Emails send from wrong account, even when specified

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Guest

I just realized today that the email I have been sending from seperate
accounts for the past few days have been defaulting to the default account
even when I specify to send from one of the other accounts. Anyone know what
I should do to fix this? I can't have emails coming from a non-business
account when they should be.


Ex:

Select to send from Account 2
Sends via Account 1

Select to send from Account 3
Sends via Account 1

Select to send from Account 4
Sends via Account 1

but if I send a test email from Account 4 to Account 4 it sends with the
correct account.

I have deleted and recreated accounts. I have changed the default account
and all this does is change the Account it is sending from for all messages.
No way I am changing the default each and every time.
 
What version of Outlook do you have? If you have Outlook 2003 and have
applied service pack 1, there is a bug that causes Outlook to try sending
on other accounts if the server for the selected account rejects all the
recipients.

Your example below is consistent with this, if accounts 2, 3, and 4 are
rejecting recipients for which they aren't responsible (i.e. users at
different ISPs).

The usual fix for this is to enable authentication to the outgoing server
for the accounts on which you're not sending. To do so, go to the
"Outgoing server" tab on the account in question.
 
I am using Outlook 2003 with SP1.



Jeff Stephenson said:
What version of Outlook do you have? If you have Outlook 2003 and have
applied service pack 1, there is a bug that causes Outlook to try sending
on other accounts if the server for the selected account rejects all the
recipients.

Your example below is consistent with this, if accounts 2, 3, and 4 are
rejecting recipients for which they aren't responsible (i.e. users at
different ISPs).

The usual fix for this is to enable authentication to the outgoing server
for the accounts on which you're not sending. To do so, go to the
"Outgoing server" tab on the account in question.
Click to expand...
 
Then configuring accounts 2, 3, and 4 to authenticate to their outgoing
servers should fix the problem. If it doesn't, post back and we'll try
some other options.
 
Well that fixed the problems with all but one account. The accounts it fixed
it with are from the same hosting company so the servers are setup the same.
However the other is through a university with wierd security settings. It is
set up to encrypt incoming mail, but that is all that is different as far as
the outlook setup is concerned.
 
Well that fixed the problems with all but one account. The accounts it fixed
it with are from the same hosting company so the servers are setup the same.
However the other is through a university with wierd security settings. It is
set up to encrypt incoming mail, but that is all that is different as far as
the outlook setup is concerned.
Click to expand...

Could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log file after trying to send through the university account?
 
