error: 0x80240022 when trying to update

[Guest]

I upgraded windows defender beta2 from microsoft antispyware beta1.When I
updated definitions,a message appeared
"windows defender was unable to complete the update: 0x80240022.The wrong
diskette is in the drive.Insert %2 (volume serial number: %3) into drive
%1"

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1185.0
Signature Version: 1.0.0.0

Windows server 2003 5.2.3790 Service Pack 1 Build 3790
AMD processor

 

[Andre Da Costa]

Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

 

[Steve Dodson [MSFT]]

Andre,



Can you try this?



1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD



Let me know if that works for you.



--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

 

[Guest]

I have tried it, unfortunately the flaw remain.
thank you for your help.

Andre,



Can you try this?



1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD



Let me know if that works for you.



--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

 

[Guest]

I am getting the same error, the proposed solution from Steve Dodson also
failed for me.

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1.1185.0
Signature version: 1.0.0.0

Windows XP Home
Version 2002
Service Pack 2

 

[Guest]

Same problem here with Windows 2000 with SP4.

I am behind a proxy server, but it did work with Beta1 Antispyware.

 

[Steve Dodson [MSFT]]

Can you post the last section of your windowsupdate.log at
%systemroot%\windowsupdate.log?

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

I have tried it, unfortunately the flaw remain.
thank you for your help.

Andre,



Can you try this?



1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and
Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD



Let me know if that works for you.



--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

message
I upgraded windows defender beta2 from microsoft antispyware beta1.When
I
updated definitions,a message appeared
"windows defender was unable to complete the update: 0x80240022.The
wrong
diskette is in the drive.Insert %2 (volume serial number: %3)
into
drive
%1"

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1185.0
Signature Version: 1.0.0.0

Windows server 2003 5.2.3790 Service Pack 1 Build 3790
AMD processor

 

[Guest]

Same problem here with Windows 2000 with SP4.

I am behind a proxy server, but it did work with Beta1 Antispyware.

I'm also having the same problem, and also behind a proxy server. I suspect
that WD does not utilize the proxy settings to make the connection, thus it
cannot reach the update server. In the previous version, the proxy login will
prompt up whenever MS Antispyware is trying to update.

Is there any custom way to set the network connections

 

[Guest]

steve,
I have resolved it. I have read the log,and gotten the key.
COM+ event system was disabled,so the BITS can't run properly.

thank you very much.

 

[Guest]

I resolved the issue, a Windows Update late yesterday allowed me to update
with no problem

 

[Guest]

I upgraded windows defender beta2 from microsoft antispyware beta1.When I
updated definitions,a message appeared
"windows defender was unable to complete the update: 0x80240022.The wrong
diskette is in the drive.Insert %2 (volume serial number: %3) into drive
%1"

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1185.0
Signature Version: 1.0.0.0

Windows server 2003 5.2.3790 Service Pack 1 Build 3790
AMD processor

 

[Oren Shmuely [MSFT]]

Please see KB http://support.microsoft.com/?kbid=915105 for possible
resolutions

Oren Shmuely [MSFT]

Windows Defender Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Use of included script samples are subject to the terms specified at

http://www.microsoft.com/info/cpyright.htm

 

[Guest]

This was not the answer for me. solution go to windows update there is a
high-priority update for windows defender that resolves the issue.

Please see KB http://support.microsoft.com/?kbid=915105 for possible
resolutions

Oren Shmuely [MSFT]

Windows Defender Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Use of included script samples are subject to the terms specified at

http://www.microsoft.com/info/cpyright.htm

 

[Guest]

Hi Steve,

Would you please advise the specific steps for the following?

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

Thanks a lot.

Andre,



Can you try this?



1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD



Let me know if that works for you.



--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

 

[Bill Sanderson MVP]

You can do this a little more simply:

do start, run

then cut and paste the command from (3) below, into that box, and hit enter.

--

Hi Steve,

Would you please advise the specific steps for the following?

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

Thanks a lot.

Andre,



Can you try this?



1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and
Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD



Let me know if that works for you.



--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

message
I upgraded windows defender beta2 from microsoft antispyware beta1.When
I
updated definitions,a message appeared
"windows defender was unable to complete the update: 0x80240022.The
wrong
diskette is in the drive.Insert %2 (volume serial number: %3)
into
drive
%1"

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1185.0
Signature Version: 1.0.0.0

Windows server 2003 5.2.3790 Service Pack 1 Build 3790
AMD processor

 

[Guest]

Thanks Bill.

