Emails stuck in Outbox.. more

  • Thread starter Thread starter laura
  • Start date Start date
L

laura

Further to my post of 7th June - I still have not solved this problem.

I've recently installed Office 2003 Professional on a new computer running
Windows XP. I imported the old .pst file from my Office 2000 on another
computer.

Is there something different about the way Outlook 2003 handles the Outbox
from previous versions?

When I create or reply to an email and click on Send, it goes to the Outbox.
If I open the Outbox, the caption is in bold black (not italics). If I click
on Send/Receive - the email does not go. If I open the email and click Send
again and then Send/Receive, the email still does not go.

However, if I create or reply to an email, and click on Send, it goes to the
Outbox. If I then click immediately on Send/Receive, without opening the
Outbox, the email goes.

What is blocking the email if I open the Outbox? I always used to be able to
do open it and then send the emails. I prefer to have a last check of what
emails are about to go before I finally click on Send/Receive.

Opening the Outbox before clicking on Send/Receive seems to trap the email.
Is this right?

Thanks
Laura TD
 
In my experience, this only happens on computers with Norton anti virus or
Norton Internet Security. Could probably happen with other email scanning
software, too. On my other 2 computers with McAfee and AVG, this doesn't
happen. I make sure that if I have to check on something in the Outbox, I
move it to Drafts first and resend.
 
Hi Mary,

It's quite likely that Norton is interfering! We called Microsoft and they
said it was not their problem. We called Norton and they said the same
thing! I wonder if anyone else has a similar configuration and therefore a
similar problem?

Thanks,
Laura
 
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