Epson Perfection V200 Photo Scanner

[John]

I cannot install an Epson Perfection V200 Photo Scanner on my Vista Home
Premium equipped PC. Epson technical support personnel have been zero help.

This is a new model scanner that is supposed to work with Vista. I have
used the software disk that came with the scanner, and I have downloaded and
used the latest driver from the Epson website. I have installed,
uninstalled, and installed both of these numerous times. I always get the
same error message.

I always get a message the software installation was successful. However,
when I plug in the scanner USB cable after software installation, I always
get the error message “Windows found driver software for your device but
encountered an error while attempting to install it.†“The system cannot
find the file specified.â€

When I double-click Epson Scan on the desktop, I get “Epson Scan cannot be
started.â€

In Device Manager, the scanner shows up under Other Devices with a yellow
exclamation point. When I double-click on the scanner here, in the Device
Status box I get, “The drivers for this device are not installed (Code 28).â€
“The system cannot find the file specified.â€

I have tried using different USB cables and plugging into different USB ports.

I tried installing the scanner on my old Windows XP PC, and total
installation was successful. I was able to do a scan. When I installed it
on the XP PC, during installation I got the message “The scanner has not
passed Windows logo testing.†I clicked to continue. I do not get this
message (do not know if I’m supposed to) on the Vista PC.

Among the many things Epson personnel had me try was do a STOP and then
START on Windows Image Acquisition (WIA). This made no difference. Nothing
the Epson personnel have come up with made any difference. So if you can fix
this problem, you can probably get a job at Epson.

 

[romanom]

Try the following 2 items:

1. Disconnect the scanner. Go to device manager, right click on the scanner
and then uninstall. Reconnect the scanner, you should get a pop-up in the
taskbar installing new hardware.

if that doesn't work,

2. Go to device manager, right click on scanner and click update driver.
Choose install manually in the window that pops-up. Then direct the
application to look in the Epson folder that should be under C: ( C:\Epson)

That's all I got! Good luck.

 

[John]

Neither option worked. (1) When I disconnect the scanner, it disappears in
Device Manager. I tried uninstall when it did appear in Device Manager and
then disconnected and reconnected it to get to New Hardware found. Still
ended up with same error message. (2) Manually directed it to the driver in
c:\Epson; still ended up with same error message.

I keep thinking something is conflicting with it, but I do not know what.
It installs okay on my old XP PC, but not on the new Vista PC. Both PCs have
exactly the same programs except for operating systems.

 

[watchdog2003]

2008 Update Driver Software – Epson Scanner
Windows encountered a problem installing the driver software for your device
Windows found driver software for your device but encountered an error while
attempting to install it.
Epson Perfection V200
The system cannot find the file specified

Have exact the contingency described here. Is the error a result of Epson
Software product
quality?

 

[pegBry]

We got an All in One Epson CX8400 and couldn't get the scanner installed.
These are the steps we took to finally solve the problem after Epson told us
is was the WIA service in Windows. Didn't seem to be because we got the same
error message whether WIA was on or off.

We downloaded the newest drivers from the website (Epson12347.exe). Updated
the system BIOS and did a clean install of the system to rid ourselves of any
Epson files installed since we didn't feel that we were getting rid of
everything.

When the system was rebooted I ran the Epson12347 program which made and
Espon folder off the C: drive with drivers in it. I then plugged in the
scanner. When the found new hardware came up I directed it to the Epson
folder. Scanner was installed and worked! The Found new hardware was
activated again and this time the drivers it needed were not in the Epson
folder. With much hesitation I put in the install disk. It found the drivers
(I had to choose French or English) and properly installed the printer. I
checked and the scanner still worked.

In then started to load the software that came with the scanner. When I
tried to install the Scan update program, the scanner stopped working and
gave me the same error message as before. I didn't even try to manage it just
went back to the clean install and got everything working and then installed
the manual and the Arc Soft software but not the Scan update utility. It all
works fine now after several days of my husband and I working on this problem.

