Enable Remote Assistance Vista

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Guest

I am using XP and my friend has Vista and we get: " A remote Assistance
connection could not be established, .........."

Since I have XP I need the step-by-step directions to enable Remote
Assistance on the windows Vista Machine since it is accessed differnet on the
XP.

Please help.
 
Hi,

In the control panel, open the system applet. Click on remote settings in
the left column. Note that you cannot recieve assistance on an XP system
from a Vista system, though you can do the reverse,

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
 
What do we need to look for or change once we get to Remote Settings? Again
I can't see it and the person I am working with is a bit slow.
 
Actually, a Vista user can remotely assist an XP user, but an XP user cannot
remotely assist a Vista user. In other words, the older OS can't help the
newer one, but the newer one can help the older.
 
Jane,

I believe Rick is right on this one. I also read that XP could help Vista
and not the other way around.

Can someone confirm which is true?

I believe the issue may be Routers as I have Linksys Router and Vista user
has Speedstream 5200. I think we need to port forward possibly and maybe
some other things as well.

Sure could use some help.
 
According to JThek[MS]
The help text in Vista is wrong and will be corrected.
- You CAN offer RA from Vista to XP.
- You CANNOT offer RA from XP to Vista.
The expectation is that helpers trying to help Vista users will be on Vista
themselves.

Posted 1/15/2007 in microsoft.public.windows.vista.general

http://windowshelp.microsoft.com/co...-15AF7EC6783B&dglist=&ptlist=&exp=&sloc=en-us

--
Jane, not plain ;) 64 bit enabled :-)
Batteries not included. Braincell on vacation ;-)
bdehning said:
Jane,

I believe Rick is right on this one. I also read that XP could help Vista
and not the other way around.

Can someone confirm which is true?

I believe the issue may be Routers as I have Linksys Router and Vista user
has Speedstream 5200. I think we need to port forward possibly and maybe
some other things as well.

Sure could use some help.
Click to expand...
 
Jane,

Thank you very much for clearing that up. I guess I need to upgrade to
Vista in this case.

One last thing since you are so knowledgeable, If we both have Vista will
either my Linksys Router or his DSL Router cause any issue or will it work
without forwarding any ports?

Thanks again

Brain
--
Brian


Jane C said:
According to JThek[MS]
The help text in Vista is wrong and will be corrected.
- You CAN offer RA from Vista to XP.
- You CANNOT offer RA from XP to Vista.
The expectation is that helpers trying to help Vista users will be on Vista
themselves.

Posted 1/15/2007 in microsoft.public.windows.vista.general

http://windowshelp.microsoft.com/co...-15AF7EC6783B&dglist=&ptlist=&exp=&sloc=en-us
Click to expand...
 
Jane,

Please address this one as well as I am confused.

I had both these computers at my house before I sent it to my dad to test
everything out.

I actually was able to get remote assistance to work by just sending the
invitation from the Vista machine to my XP machine and I connected no
problem. It worked just fine on my own network.

It was not until I sent it to him and he hooked it up his end with the DSL
router to bring in the Interent that we get the message "remote assistance
connection could not be established"

Do you see why I am confused and how this goes agianst what your saying.
--
Brian


bdehning said:
Jane,

Thank you very much for clearing that up. I guess I need to upgrade to
Vista in this case.

One last thing since you are so knowledgeable, If we both have Vista will
either my Linksys Router or his DSL Router cause any issue or will it work
without forwarding any ports?

Thanks again

Brain
--
Brian


Jane C said:
According to JThek[MS]
The help text in Vista is wrong and will be corrected.
- You CAN offer RA from Vista to XP.
- You CANNOT offer RA from XP to Vista.
The expectation is that helpers trying to help Vista users will be on Vista
themselves.

Posted 1/15/2007 in microsoft.public.windows.vista.general

http://windowshelp.microsoft.com/co...-15AF7EC6783B&dglist=&ptlist=&exp=&sloc=en-us

--
Jane, not plain ;) 64 bit enabled :-)
Batteries not included. Braincell on vacation ;-)
bdehning said:
Jane,

I believe Rick is right on this one. I also read that XP could help Vista
and not the other way around.

Can someone confirm which is true?

I believe the issue may be Routers as I have Linksys Router and Vista user
has Speedstream 5200. I think we need to port forward possibly and maybe
some other things as well.

Sure could use some help.
--
Brian


:

Actually, a Vista user can remotely assist an XP user, but an XP user
cannot
remotely assist a Vista user. In other words, the older OS can't help
the
newer one, but the newer one can help the older.

--
Jane, not plain ;) 64 bit enabled :-)
Batteries not included. Braincell on vacation ;-)
Hi,

In the control panel, open the system applet. Click on remote settings
in
the left column. Note that you cannot recieve assistance on an XP
system
from a Vista system, though you can do the reverse,

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org

I am using XP and my friend has Vista and we get: " A remote Assistance
connection could not be established, .........."

Since I have XP I need the step-by-step directions to enable Remote
Assistance on the windows Vista Machine since it is accessed differnet
on
the
XP.

Please help.
Click to expand...
Click to expand...
Click to expand...
 
Hi,

He likely needs to enable port forwarding (3389) in his router. Also, the IP
contained in the RA file he sends you may contain his local IP assigned by
the router, not his external one. If so, you need to edit the file to point
to the correct one (he should be able to log into his router to give you
this information).

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org

bdehning said:
Jane,

Please address this one as well as I am confused.

I had both these computers at my house before I sent it to my dad to test
everything out.

I actually was able to get remote assistance to work by just sending the
invitation from the Vista machine to my XP machine and I connected no
problem. It worked just fine on my own network.

