email problem

[Pat]

Hello,
I am new to this site but need an answer to a mess I may
have gotten myself into. I was trying to fix a password
problem and ended up not being able to even open my email
account. I know I went in and tried to change some
security but I can't remember where I went nor can I even
get there from Outlook since I can't get into it! I know
how to use my basic email and internet sites but I am not a
pro at trouble shooting and I seem to have proven that by
messing up my system. Is there a number I can call to work
this problem out or is there anyone out there who can help
me? Thanks

Pat

 

[Guest]

Try to go in START --> CONTROL PANEL --> MAIL and there
you will have the possibility to modify your account
settings.

Regards

Thomas

 

[Pat]

I tried that but can not find an answer there either. I
think it has to do with the security set up I changed. I
was trying to change the security setting because anyone in
my family can read my emails because I can not find a
totally private password request. The emails that have
been read can be read by others without the password. To
read new mail the password must be entered but I have not
been able to change that at all and I know how to go into
change password etc. to do it but nothing works to keep
others out. So I keep trying to fix the problem and this
is the result. I will call my local network provider as
well. Thanks for the attempt to help. I need to go into
security settings somehow and can't seem to be able to do
that without going into my email that I can not get into
either. ???????

 

[Shain Wray [MSFT]]

Hello Pat,

Due to the troubleshooting that would be involved in this type of an issue,
you would want to give Microsoft Product Support Services a call. Here is
a webpage that will explain all of your options -

http://support.microsoft.com/default.aspx?scid=fh;en-us;prodoffer70&sd=GN

Best regards,
--
Shain Wray
Microsoft PSS Security Team

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