Here is the rest of it, the log was larger than the 3000 limit



2004.12.30 16:32:27 SMTP (smtp.comcast.net): <rx> 250 Mail queued for
delivery.
2004.12.30 16:32:27 SMTP (smtp.comcast.net): End execution
2004.12.30 16:32:27 (e-mail address removed): ReportStatus: RSF_COMPLETED, hr =
0x00000000
2004.12.30 16:32:27 (e-mail address removed): Synch operation completed
2004.12.30 16:32:47 (e-mail address removed): Synch operation started (flags =
00000001)
2004.12.30 16:32:47 (e-mail address removed): UploadItems: 0 messages to send
2004.12.30 16:32:47 (e-mail address removed): Synch operation completed
2004.12.30 16:32:47 (e-mail address removed): Synch operation started (flags =
00000030)
2004.12.30 16:32:47 (e-mail address removed): DoPOPDownload(flags = 00000030, max
msg = ffffffff): full items
2004.12.30 16:32:47 POP3 (mail.website.com): Begin execution
2004.12.30 16:32:47 POP3 (mail.website.com): ========= Initial blob
=========
2004.12.30 16:32:47 POP3 (mail.website.com): +B368583185
2004.12.30 16:32:47 POP3 (mail.website.com): +B368583192
2004.12.30 16:32:47 POP3 (mail.website.com):
===================================
2004.12.30 16:32:47 POP3 (mail.website.com): Port: 110, Secure: no, SPA: no
2004.12.30 16:32:47 POP3 (mail.website.com): Finding host
2004.12.30 16:32:47 POP3 (mail.website.com): Connected to host
2004.12.30 16:32:47 (e-mail address removed): Synch operation started (flags =
00000001)
2004.12.30 16:32:47 (e-mail address removed): UploadItems: 0 messages to send
2004.12.30 16:32:47 (e-mail address removed): Synch operation completed
2004.12.30 16:32:47 (e-mail address removed): Synch operation started (flags =
00000030)
2004.12.30 16:32:47 (e-mail address removed): DoPOPDownload(flags = 00000030, max
msg = ffffffff): full items
2004.12.30 16:32:47 POP3 (mail.website2.com): Begin execution
2004.12.30 16:32:47 POP3 (mail.website2.com): ========= Initial blob
=========
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321708
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321709
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321710
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321711
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321717
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321768
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321769
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321771
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321773
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321774
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321775
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321776
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321780
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321781
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321784
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321785
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321788
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321790
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321792
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321794
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321795
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321796
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321798
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321802
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321804
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321808
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321821
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321824
2004.12.30 16:32:47 POP3 (mail.website2.com): +B347321826
2004.12.30 16:32:47 POP3 (mail.website2.com):
===================================
2004.12.30 16:32:47 POP3 (mail.website2.com): Port: 110, Secure: no, SPA: no
2004.12.30 16:32:47 POP3 (mail.website2.com): Finding host
2004.12.30 16:32:47 POP3 (mail.website2.com): Connected to host
2004.12.30 16:32:47 (e-mail address removed): Synch operation started (flags =
00000001)
2004.12.30 16:32:47 (e-mail address removed): UploadItems: 0 messages to send
2004.12.30 16:32:47 (e-mail address removed): Synch operation completed
2004.12.30 16:32:47 (e-mail address removed): Synch operation started (flags =
00000030)
2004.12.30 16:32:47 POP3 (mail.website.com): <rx> +OK X1 NT-POP3 Server
scotty.myinternetwebhost.com (IMail 8.14 900632-2)
2004.12.30 16:32:47 POP3 (mail.website.com): Authorizing to server
2004.12.30 16:32:47 POP3 (mail.website.com): [tx] USER (e-mail address removed)
2004.12.30 16:32:47 (e-mail address removed): DoPOPDownload(flags = 00000030, max
msg = ffffffff): full items
2004.12.30 16:32:47 POP3 (mail.website2.com): Begin execution
2004.12.30 16:32:47 mail.cc.wwu.edu: Synch operation started (flags =
00000001)
2004.12.30 16:32:47 POP3 (mail.website.com): <rx> +OK send your password
2004.12.30 16:32:47 POP3 (mail.website.com): [tx] PASS *****
2004.12.30 16:32:47 mail.cc.wwu.edu: UploadItems: 0 messages to send
2004.12.30 16:32:47 mail.cc.wwu.edu: Synch operation completed
2004.12.30 16:32:47 mail.cc.wwu.edu: Synch operation started (flags =
00000030)
2004.12.30 16:32:47 POP3 (mail.website2.com): <rx> +OK X1 NT-POP3 Server
reed.myinternetwebhost.com (IMail 8.14 1331294-11)
2004.12.30 16:32:47 POP3 (mail.website2.com): Authorizing to server
2004.12.30 16:32:47 POP3 (mail.website2.com): [tx] USER (e-mail address removed)
2004.12.30 16:32:47 mail.cc.wwu.edu: DoPOPDownload(flags = 00000030, max msg
= ffffffff): full items
2004.12.30 16:32:47 POP3 (mail.cc.wwu.edu): Begin execution
2004.12.30 16:32:47 POP3 (mail.cc.wwu.edu): ========= Initial blob
=========
2004.12.30 16:32:47 POP3 (mail.cc.wwu.edu):
===================================
2004.12.30 16:32:47 POP3 (mail.cc.wwu.edu): Port: 995, Secure: SSL, SPA: no
2004.12.30 16:32:47 POP3 (mail.cc.wwu.edu): Finding host
2004.12.30 16:32:47 POP3 (mail.website.com): <rx> +OK maildrop locked and
ready
2004.12.30 16:32:47 POP3 (mail.website.com): Authorized to host
2004.12.30 16:32:47 POP3 (mail.website.com): Connected to host
2004.12.30 16:32:47 POP3 (mail.website.com): [tx] STAT
2004.12.30 16:32:47 (e-mail address removed): Synch operation started (flags =
00000001)
2004.12.30 16:32:47 (e-mail address removed): UploadItems: 0 messages to send
2004.12.30 16:32:47 POP3 (mail.website2.com): <rx> +OK send your password
2004.12.30 16:32:47 POP3 (mail.website2.com): [tx] PASS *****
2004.12.30 16:32:47 (e-mail address removed): Synch operation completed
2004.12.30 16:32:47 (e-mail address removed): Synch operation started (flags =
00000030)
2004.12.30 16:32:47 (e-mail address removed): DoPOPDownload(flags = 00000030, max
msg = ffffffff): full items
2004.12.30 16:32:47 POP3 (mail.cc.wwu.edu): Securing connection
2004.12.30 16:32:47 POP3 (mail.comcast.net): Begin execution
2004.12.30 16:32:47 POP3 (mail.comcast.net): ========= Initial blob
=========
2004.12.30 16:32:47 POP3 (mail.comcast.net):
+B20041230234346r13005id4de003vqc
2004.12.30 16:32:47 POP3 (mail.comcast.net):
===================================
2004.12.30 16:32:47 POP3 (mail.comcast.net): Port: 110, Secure: no, SPA: no
2004.12.30 16:32:47 POP3 (mail.comcast.net): Finding host
2004.12.30 16:32:47 POP3 (mail.website.com): <rx> +OK 2 11874
2004.12.30 16:32:47 POP3 (mail.website.com): [tx] UIDL
2004.12.30 16:32:47 POP3 (mail.comcast.net): Connected to host
2004.12.30 16:32:47 POP3 (mail.website2.com): <rx> +OK maildrop locked and
ready
2004.12.30 16:32:47 POP3 (mail.website2.com): Authorized to host
2004.12.30 16:32:47 POP3 (mail.website2.com): Connected to host
2004.12.30 16:32:47 POP3 (mail.website2.com): [tx] STAT
2004.12.30 16:32:47 POP3 (mail.website.com): <rx> +OK 2 messages (11874
octets)
 