 

[watchdog2003]

Thank you for contacting EPSON e-mail support.

The issue you are experiencing is in relation to a communication problem
between the scanner and the computer.

EPSON would also always advise that you have all the updates for your
Windows Operating System which are available from:

http://windowsupdate.microsoft.com

The next thing that will need to be checked will be the cable connections.
Make sure that the scanner is connected directly to the back of the computer
and is not connected to a USB hub.
If the scanner is connected correctly, please perform the following:

1. Click on “Start†and the “Control Panelâ€.
2. Click on “Device Managerâ€.
3. Select “Continue†if you receive an “User Account control†message.
4. In this window, make sure that there are no “Exclamation marks†next to
any of the options listed under “Universal Serial Bus Controllersâ€. If there
are, this may be the cause of the issue and you will need to contact your
PC vendor for further assistance.
5. Look for a heading labelled “Imaging Device†and click the + next to it.
6. Remove the entry listed by right clicking and then clicking “Uninstallâ€.
7. Confirm that you wish to remove the device and it will disappear from
Device Manager.
8. Look for a heading called “Other Devices†and click the + next to it.
9. Remove all entries listed below here that refer to an EPSON device.
10. Close all windows until you are back to the desktop.
11. Switch the scanner off and disconnect the USB cable.

Next the scanner software needs to be removed:

1. Click on “Start and then “Control Panelâ€.
2. In Control Panel, double click on the icon called “Programs and Featuresâ€.
3. Remove the items listed below by highlighting each one individually and
clicking on the button called “Uninstall†(if at any stage you are asked if
you wish to restart the computer you must say no) EPSON Twain/EPSON Scan,
EPSON Smart Panel/Creativity Suite.
4. Once all items listed have been removed, close all the open windows back
to the desktop and restart your computer.

Now run the downloaded driver from the below link and follow the on screen
prompts to reinstall the driver.
http://esupport.epson-europe.com/Pr...Q4AL7zgBWTKBIsPrYCUmeNUMkDgSxSKZyCoU003D&tc=6

The EPSON product should now be installed and ready to use.

If the issue is still not resolved, please can you try the following.
Windows uses several background programs called “Terminate and Stay
Resident†or TSRs for short. These can be put into the computer when loading
programs such as virus checkers.
They become active when Windows is loading and will remain active without
your knowledge, sometimes these programs can begin to conflict with each
other hindering the performance of both software programs and hardware.

I suggest disabling your Start-up Group Items by following these
instructions (this will not stop these programs and applications from
functioning, it will just stop any memory resident programs from loading at
startup):

1. Click on Start, and type in MSCONFIG in the “ Start Search†field and
press Enter.
2. Press “Continue†If the “User account Control†message appears.
3. Go to the tab titled Start-up.
4.Click Disable All.
5. Then click on Apply and OK but say NO to restarting your PC. Then shut
your PC down completely, leave it for 10 seconds and then turn your unit back
on.
6. Once it has finished rebooting, please try using your product again.
7. If the problem does not reoccur, then you will need to re-tick the files
in MSCONFIG one at a time, until the problem resurfaces. By narrowing down
the programs in this way, you can then work out which program is causing the
conflict.

If the above does not resolve your issue then the issue you are experiencing
may be related to the `Still Image Service` not being available on your
computer. You may need to re-start the Still Image Service.

1. Click on Start > Control Panel (if necessary select ‘switch to classic
view’).
2. In the Control Panel window double click on the Administrative Tools icon
and then the Services icon. Press continue on the “User Account Controlâ€
message if required.
3. In the Services window scroll down the list in the right hand pane until
you can see the Still Image Service.
4. Right click on the entry and click start. Close all the windows down and
try using Epson Scan again.

Finally, if necessary, try the scanner on another computer completely to
establish where the problem lies. If the scanner still does not work on
another computer, then having gone through all of the above it would suggest
that there is a hardware issue with your product.

