam Bonanno

 

[Michael Solomon \(MS-MVP\)]

No. First, with regard to SFC (System File Checker) it's usually SP2 aware
and finds the appropriate location of the files if SP2 was installed after
XP was installed.

With regard to the Repair Install, if SP2 was installed after the
installation of Windows XP, you will usually receive a message that setup
cannot continue as the version on the hard drive is later than on the CD.
In that case, you must first remove SP2 using Add/Remove Programs in Control
Panel before proceeding with the repair.

If SP2 was a part of your XP retail CD, this should not be an issue.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

 

[Guest]

Thanks again Michael, another question if I may. When uninstalling sp2 it
list all programs ans says that some of them may not work after sp2 is
removed. Is this just a precaution statement or does sp2 removal really mess
things up.

Thanks
Sam B.

 

[Michael Solomon \(MS-MVP\)]

It's both but if you're going to reinstall SP2 after the repair install, it
shouldn't make a difference. If you do run into such problems with an
application after you've reinstalled SP2, remove and reinstall the
application.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/