It was not until I sent it to him and he hooked it up his end with the DSL
router to bring in the Interent that we get the message "remote assistance
connection could not be established"

Do you see why I am confused and how this goes agianst what your saying.
--
Brian


bdehning said:
Jane,

Thank you very much for clearing that up. I guess I need to upgrade to
Vista in this case.

One last thing since you are so knowledgeable, If we both have Vista will
either my Linksys Router or his DSL Router cause any issue or will it
work
without forwarding any ports?

Thanks again

Brain
--
Brian


Jane C said:
According to JThek[MS]
The help text in Vista is wrong and will be corrected.
- You CAN offer RA from Vista to XP.
- You CANNOT offer RA from XP to Vista.
The expectation is that helpers trying to help Vista users will be on
Vista
themselves.

Posted 1/15/2007 in microsoft.public.windows.vista.general

http://windowshelp.microsoft.com/co...-15AF7EC6783B&dglist=&ptlist=&exp=&sloc=en-us

--
Jane, not plain ;) 64 bit enabled :-)
Batteries not included. Braincell on vacation ;-)
Jane,

I believe Rick is right on this one. I also read that XP could help
Vista
and not the other way around.

Can someone confirm which is true?

I believe the issue may be Routers as I have Linksys Router and Vista
user
has Speedstream 5200. I think we need to port forward possibly and
maybe
some other things as well.

Sure could use some help.
--
Brian


:

Actually, a Vista user can remotely assist an XP user, but an XP
user
cannot
remotely assist a Vista user. In other words, the older OS can't
help
the
newer one, but the newer one can help the older.

--
Jane, not plain ;) 64 bit enabled :-)
Batteries not included. Braincell on vacation ;-)
Hi,

In the control panel, open the system applet. Click on remote
settings
in
the left column. Note that you cannot recieve assistance on an XP
system
from a Vista system, though you can do the reverse,

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org

I am using XP and my friend has Vista and we get: " A remote
Assistance
connection could not be established, .........."

Since I have XP I need the step-by-step directions to enable
Remote
Assistance on the windows Vista Machine since it is accessed
differnet
on
the
XP.

Please help.
Click to expand...
Click to expand...
Click to expand...
 
Risk like I asked Jane in my earlier reply, 'Why did it work when I tested
Remote Assistance with both computers in my house and invitation coming from
the Vista Computer?
--
Brian


Rick Rogers said:
Oops, yes, I got it backwards.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
Click to expand...
 
Hi,

Because the problem now is likely either port forwarding or the IP. When
they were both at your house, the request was routed internally.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org

bdehning said:
Risk like I asked Jane in my earlier reply, 'Why did it work when I tested
Remote Assistance with both computers in my house and invitation coming
from
the Vista Computer?
Click to expand...
 
Rick, i got his Port 3389 forwarded but need to verify IP Address to use.
Router Admin address is 192.128.254.254. Inside the admin is talks about
redirect to IP Address 192.168.254.1

His computer IP Address is 74.38.134.144 which is listed in Admin and
verified by using Whats My IP.

I did use the 192.168.254.1 IP. Is that correct?

Also the person asking for Help is using Vista and I have XP and this did
work when I tested them in the same house.

What else might we be missing on his Vista end?
 
Hi,

When you tested it in your home, did you use remote assistance or remote
desktop? They are distinctly different, as you can RD from XP to Vista, but
not RA (reread what Jane C. was saying about it being expected behavior that
only another Vista user would be helping an existing one).

As to the IP address, it should be the one that faces the outside world. The
local one is only valid behind his router.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
 
I used Remote Assistance! Thats why I keep asking at it worked in my house
using different internet connections!

Should we also be establishing static IP Adresses as well.? I know we both
have "obtain and IP address Automatically"?

Ouside IP is the one that changes since he does not have static IUP address
from IP, correct?
 
Hi,

Once it's been established, an IP is usually static for that particular
session. An "always on" connection, like cable/dsl, usually only change
every few days, so you shouldn't need to worry about that.

I asked about RD/RA just to be sure you weren't mixing the two up. RA
requires a response from the other user for the session to work, whereas RD
does not, but they can be confused. In your case, you should not be able to
offer RA to the Vista user from XP, so I'm not sure how you had it working
before.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
 
Rick, just to clear it finally:

It definitely worked before as I sent invite email from Vista computer to XP
computer and I entered password on XP machine after receiving and opening the
email. I then had to authorize myself to have access on the Vista Machine.
Once I did that I got connection immediately. Both mouse worked fine as
could move around and select things on each monitor.

Now I am back to my original question.

What do I do to stop this message when I enter password and try and connect
to Vista machine?

"A Remote Assistance connection could not be established. You may want to
check for network issues or determine if the invitation expired or was
cancelled by the person who sent it"

Do you think that maybe RA works on the same LAN but not across the WAN and
now I can not connect because of what you are saying that it should not work?

I am kind of stuck now as we have port forwarded 3389 and all I need to do
is verify the IP address to use for the Port Forwarding on the Vista end.

Look forward to your responses to these questions.
 
Hi,

Ok, let's assume that the XP to Vista thing is moot. The RA packet should
contain the external (outside world facing) IP for the system being
accessed, previously indicated as 74.38.134.144 . The router set for port
forwarding on 3389 should forward to the internal IP of the system being
accessed (the 192.168.x.x address). You should not need any port forwarding
on your end, as you are initiating the activity.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
 
Rick,

I will reconfirm the IP address by having him do a CMD and then IPconfig/all
and make sure we have the correct IP to use for port forwarding on his end.
I will probably have him set-up static IP do as to make sure we stay on a
static IP even if ISP changes ip address for him.

I will post results tomorrow after this is done and we test again.
 
You should not be posting his public ip address in a newsgroup. This will
attract hackers to his ip address
BillP
 
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