I have completed step 1 - 5 but I still receive the error message of
0x80240022 after reinstalling WD. Please advise.

You can do this a little more simply:

do start, run

then cut and paste the command from (3) below, into that box, and hit enter.

--

Hi Steve,

Would you please advise the specific steps for the following?

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

Thanks a lot.

Andre,



Can you try this?



1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and
Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD



Let me know if that works for you.



--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

message
I upgraded windows defender beta2 from microsoft antispyware beta1.When
I
updated definitions,a message appeared
"windows defender was unable to complete the update: 0x80240022.The
wrong
diskette is in the drive.Insert %2 (volume serial number: %3)
into
drive
%1"

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1185.0
Signature Version: 1.0.0.0

Windows server 2003 5.2.3790 Service Pack 1 Build 3790
AMD processor

 

[Guest]

I solved the problem by going to windows update, downloaded and installed the
high-priority update for Definition Update 1.14.1436.4 for BETA Windows
Defender (KB915597).

Thanks Bill.

I have completed step 1 - 5 but I still receive the error message of
0x80240022 after reinstalling WD. Please advise.

You can do this a little more simply:

do start, run

then cut and paste the command from (3) below, into that box, and hit enter.

--

Hi Steve,

Would you please advise the specific steps for the following?

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

Thanks a lot.




:

Andre,



Can you try this?



1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and
Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD



Let me know if that works for you.



--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

message
I upgraded windows defender beta2 from microsoft antispyware beta1.When
I
updated definitions,a message appeared
"windows defender was unable to complete the update: 0x80240022.The
wrong
diskette is in the drive.Insert %2 (volume serial number: %3)
into
drive
%1"

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1185.0
Signature Version: 1.0.0.0

Windows server 2003 5.2.3790 Service Pack 1 Build 3790
AMD processor

 

[Bill Sanderson MVP]

That's an available, manual way to get updates. Did you also apply all
other offered high-priority updates?

Updates within the program go via AutoUpdate. Sometimes there's a
prerequisite which you might need to get via WindowsUpdate before the
automatic updates will work.



--

I solved the problem by going to windows update, downloaded and installed
the
high-priority update for Definition Update 1.14.1436.4 for BETA Windows
Defender (KB915597).

Thanks Bill.

I have completed step 1 - 5 but I still receive the error message of
0x80240022 after reinstalling WD. Please advise.

You can do this a little more simply:

do start, run

then cut and paste the command from (3) below, into that box, and hit
enter.

--

Hi Steve,

Would you please advise the specific steps for the following?

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

Thanks a lot.




:

Andre,



Can you try this?



1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and
Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD



Let me know if that works for you.



--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to
this
message are best directed to the newsgroup/thread from which they
originated.
Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

message
I upgraded windows defender beta2 from microsoft antispyware
beta1.When
I
updated definitions,a message appeared
"windows defender was unable to complete the update:
0x80240022.The
wrong
diskette is in the drive.Insert %2 (volume serial number:
%3)
into
drive
%1"

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1185.0
Signature Version: 1.0.0.0

Windows server 2003 5.2.3790 Service Pack 1 Build 3790
AMD processor

 

[Guest]

Thanks for your explanation.

Yes, besides Definition Update, I also downloaded and installed all other
high priority updates offered in Windows Update.

That's an available, manual way to get updates. Did you also apply all
other offered high-priority updates?

Updates within the program go via AutoUpdate. Sometimes there's a
prerequisite which you might need to get via WindowsUpdate before the
automatic updates will work.



--

I solved the problem by going to windows update, downloaded and installed
the
high-priority update for Definition Update 1.14.1436.4 for BETA Windows
Defender (KB915597).

Thanks Bill.

I have completed step 1 - 5 but I still receive the error message of
0x80240022 after reinstalling WD. Please advise.


:

You can do this a little more simply:

do start, run

then cut and paste the command from (3) below, into that box, and hit
enter.

--

Hi Steve,

Would you please advise the specific steps for the following?

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

Thanks a lot.




:

Andre,



Can you try this?



1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and
Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD



Let me know if that works for you.



--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to
this
message are best directed to the newsgroup/thread from which they
originated.
Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

message
I upgraded windows defender beta2 from microsoft antispyware
beta1.When
I
updated definitions,a message appeared
"windows defender was unable to complete the update:
0x80240022.The
wrong
diskette is in the drive.Insert %2 (volume serial number:
%3)
into
drive
%1"

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1185.0
Signature Version: 1.0.0.0

Windows server 2003 5.2.3790 Service Pack 1 Build 3790
AMD processor