Followed your proposed procedure exact and the driver installation status is
unchanged the EPSON product is not installed and ready to use it is FAILED
with original reported error message

Note that device manager says that the device driver is unsigned. Is it
possible that Epson do not have an adequate driver for the Microsoft Vista OS?

 

[The Lawyer1958]

Hello cordially,

I live in Europe and I have exactly the same problem described.

My model is EPSON Perfection V200 Photo; and previously I bought Epson
Perrfection V10.
I returned the V10 because I thought that it was a problem of this model and
I changed it in the store for the V200.

My OS is Windows Vista Premium.

The error messages that describes my computer they are exactly the same ones
that those that John explains.
And I have also made exactly the same thing that John to try to solve it.
And I have not gotten anything.

I have contacted with Epson Help Center in Europe and they offer me
solutions that neither have worked.

My conclusion--and from my people computer´s experts--it is that the drivers
of this model EPSON they NOT are the appropriate ones for Windows Vista.
Neither the drivers from the CD inside the product box ( that specifies the
logo of WVista ), neither those that are in the Epson Website, presumably up
to date for WVista.

I wanted to know if it exists some of you that it has gotten that this
works.

I have proven ALL the possible alternatives here described and NO has gotten
anything.

I am Lawyer with 28 years of experience and if I confirm that my suspicions
are certain, I will begin possibly legal procedures in the Tribunals of
Justice against Epson.

I would thank to you if you help me from the view of technician in
computers.

The legal aspects I will already assume personally them.

Waiting your help, PLEASE.

THANK YOU VERY MUCH IN ADVANCE !.

 

[The Lawyer1958]

Hello cordially,



I live in Europe and I have exactly the same problem described.



My model is EPSON Perfection V200 Photo; and previously I bought Epson Perrfection V10.

I returned the V10 because I thought that it was a problem of this model and I changed it in the store for the V200.



My OS is Windows Vista Premium.



The error messages that describes my computer they are exactly the same ones that those that John explains.

And I have also made exactly the same thing that John to try to solve it.

And I have not gotten anything.



I have contacted with Epson Help Center in Europe and they offer me solutions that neither have worked.



My conclusion--and from my people computer´s experts--it is that the drivers of this model EPSON they NOT are the appropriate ones for Windows Vista.

Neither the drivers from the CD inside the product box ( that specifies the logo of WVista ), neither those that are in the Epson Website, presumably up to date for WVista.



I wanted to know if it exists some of you that it has gotten that this works.



I have proven ALL the possible alternatives here described and NO has gotten anything.



I am Lawyer with 28 years of experience and if I confirm that my suspicions are certain, I will begin possibly legal procedures in the Tribunals of Justice against Epson.



I would thank to you if you help me from the view of technician in computers.



The legal aspects I will already assume personally them.



Waiting your help, PLEASE.



THANK YOU VERY MUCH IN ADVANCE !.

 

[watchdog2003]

Carl Ainsworth
e-Service Support Technician
EPSON Customer Inter@ction Centre

Followed your link procedure exact, downloaded Epson Scanner v3.123 and not
surprised that installation of your current suggested Vista tested Epson
Scanner V200 device driver failed.
Microsoft Vista Business OS Device Manager for Epson Scanner driver message
states;

The drivers for this device are not installed. (Code 28)

The system cannot find the file specified.

To reinstall the drivers for this device, click Reinstall Driver.

What does Epson Corporation propose now? I intend returning my Epson V200
scanner to the supplier for a full refund.

What manufacturers scanner model in fact works with Microsoft Vista?

 

[watchdog2003]

Epson Scanner V200 Driver Set up FAILED message “Windows encountered a
problem installing the software for your deviceâ€.

Email to Epson Support staff 13 Feb 2008. My son is an IT Manager where 350
desktop pc’s installed; I suggest that you are living in cuckoo land because
they have identical FAILED experience when attempting Epson Printers and
Epson Scanners Set-up across a wide range of their pc’s using mostly
Microsoft Windows XP.
I suggest that you cut and paste in your Internet Explorer this Vista Error
message “Windows encountered a problem installing the software for your
deviceâ€. There are numerous Internet forum pages showing pc users challenged
with contingencies installing Epson software device drivers.