The university account is through the mail.cc.wwu.edu account.
Sorry about changing the site/account names, but would just rather they not
be on a public forum.



2004.12.30 16:27:45 POP3 (mail.cc.wwu.edu): Do deletions: LoS: yes, DoN: yes
2004.12.30 16:27:45 POP3 (mail.cc.wwu.edu): Disconnecting from host
2004.12.30 16:27:45 POP3 (mail.cc.wwu.edu): [tx] QUIT
2004.12.30 16:27:45 POP3 (mail.cc.wwu.edu): <rx> +OK Sayonara
2004.12.30 16:27:45 POP3 (mail.cc.wwu.edu): Disconnected from host
2004.12.30 16:27:45 POP3 (mail.cc.wwu.edu): ========= No blob changes
=========
2004.12.30 16:27:45 POP3 (mail.cc.wwu.edu):
===================================
2004.12.30 16:27:45 POP3 (mail.cc.wwu.edu): End execution
2004.12.30 16:27:45 mail.cc.wwu.edu: ReportStatus: RSF_COMPLETED, hr =
0x00000000
2004.12.30 16:27:45 mail.cc.wwu.edu: Synch operation completed
2004.12.30 16:32:25 mail.cc.wwu.edu: Synch operation started (flags =
00000001)
2004.12.30 16:32:25 mail.cc.wwu.edu: UploadItems: 1 messages to send
2004.12.30 16:32:25 SMTP (mail.cc.wwu.edu): Begin execution
2004.12.30 16:32:25 SMTP (mail.cc.wwu.edu): Port: 25, Secure: no, SPA: no
2004.12.30 16:32:25 SMTP (mail.cc.wwu.edu): Finding host
2004.12.30 16:32:25 SMTP (mail.cc.wwu.edu): Connected to host
2004.12.30 16:32:26 SMTP (mail.cc.wwu.edu): <rx> 220 titan.cc.wwu.edu ESMTP
Sendmail 8.11.7p1+Sun/8.11.7; Thu, 30 Dec 2004 16:32:26 -0800 (PST)
2004.12.30 16:32:26 SMTP (mail.cc.wwu.edu): [tx] EHLO mpluto
2004.12.30 16:32:26 SMTP (mail.cc.wwu.edu): <rx> 250-titan.cc.wwu.edu Hello
c-67-168-52-137.client.comcast.net [67.168.52.137], pleased to meet you
2004.12.30 16:32:26 SMTP (mail.cc.wwu.edu): <rx> 250-ENHANCEDSTATUSCODES
2004.12.30 16:32:26 SMTP (mail.cc.wwu.edu): <rx> 250-EXPN
2004.12.30 16:32:26 SMTP (mail.cc.wwu.edu): <rx> 250-VERB
2004.12.30 16:32:26 SMTP (mail.cc.wwu.edu): <rx> 250-8BITMIME
2004.12.30 16:32:26 SMTP (mail.cc.wwu.edu): <rx> 250-SIZE 4200000
2004.12.30 16:32:26 SMTP (mail.cc.wwu.edu): <rx> 250-DSN
2004.12.30 16:32:26 SMTP (mail.cc.wwu.edu): <rx> 250-ONEX
2004.12.30 16:32:26 SMTP (mail.cc.wwu.edu): <rx> 250-ETRN
2004.12.30 16:32:26 SMTP (mail.cc.wwu.edu): <rx> 250-XUSR
2004.12.30 16:32:26 SMTP (mail.cc.wwu.edu): <rx> 250 HELP
2004.12.30 16:32:26 SMTP (mail.cc.wwu.edu): Authorized to host
2004.12.30 16:32:26 SMTP (mail.cc.wwu.edu): Connected to host
2004.12.30 16:32:26 SMTP (mail.cc.wwu.edu): [tx] MAIL FROM: <*****>
2004.12.30 16:32:26 SMTP (mail.cc.wwu.edu): <rx> 250 2.1.0 <*****>... Sender
ok
2004.12.30 16:32:26 SMTP (mail.cc.wwu.edu): [tx] RCPT TO: <*****>
2004.12.30 16:32:26 SMTP (mail.cc.wwu.edu): <rx> 550 5.7.1 <*****>...
Relaying denied
2004.12.30 16:32:26 SMTP (mail.cc.wwu.edu): End execution
2004.12.30 16:32:26 mail.cc.wwu.edu: FinishSend for AcctID 7 , now stamped
it with AcctID 8 .
2004.12.30 16:32:26 mail.cc.wwu.edu: ReportStatus: RSF_COMPLETED, hr =
0x00000000
2004.12.30 16:32:26 mail.cc.wwu.edu: Synch operation completed
2004.12.30 16:32:26 (e-mail address removed): Synch operation started (flags =
