email stuck in Outbox

[Don Sepanski]

Hi,

I run a Racquetball program at the Farminton MI YMCA, and I send racquetball
emails to multiple recipients at a time. I've got my recipients broken into
groups of about 75 per group.

When I send these bulk emails I often get a message back saying one or more
of the recipients did not get my message. The usual error message when an
email address is no longer valid.

However with one of my email recipients I get this type error message while
the message is still in my Outbox. And in fact, the email remains unsent at
all until I delete the problem recipient. Then the email goes out to all the
rest of the recipients just like it's supposed to.

As it happens the problem recipient uses the same ISP as I do which is
@twmi.rr.com

So I called tech support for my ISP to ask why does the email get jammed in
my outbox, and they told me there is nothing in the twmi software that would
cause this to happen. They said it is a Windows Mail problem.

My question is, do you think this is a Windows Mail problem, or is it a
twmi.rr.com problem?

Thanks,
Don Sepanski
(e-mail address removed)

 

[PA Bear [MS MVP]]

See http://support.microsoft.com/kb/941090 (ignore the title)

 

[Gary VanderMolen]

Are you able to send to that problem recipient separately?
Is there an error message? If so, please post it verbatim.

 

[Don Sepanski]

Hi Gary,

No, I cannot send any emails to that individual separately. The RR tech
support guy had me try that also. I have since spoken to one of our other
racquetball players, and he told me he was pretty sure Aaron changed his
email address.

However, I'm still stumped as to why my bulk email gets stuck in my inbox
just because his email is no longer valid. Every other time I send an email
with an invalid email address, it still sends the email, I just get a return
undeliverable message in my inbox later.



Here is the error message that comes up when I try and send a message to
that individual (Aaron):



The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'test message',
Account: 'pop-server.mi.rr.com', Server: 'smtp-server.mi.rr.com', Protocol:
SMTP, Server Response: '550 Invalid recipient: <[email protected]>', Port:
25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79







Are you able to send to that problem recipient separately?
Is there an error message? If so, please post it verbatim.

 

[Don Sepanski]

Hi Robert,

I read the article in that link you provided, and I've also read several
previous posts from other people about emails that get stuck in their
outbox. However those circumstances are not quite what I'm having.

As an example, I can still delete the message from my outbox, and also, once
I delete this particular problem email address from my list of recipients,
the email goes out as if nothing is wrong.

Also, I have automatic updates set up for Windows Vista, and I'm guessing I
have the patch already mentioned in the article you linked to.

Thanks,
Don

 

[Gary VanderMolen]

It's really up to the mail server whether it wants to verify the
correctness of a recipient email address during the initial SMTP
transaction, or instead letting the destination mail server make
that decision. In the case of 'local' addresses (recipients belonging
to the same ISP as you), the mail server takes that first option,
and then it tells your Windows Mail, there's a problem, message
not accepted for delivery. If your mail server finds something wrong
during that initial transaction, the message will stay in the Outbox.
Windows Mail has no control over this policy.

--
Gary VanderMolen, MS-MVP (Mail)

Hi Gary,

No, I cannot send any emails to that individual separately. The RR tech
support guy had me try that also. I have since spoken to one of our other
racquetball players, and he told me he was pretty sure Aaron changed his
email address.

However, I'm still stumped as to why my bulk email gets stuck in my inbox
just because his email is no longer valid. Every other time I send an email
with an invalid email address, it still sends the email, I just get a return
undeliverable message in my inbox later.



Here is the error message that comes up when I try and send a message to
that individual (Aaron):



The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'test message',
Account: 'pop-server.mi.rr.com', Server: 'smtp-server.mi.rr.com', Protocol:
SMTP, Server Response: '550 Invalid recipient: <[email protected]>', Port:
25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79







Are you able to send to that problem recipient separately?
Is there an error message? If so, please post it verbatim.

--
Gary VanderMolen, MS-MVP (Mail)

Hi,

I run a Racquetball program at the Farminton MI YMCA, and I send
racquetball
emails to multiple recipients at a time. I've got my recipients broken
into
groups of about 75 per group.

When I send these bulk emails I often get a message back saying one or
more
of the recipients did not get my message. The usual error message when an
email address is no longer valid.

However with one of my email recipients I get this type error message
while
the message is still in my Outbox. And in fact, the email remains unsent
at
all until I delete the problem recipient. Then the email goes out to all
the
rest of the recipients just like it's supposed to.

As it happens the problem recipient uses the same ISP as I do which is
@twmi.rr.com

So I called tech support for my ISP to ask why does the email get jammed
in
my outbox, and they told me there is nothing in the twmi software that
would
cause this to happen. They said it is a Windows Mail problem.

My question is, do you think this is a Windows Mail problem, or is it a
twmi.rr.com problem?

Thanks,
Don Sepanski
(e-mail address removed)

 

[PA Bear [MS MVP]]

[It's "Robear," please]

I understand your skepticism but I ask you to ignore the title and the
Symptoms section: Installing KB941090 will not hurt your computer or have
any untoward consequences but I think it will resolve your problem.
KB941090 is NOT offered via Windows Update or Automatic Updates.