Your suggestion I refer my query to my hardware supplier is ridiculous, I
suggest that the issue is more likely a combination of imperfect Epson Driver
and Imperfect Microsoft Windows Vista and Windows XP software product.

Perhaps you would like to tell PC World and Acer Corp that their ACER
ACERPOWER M6 SEM 3000+ Vista logo desktop pc is incompatible with Epson
Scanner Vista logo software?

And you forgot to mention that perhaps I should wait another month and hope
that Microsoft Windows Vista Service Pack 1, when released, will fix Epson
Scanner driver installation errors.

I can confirm that I have installed Windows Vista SP1 Hot fix that suggests
cures your problem and guess what “It makes no differenceâ€

Perhaps when there is next released Windows Vista Epson Scanner V200 Driver
you will tell me?

 

[Kevin]

Epson Scanner V200 Driver Set up FAILED message “Windows encountered a
problem installing the software for your deviceâ€.

Email to Epson Support staff 13 Feb 2008. My son is an IT Manager where
350
desktop pc’s installed; I suggest that you are living in cuckoo land
because
they have identical FAILED experience when attempting Epson Printers and
Epson Scanners Set-up across a wide range of their pc’s using mostly
Microsoft Windows XP.
I suggest that you cut and paste in your Internet Explorer this Vista
Error
message “Windows encountered a problem installing the software for your
deviceâ€. There are numerous Internet forum pages showing pc users
challenged
with contingencies installing Epson software device drivers.

Your suggestion I refer my query to my hardware supplier is ridiculous, I
suggest that the issue is more likely a combination of imperfect Epson
Driver
and Imperfect Microsoft Windows Vista and Windows XP software product.

Perhaps you would like to tell PC World and Acer Corp that their ACER
ACERPOWER M6 SEM 3000+ Vista logo desktop pc is incompatible with Epson
Scanner Vista logo software?

And you forgot to mention that perhaps I should wait another month and
hope
that Microsoft Windows Vista Service Pack 1, when released, will fix Epson
Scanner driver installation errors.

I can confirm that I have installed Windows Vista SP1 Hot fix that
suggests
cures your problem and guess what “It makes no differenceâ€

Perhaps when there is next released Windows Vista Epson Scanner V200
Driver
you will tell me?

Have you downloaded and installed the driver found here:
http://www.epson.com/cgi-bin/Store/...doid=63070037&infoType=Downloads&platform=All

This is off the Epson site itself.

 

[Tinker]

This is my 3rd printer and they all do the same thing, will not detect the
driver and when you go to the manufactures site the driver there will not
work either. What on earth are we going to do? Nothing works and the store
is not going to take back another one they already think its me not the
printer.

Epson CX8400 all in One Stylus. I have to have a printer my business
depends on it.
Help Help Help. I paid a lot of money for my Vista.
Thank You

 

[The Lawyer1958]

Hello cordially again,

I have still the problem,--after 4 weeks -- BUT I know now wich is the
problem:

An error of one of webmasters from Epson website. Incredible but true !.

One friendfrom another Forum help to me and afirm:

"I've been analysing the contents of this drivers package, and unfortunately
the installation package will NOT let to install the drivers in Vista.

If you look at the configuration settings in Setup.ini you can see :

Code:
[General]
Setup="EPSON Scan"
InfoVer=1.00
DefaultLocale=0809
Sif="LIB\\%s\\ES%s.sif"
9X_Ver=4.10
NT_Ver=5.00
NTx64_Ver=5.2

[Support]
num=1
0=7A


.... and the part which says :

9X_Ver=4.10
NT_Ver=5.00
NTx64_Ver=5.2

strongly suggests that this is a drivers package for Windows 98, Me, XP, and
XP x64, but NOT Vista

I also doubt that a manual hack of the contents of setup.ini will allow
proper drivers installation ...

