Email received but immediately disappears from one user to one receipient

[George Looney]

I have a situation where email from one user within our domain, shows in the
Inbox and preview, but immediately disappears. It is not in the Deleted
Items or Junk Mail, and no rules are set. Emails from other users, within
the domain and from outside, arrive fine. Messages is selected as the View.
Others within the domain are receiving messages from the sender fine. I
logged on to a different machine as the sender, sent an email, and the
recipient received it correctly. This led me to believe that there may be a
virus/spyware issue on the senders machine. After running multiple
anti-spyware programs and anti-virus programs on the senders, the problem
still exists.

I have checked Views, Rules, and the Blocked
domain list and all look fine, but still the emails appear and then
immediately disappear, only from the one sender.

The other part that still is confusing to me is that if I log on as the
sender to another machine and send the email to the same recipient,
everything is fine. This keeps leading me back to the sender's
machine/config as the issue, but I haven't found a problem there either!

At this point I'm baffled. We are using Office 2003 and Windows XP SP2 on
both machines.

Any help is greatly appreciated!

Thanks,
George

 

[Guest]

Nothing in the event viewer?

 

[HT]

Try checking the archive folder (Tools, Options, Other, Auto Archive)..

 

[George Looney]

No the event viewer is empty (in regards to this).

George

 

[George Looney]

Hi,

I've checked and auto archive is not enabled.

George

 

[Jeff Davies]

George,
Yep I've had something similar too...
Racking my brain.
Seem to remember it was a rule or view or maybe a filter.
My guess is that if the email momentarily appears to the receiver, the
problem is there, not at the sender.
(Although it could be stationary or message format or something like that.)

In receivers Outlook, goto View, Arrange By, Current View, Customize Current
View, Filter, Clear All.
Have you tried logging onto OWA or another machine as the receiver to see if
the mail is really there or not?

Have you tried an Outlook "Detect and Repair" (in the Help menu) with
"Discard my customised settings..."?
It's a good first stop.

Good luck...
Jeff Davies