1. Save the appropriate download to your desktop.

2. Right-click on the saved file and select Run As Administrator | Follow
all prompts.

3. Reboot & test.

 

[Don Sepanski]

Thanks for this explanation Gary. I really did not think that the problem
was with Windows Mail.

I should have received this kind of reply from the tech support person from
my ISP.

Have a great day!!

Don




It's really up to the mail server whether it wants to verify the
correctness of a recipient email address during the initial SMTP
transaction, or instead letting the destination mail server make
that decision. In the case of 'local' addresses (recipients belonging
to the same ISP as you), the mail server takes that first option,
and then it tells your Windows Mail, there's a problem, message
not accepted for delivery. If your mail server finds something wrong
during that initial transaction, the message will stay in the Outbox.
Windows Mail has no control over this policy.

--
Gary VanderMolen, MS-MVP (Mail)

Hi Gary,

No, I cannot send any emails to that individual separately. The RR tech
support guy had me try that also. I have since spoken to one of our other
racquetball players, and he told me he was pretty sure Aaron changed his
email address.

However, I'm still stumped as to why my bulk email gets stuck in my inbox
just because his email is no longer valid. Every other time I send an
email
with an invalid email address, it still sends the email, I just get a
return
undeliverable message in my inbox later.



Here is the error message that comes up when I try and send a message to
that individual (Aaron):



The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'test
message',
Account: 'pop-server.mi.rr.com', Server: 'smtp-server.mi.rr.com',
Protocol:
SMTP, Server Response: '550 Invalid recipient: <[email protected]>', Port:
25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79







Are you able to send to that problem recipient separately?
Is there an error message? If so, please post it verbatim.

--
Gary VanderMolen, MS-MVP (Mail)

Hi,

I run a Racquetball program at the Farminton MI YMCA, and I send
racquetball
emails to multiple recipients at a time. I've got my recipients broken
into
groups of about 75 per group.

When I send these bulk emails I often get a message back saying one or
more
of the recipients did not get my message. The usual error message when an
email address is no longer valid.

However with one of my email recipients I get this type error message
while
the message is still in my Outbox. And in fact, the email remains unsent
at
all until I delete the problem recipient. Then the email goes out to all
the
rest of the recipients just like it's supposed to.

As it happens the problem recipient uses the same ISP as I do which is
@twmi.rr.com

So I called tech support for my ISP to ask why does the email get jammed
in
my outbox, and they told me there is nothing in the twmi software that
would
cause this to happen. They said it is a Windows Mail problem.

My question is, do you think this is a Windows Mail problem, or is it a
twmi.rr.com problem?

Thanks,
Don Sepanski
(e-mail address removed)

 

[Gary VanderMolen]

You're very welcome, Don. Glad to share what I know.

--
Gary VanderMolen, MS-MVP (Mail)

Thanks for this explanation Gary. I really did not think that the problem
was with Windows Mail.

I should have received this kind of reply from the tech support person from
my ISP.

Have a great day!!

Don




It's really up to the mail server whether it wants to verify the
correctness of a recipient email address during the initial SMTP
transaction, or instead letting the destination mail server make
that decision. In the case of 'local' addresses (recipients belonging
to the same ISP as you), the mail server takes that first option,
and then it tells your Windows Mail, there's a problem, message
not accepted for delivery. If your mail server finds something wrong
during that initial transaction, the message will stay in the Outbox.
Windows Mail has no control over this policy.

--
Gary VanderMolen, MS-MVP (Mail)

Hi Gary,

No, I cannot send any emails to that individual separately. The RR tech
support guy had me try that also. I have since spoken to one of our other
racquetball players, and he told me he was pretty sure Aaron changed his
email address.

However, I'm still stumped as to why my bulk email gets stuck in my inbox
just because his email is no longer valid. Every other time I send an
email
with an invalid email address, it still sends the email, I just get a
return
undeliverable message in my inbox later.



Here is the error message that comes up when I try and send a message to
that individual (Aaron):



The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'test
message',
Account: 'pop-server.mi.rr.com', Server: 'smtp-server.mi.rr.com',
Protocol:
SMTP, Server Response: '550 Invalid recipient: <[email protected]>', Port:
25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79







Are you able to send to that problem recipient separately?
Is there an error message? If so, please post it verbatim.

--
Gary VanderMolen, MS-MVP (Mail)

Hi,

I run a Racquetball program at the Farminton MI YMCA, and I send
racquetball
emails to multiple recipients at a time. I've got my recipients broken
into
groups of about 75 per group.

When I send these bulk emails I often get a message back saying one or
more
of the recipients did not get my message. The usual error message when an
email address is no longer valid.

However with one of my email recipients I get this type error message
while
the message is still in my Outbox. And in fact, the email remains unsent
at
all until I delete the problem recipient. Then the email goes out to all
the
rest of the recipients just like it's supposed to.

