Emails stuck in Outbox.. more

[laura]

Further to my post of 7th June - I still have not solved this problem.

I've recently installed Office 2003 Professional on a new computer running
Windows XP. I imported the old .pst file from my Office 2000 on another
computer.

Is there something different about the way Outlook 2003 handles the Outbox
from previous versions?

When I create or reply to an email and click on Send, it goes to the Outbox.
If I open the Outbox, the caption is in bold black (not italics). If I click
on Send/Receive - the email does not go. If I open the email and click Send
again and then Send/Receive, the email still does not go.

However, if I create or reply to an email, and click on Send, it goes to the
Outbox. If I then click immediately on Send/Receive, without opening the
Outbox, the email goes.

What is blocking the email if I open the Outbox? I always used to be able to
do open it and then send the emails. I prefer to have a last check of what
emails are about to go before I finally click on Send/Receive.

Opening the Outbox before clicking on Send/Receive seems to trap the email.
Is this right?

Thanks
Laura TD

 

[Guest]

In my experience, this only happens on computers with Norton anti virus or
Norton Internet Security. Could probably happen with other email scanning
software, too. On my other 2 computers with McAfee and AVG, this doesn't
happen. I make sure that if I have to check on something in the Outbox, I
move it to Drafts first and resend.

 

[laura]

Hi Mary,

It's quite likely that Norton is interfering! We called Microsoft and they
said it was not their problem. We called Norton and they said the same
thing! I wonder if anyone else has a similar configuration and therefore a
similar problem?

Thanks,
Laura