epson 4490 "vista-compatible" driver does not install

[josie k]

I'm finding it impossible to get the suppposedly Vista-compatible
driver downloaded for a new Epson Perfection 4490 scanner to work. Nor
is Epson support (I contacted them by phone) able to solve the problem
- they vaguely blame a "bug" in Vista. The driver downloads from the
Epson website and runs OK. But at the end of stage where I plug in
power and USB and turn on the scanner, and a message says new hardware
is being detected and software is
being installed, things go wrong and the software will not install.
I always get messages saying
"Windows found driver software for your device but encountered an
error while attempting to install it" and "the system cannot find the
file specified". Looking on device manager, under properties for the
scanner icon (which has a yellow
exclamation mark), a message says the drivers for this device are not
installed (Code 28). I've tried downloading the driver from various
Epson sites, but always with the same result. I've also tried finding
the file manually. Any suggestions for a way round this? I uninstall
the driver and its installation each time I have another go with a
fresh download, and have deleted all Epson files I can.

 

[mikeyhsd]

try doing a driver update and point to the folder the files are stored in.
worked for my 3810



(e-mail address removed)



I'm finding it impossible to get the suppposedly Vista-compatible
driver downloaded for a new Epson Perfection 4490 scanner to work. Nor
is Epson support (I contacted them by phone) able to solve the problem
- they vaguely blame a "bug" in Vista. The driver downloads from the
Epson website and runs OK. But at the end of stage where I plug in
power and USB and turn on the scanner, and a message says new hardware
is being detected and software is
being installed, things go wrong and the software will not install.
I always get messages saying
"Windows found driver software for your device but encountered an
error while attempting to install it" and "the system cannot find the
file specified". Looking on device manager, under properties for the
scanner icon (which has a yellow
exclamation mark), a message says the drivers for this device are not
installed (Code 28). I've tried downloading the driver from various
Epson sites, but always with the same result. I've also tried finding
the file manually. Any suggestions for a way round this? I uninstall
the driver and its installation each time I have another go with a
fresh download, and have deleted all Epson files I can.

 

[josie k]

Thanks for the suggestion. Have tried it several times, but even with
this spoonfeeding I eventually still get the same old message saying
the system cannot find the file specified. On

 

[mikeyhsd]

did you point to the folder where the correct files or, or just to the top most epson folder.



(e-mail address removed)



Thanks for the suggestion. Have tried it several times, but even with
this spoonfeeding I eventually still get the same old message saying
the system cannot find the file specified. On

 

[josie k]

My "best" result is through choosing (under Browse) the folder

C:\EPSON\epson12119_pr449_twain_driver_and_epson_scanner_utility_304a

When I go with this for "search for deiver software in this location"
I check the box "include subfolders". It looks as if everything is
going OK, with an "installing driver software" message, but it fails
at the last minute with "windows encounters a problem installing the
driver software for your device".
Maybe people who have upgraded to Vista from Windows XP, rather than
having stand-alone Vistas preinstalled on a new PC, have a better
chance of installing the driver OK as they have both OS on their
computer? I do notice that the Epson downloadable driver is meant for
all Windows OSs from Windows 98 to Vista. Seems a wide spectrum; I'd
been expecting more of a Vista-specific driver.

I guess I am going to have to return the scanner; have run out of
other options.

 

[Guest]

Wish I had an answer for you, for if I did I would have one for myself. Your
post looks just like mine, except my scanner is RX580. Is is compatible,
according to Microsoft, but I get the exact same message as you. Epson says
it is Microsoft's fault, Microsoft says you have to go through Dell because
it is OEM software, and Dell says they do not know what to do. Just a circle
j___. Pardon my French, all I want is to get my 2 month old scanner to work,
just like it does on my laptop running XP.

If I get an answer I will let you know.

Steve L.

 

[josie k]

My software too came pre-installed in a Dell and I got caught in just
the loop you describe of Epson passing the buck to Microsoft which
passes it to Dell which passes it back to Epson. Is it possible that
the problem with these two scanners is related to Dell and the precise
form of Vista that Dell has installed? (I noticed something else odd
with the Vista yesterday in that in the "new look" - as oppposed to
the classic view- control panel, all of the System and Maintenance
section and its components "fail to load" when I try to open them.

Surely Dell should be offering better support for its Vista customers.

In order to try to demonstrate to me that there is nothing wrong with
the 4490 Vista driver, an Epson technician I was dealing with over the
phone downloaded it on his Vista system and said it installed in a
4490 perfectly. He also extolled the virtues of some newer Epson
scanners (some v expensive). 4490 is only around a year old though.

 

[Michael Solomon]

I'm finding it impossible to get the suppposedly Vista-compatible
driver downloaded for a new Epson Perfection 4490 scanner to work. Nor
is Epson support (I contacted them by phone) able to solve the problem
- they vaguely blame a "bug" in Vista. The driver downloads from the
Epson website and runs OK. But at the end of stage where I plug in
power and USB and turn on the scanner, and a message says new hardware
is being detected and software is
being installed, things go wrong and the software will not install.
I always get messages saying
"Windows found driver software for your device but encountered an
error while attempting to install it" and "the system cannot find the
file specified". Looking on device manager, under properties for the
scanner icon (which has a yellow
exclamation mark), a message says the drivers for this device are not
installed (Code 28). I've tried downloading the driver from various
Epson sites, but always with the same result. I've also tried finding
the file manually. Any suggestions for a way round this? I uninstall
the driver and its installation each time I have another go with a
fresh download, and have deleted all Epson files I can.

Just throwing out a possibility here, did you happen to have a previous
version of the software installed before tyring to install the later
version. If yes, did you first remove the previous software before trying
to install the latest software or drivers.