As it happens the problem recipient uses the same ISP as I do which is
@twmi.rr.com

So I called tech support for my ISP to ask why does the email get jammed
in
my outbox, and they told me there is nothing in the twmi software that
would
cause this to happen. They said it is a Windows Mail problem.

My question is, do you think this is a Windows Mail problem, or is it a
twmi.rr.com problem?

Thanks,
Don Sepanski
(e-mail address removed)

 

[Don Sepanski]

I'm sorry about getting your name wrong Robear.

Thanks for the additional advice. I will install the update you suggested.
And it further proves the adage about "assuming" something, like I did when
I "assumed" it would be added with Windows Update.

Thanks Robear!

Don

[It's "Robear," please]

I understand your skepticism but I ask you to ignore the title and the
Symptoms section: Installing KB941090 will not hurt your computer or have
any untoward consequences but I think it will resolve your problem.
KB941090 is NOT offered via Windows Update or Automatic Updates.

1. Save the appropriate download to your desktop.

2. Right-click on the saved file and select Run As Administrator | Follow
all prompts.

3. Reboot & test.

Hi Robert,

I read the article in that link you provided, and I've also read several
previous posts from other people about emails that get stuck in their
outbox. However those circumstances are not quite what I'm having.

As an example, I can still delete the message from my outbox, and also,
once
I delete this particular problem email address from my list of
recipients,
the email goes out as if nothing is wrong.

Also, I have automatic updates set up for Windows Vista, and I'm guessing
I
have the patch already mentioned in the article you linked to.

 

[Don Sepanski]

Hello again Robear,

By way of further info, I followed the instructions on the Update page and
found I am running the 32 bit system, so I tried installing that update and
got the message that "this update does not apply to the system".

So I then tried to install the 64 bit version and got the same message "this
update does not apply to the system".

So I'm again "assuming" that I already have the update, like it says in the
instructions for the update.

Thanks,
Don

[It's "Robear," please]

I understand your skepticism but I ask you to ignore the title and the
Symptoms section: Installing KB941090 will not hurt your computer or have
any untoward consequences but I think it will resolve your problem.
KB941090 is NOT offered via Windows Update or Automatic Updates.

1. Save the appropriate download to your desktop.

2. Right-click on the saved file and select Run As Administrator | Follow
all prompts.

3. Reboot & test.

Hi Robert,

I read the article in that link you provided, and I've also read several
previous posts from other people about emails that get stuck in their
outbox. However those circumstances are not quite what I'm having.

As an example, I can still delete the message from my outbox, and also,
once
I delete this particular problem email address from my list of
recipients,
the email goes out as if nothing is wrong.

Also, I have automatic updates set up for Windows Vista, and I'm guessing
I
have the patch already mentioned in the article you linked to.

 

[raymond]

I'm sorry about getting your name wrong Robear.

Thanks for the additional advice. I will install the update you suggested.
And it further proves the adage about "assuming" something, like I did
when I "assumed" it would be added with Windows Update.

Thanks Robear!

Don

[It's "Robear," please]

I understand your skepticism but I ask you to ignore the title and the
Symptoms section: Installing KB941090 will not hurt your computer or have
any untoward consequences but I think it will resolve your problem.
KB941090 is NOT offered via Windows Update or Automatic Updates.

1. Save the appropriate download to your desktop.

2. Right-click on the saved file and select Run As Administrator | Follow
all prompts.

3. Reboot & test.

Hi Robert,

I read the article in that link you provided, and I've also read several
previous posts from other people about emails that get stuck in their
outbox. However those circumstances are not quite what I'm having.

As an example, I can still delete the message from my outbox, and also,
once
I delete this particular problem email address from my list of
recipients,
the email goes out as if nothing is wrong.

Also, I have automatic updates set up for Windows Vista, and I'm
guessing I
have the patch already mentioned in the article you linked to.

See http://support.microsoft.com/kb/941090 (ignore the title)
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Don Sepanski wrote:
Hi,

I run a Racquetball program at the Farminton MI YMCA, and I send
racquetball
emails to multiple recipients at a time. I've got my recipients broken
into
groups of about 75 per group.

When I send these bulk emails I often get a message back saying one or
more
of the recipients did not get my message. The usual error message when
an
email address is no longer valid.

However with one of my email recipients I get this type error message
while
the message is still in my Outbox. And in fact, the email remains
unsent
at
all until I delete the problem recipient. Then the email goes out to
all
the
rest of the recipients just like it's supposed to.

As it happens the problem recipient uses the same ISP as I do which is
@twmi.rr.com

So I called tech support for my ISP to ask why does the email get
jammed
in
my outbox, and they told me there is nothing in the twmi software that
would
cause this to happen. They said it is a Windows Mail problem.

My question is, do you think this is a Windows Mail problem, or is it
a
twmi.rr.com problem?

Thanks,
Don Sepanski
(e-mail address removed)