00000001)
2004.12.30 16:32:26 (e-mail address removed): UploadItems: 1 messages to send
2004.12.30 16:32:26 SMTP (smtp.comcast.net): Begin execution
2004.12.30 16:32:26 SMTP (smtp.comcast.net): Port: 25, Secure: no, SPA: no
2004.12.30 16:32:26 SMTP (smtp.comcast.net): Finding host
2004.12.30 16:32:26 SMTP (smtp.comcast.net): Connecting to host
2004.12.30 16:32:26 SMTP (smtp.comcast.net): Connected to host
2004.12.30 16:32:26 SMTP (smtp.comcast.net): <rx> 220 comcast.net -
Maillennium ESMTP/MULTIBOX sccrmhc13 #535
2004.12.30 16:32:26 SMTP (smtp.comcast.net): [tx] EHLO mpluto
2004.12.30 16:32:26 SMTP (smtp.comcast.net): <rx> 250-comcast.net
2004.12.30 16:32:26 SMTP (smtp.comcast.net): <rx> 250-7BIT
2004.12.30 16:32:26 SMTP (smtp.comcast.net): <rx> 250-8BITMIME
2004.12.30 16:32:26 SMTP (smtp.comcast.net): <rx> 250-AUTH CRAM-MD5 LOGIN
PLAIN
2004.12.30 16:32:26 SMTP (smtp.comcast.net): <rx> 250-DSN
2004.12.30 16:32:26 SMTP (smtp.comcast.net): <rx> 250-EXPN
2004.12.30 16:32:26 SMTP (smtp.comcast.net): <rx> 250-HELP
2004.12.30 16:32:26 SMTP (smtp.comcast.net): <rx> 250-NOOP
2004.12.30 16:32:26 SMTP (smtp.comcast.net): <rx> 250-PIPELINING
2004.12.30 16:32:26 SMTP (smtp.comcast.net): <rx> 250-SIZE 15728640
2004.12.30 16:32:26 SMTP (smtp.comcast.net): <rx> 250-STARTTLS
2004.12.30 16:32:26 SMTP (smtp.comcast.net): <rx> 250-VERS V04.80c++
2004.12.30 16:32:26 SMTP (smtp.comcast.net): <rx> 250 XMVP 2
2004.12.30 16:32:26 SMTP (smtp.comcast.net): Authorized to host
2004.12.30 16:32:26 SMTP (smtp.comcast.net): Connected to host
2004.12.30 16:32:26 SMTP (smtp.comcast.net): [tx] MAIL FROM: <*****>
2004.12.30 16:32:27 SMTP (smtp.comcast.net): <rx> 250 ok
2004.12.30 16:32:27 SMTP (smtp.comcast.net): [tx] RCPT TO: <*****>
2004.12.30 16:32:27 SMTP (smtp.comcast.net): <rx> 250 ok; [simple] forward
to <*****>
2004.12.30 16:32:27 SMTP (smtp.comcast.net): [tx] DATA
2004.12.30 16:32:27 SMTP (smtp.comcast.net): <rx> 354 Please start mail input.
2004.12.30 16:32:27 SMTP (smtp.comcast.net): [tx]
..
 
The university account is through the mail.cc.wwu.edu account.
Sorry about changing the site/account names, but would just rather they not
be on a public forum.
Click to expand...

<snip>...

Understood, and no problem...

Your university server is not advertising the availability of any
authentication mechanisms. That usually means that either you'll need to
use the "log into incoming server before sending" option to authenticate or
talk to your university mail administrators about how to access it from
outside... One thing to try might be to enable SSL (on the "Advanced" tab
of your account) - sometimes plain-text login mechanisms are not advertised
unless you have a connection using SSL encryption.
 
Cool thanks. I tried the SSL trick and setting it up to login prior to
sending but it didn't help. I will contact our email support but I highly
doubt they will make any changes. They are great about that;)! Thanks though.
 
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