---

Drivers installation packages for Vista look COMPLETELY different to the
contents of this Zip folder

It's probably just a mistake on the part of one of Epson's webmasters, but
you should DEFINITELY get on their backs to try and get a solution for this
issue.

You should NOT tell them that the drivers installation package "doesn't
work", or you'll just be given the usual "Customer Support" runaround ---
instead you should tell them that they have a faulty link on their webpage,
so that the drivers installation package for Windows 98, XP, and XP x64 is
downloaded instead of the installation package for Vista "

AND ME, THE LAWYER1958, I have contacted several times with EPSON USA to
explain to them what my expert friend told me, about the error of one of the
webmasters and them NO understands anything. I am not able to pass over the
first level of technical support and they insist in the fact that the driver
of the website it is the correct one for WVista and that it works perfectly.

Hereinafter, I copy for you the absurd dialogue that I have exchanged with
them.

I would thank you vastly your expert helps another time.

(.................................)

Thank you for contacting the Epson Connection.

Your issue may be with your browser not being able to communicate with the
FTP download site. Please try the following to resolve your issue:

1) In Internet Explorer, click on the TOOLS menu, then click on INTERNET
OPTIONS.

2) Click on the CONNECTIONS tab, then click on LAN SETTINGS. Ensure that
PROXY SERVER is not selected then click OK.

3) Click on the ADVANCED tab and scroll down until you see USE PASSIVE FTP.
Ensure that it is selected and click OK.

Try to download the file again, and all should be well. If the difficulty
persists, the only other thing we can suggest to do would be to temporarily
disable any firewall or internet security software that you are running and
try to download the file again.

To remove and install only the scanner driver for your product, please
follow the steps below.

*Note: If you see a window that says User Account Control at any point,
click CONTINUE.

SCANNER DRIVER REMOVAL

1. Disconnect the USB cable from the printer and close any open windows.
2. Click START, then click CONTROL PANEL.
3. In the window that opens, click UNINSTALL A PROGRAM under the Programs
heading.
4. Select EPSON SCAN, then click UNINSTALL/CHANGE.
5. Follow the on-screen instructions to complete the removal and restart
your computer.

Once the removal is complete, please do the following:

SCANNER DRIVER DOWNLOAD

1. Go to www.epson.com and select USA or CANADA.
2. Click DRIVERS & SUPPORT.
3. Under SCANNERS, select PERFECTION Series, then select your model from the
list.
4. Click DRIVERS & DOWNLOADS.
5. Download the most current version of the Scanner Driver for your Windows
operating system to your Desktop. Make a note of the file name in order to
easily retrieve it.

SCANNER DRIVER INSTALL

1. Double click the downloaded file on your DESKTOP.
2. Click OK, Unzip, then OK again.
3. Follow the on-screen instructions to complete the installation and
license agreement. The installer will copy the files to the system.
4. Click FINISH when prompted.
5. Turn your unit on and reconnect it to the computer after the installation
is complete. Windows should detect new Hardware and complete the installation
automatically. (If a New Hardware Wizard appears, allow it to search
automatically.) 6. If a message appears indicating THE SCANNER HAS NOT PASSED
WINDOWS LOGO TESTING, click CONTINUE ANYWAY. Then click FINISH.
7. Restart your computer before testing the scanner software.


If you require further assistance with this particular issue, please ensure
all of our previous correspondence is contained in your reply, so we can
better track the history of this issue.

If you have a different issue, please submit another E-form via our website
(http://www.epson.com), and we will respond in a timely manner. Thank you
again for contacting Epson.


