Emails stuck in Outbox

[David Shih]

Hello,

We have an Exchange 2007 SP1 infrastructure. Our CFO very much liked the
idea to send an email with a delay of 2 minutes, so that if he needs to
review or change some content he can do so. Hence with his Outlook 2003 SP3
the following setting was configured with send/receive:
1. "Send immediately when connected" is unticked
Under Setting for group "All Accounts" within "send/receive":
1. "Include this group in send/receive (F9)" is ticked.
2. "Schedule an automatic send/receive every 2 minutes" is ticked
3. "Perform an automatic send/receive when exiting" is ticked.

Recently he has found that he always need to check whether there are items
stuck in the Outbox and to manually do a send/receive to have this message
delivered out. What's even worse, he had about 6 emails stuck in Outbox this
afternoon for an hour before it went out with manual send/receive. Amongst
those one of them is for me.

The peculiar thing is that I received his email at 5.28pm, whereas from his
mailbox - sent items it is showing being sent at 4.04pm. There is a huge
delay in these two timestamps.

May I have assistance on:
1. Whether there has been known issues with my setting? (i.e. not using the
"send immediately when connected", but rather relying on automatic
send/receive every x minutes?) If so, how can I go about fixing it.

2. Any logical explanation on the timestamp difference?

Thank you very much in advance.

David

 

[Roady [MVP]]

1) No, but note that your configuration doesn't match with what you want to
achieve. If you send a message at the end of the 2 minute cycle it will
still be send directly. Use the "Defer delivery" rule instead and reset your
Send/Receive settings. Also note that you shouldn't set the automatic
send/receive setting to anything less than 5 minutes to prevent endless
polling of the mail server (sending and receiving messages takes time too).
2) AFAIK; The timestamp is set when you press the Send button.

 

[David Shih]

Thank you very much Roady. I'll reset the current configuration and test out
the defer delivery rule.

David

 

[Roady [MVP]]

You're welcome!

Thank you very much Roady. I'll reset the current configuration and test
out
the defer delivery rule.

David