End program

[Ben Stevenson]

When I Restart or am shutting down the computer, I get the pop-up box:

End program - explorer.exe

Sometimes it does manage to end, and sometimes it doesn't, and I have to
click the button
"End Now" to carry on with the Restart or the Shutdown.
What could be wrong?
TIA

 

[Malke]

When I Restart or am shutting down the computer, I get the pop-up box:

End program - explorer.exe

Sometimes it does manage to end, and sometimes it doesn't, and I have
to click the button
"End Now" to carry on with the Restart or the Shutdown.
What could be wrong?
TIA

Go through this excellent shutdown troubleshooter:
http://www.aumha.org/win5/a/shtdwnxp.htm

And of course, make sure your computer is virus and malware-free:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Malke