Dylan R.
Epson Connection

--Your original question has been attached below--


Hello,
Thanks for the answer, BUT I believe that you have NOT understood me.
I have already made several times these general instructions, obviously !.
For 3 weeks I have lost 26 hours of my time as Lawyer in this idiot thing.
****** EPSON WEBSITE ( you ) have a faulty link on YOUR webpage, so that the
drivers installation package for Windows 98, XP, and XP x64 is downloaded
instead of the installation package for Vista ****** Windows Operating
Systems [+] TWAIN Driver and EPSON Scan Utility v3.12A Windows Vista 64-bit
Edition, Windows Vista 32-bit Edition, Windows XP, Windows XP 64-bit Edition,
Windows 2000 epson12526.exe - 10.9MB - posted on 01/03/08 This
self-extracting file contains the Epson Perfection V200 Photo EPSON Scan
Utility and TWAIN Driver v3.12A for Windows XP, XP 64-bit Edition, 2000 and
Vista 32-bit and 64-bit Editions. This file extracts to your hard drive and
is placed in a folder that begins with c:\epson\epson12526 IS NOT FOR WINDOWS
VISTA !!.
Error of one of your Webmasters !.
OK ?.
PLEASE, check it with the high technical level experts inside Epson.
It is possible ?.
WAITING YOUR QUICK ANSWER, PLEASE.
Thanks,

***************************************************
Thank you for contacting the Epson Connection.

I tested the link, and it is working fine. Please ensure that your pop-up
blockers are off, and that you have your anti-virus software disabled.
Also, I found out that you are downloading the wrong file.


To remove and install only the scanner driver for your product, please
follow the steps below.

*Note: If you see a window that says User Account Control at any point,
click CONTINUE.

SCANNER DRIVER REMOVAL

1) Disconnect the USB cable from the scanner and close any open windows.

2) Click START, then click CONTROL PANEL.

3) In the window that opens, click UNINSTALL A PROGRAM under the Programs
heading.

4) Select EPSON SCAN, then click UNINSTALL/CHANGE.

5) Follow the on-screen instructions to complete the removal and restart
your computer.

Once the removal is complete, please do the following:


SCANNER DRIVER DOWNLOAD AND INSTALL

1) Go to http://support.epson.com and select your scanner model.

2) Download the Scanner Driver for your Windows operating system and save it
to your desktop. Make a note of the file name in order to easily find it.


TWAIN Driver and EPSON Scan Utility v3.12A Windows Vista 64-bit Edition,
Windows Vista 32-bit Edition, Windows XP, Windows XP 64-bit Edition, Windows
2000 epson12526.exe - 10.9MB - posted on 01/03/08


3) Double-click the downloaded file.

4) Follow the on-screen instructions to complete the installation and
license agreement. The installer will copy the files to the system.

NOTE: If you get the message "The publisher could not be verified. Are you
sure you want to run this software", select RUN.

5) Click FINISH when prompted.

6) Turn your unit on and reconnect it to the computer after the installation
has completed. Windows should detect the new Hardware and complete the
installation automatically. (If a Found New Hardware Wizard appears, allow it
to search automatically.)

7) If a message appears indicating THE SCANNER HAS NOT PASSED WINDOWS LOGO
TESTING, click CONTINUE ANYWAY. Then click FINISH.

8) Restart your computer before testing the scanner software.
If you require further assistance with this particular issue, please ensure
all of our previous correspondence is contained in your reply, so we can
better track the history of this issue.

If you have a different issue, please submit another E-form via our website
(http://www.epson.com), and we will respond in a timely manner. Thank you
again for contacting Epson.


Greg L
Epson Connection

--Your original question has been attached below--



Hello,

PLEASE, I AM WAITING YOUR ANSWER.

See you below.

Error of one of your Webmasters !.

OK ?.

PLEASE, check it with the high technical level experts inside Epson.
It is possible ?.

Thanks,

************************************************************

SO, at the moment I HAVE STILL THE SAME PROBLEM, after more than 4 weeks !!:

MY NEW SCANNER EPSON PERFECTION V200 PHOTO DON´TWORKS WITH Windows Vista.
I can´t have the DRIVERS for that !.

HELP ME, PLEASE.

Thanks in advance.