email disappears between webmail and windows mail

[PureEvil]

Hi, I'm helping someone with their email. They have Vista and Windows Mail
with email through Telus. They were set up with an IMAP account but she was
encountering problems with "mailbox too full". So I decided to switch her to
POP3 not realizing that I had to do that through Telus not just through the
Tools, Accounts area. I created a new POP3 account, deleted the IMAP
account, when I realized that deleted all her messages from the inbox I
deleted the POP3 account and recreated the IMAP account. Then I contacted
Telus and found out they had to make the IMAP to POP3 change on their end. I
saved the messages she wanted to keep and had Telus make the change.

I then deleted the IMAP account and created a new POP3 account and sent a
test message to it. I checked the webmail and the message showed up in
webmail but when I clicked send/receive the system checks for messages and
says "no new messages" but the messages disappear from webmail. At no point
do I get an error message.

I went into the new POP3 account and deleted it, closed Windows Mail and
reopened it, recreated the account. The test message still disappeared
between webmail and her computer. I restarted and tried again, no change. I
tried changing it leave a copy of messages on the server and they still
disappeared. I'm thinking that the original POP3 that I created before
deleting the IMAP didn't completely delete and that I've corrupted the file.

I can send emails from the account without any problems.

Can anyone provide some insight into what I've done and how to fix it? I've
looked at various forums but can't find this particular problem.

If this was outlook I'd just delete the PST file and create a new one but I
don't know how to do that with Windows Mail or if it's possible.

Thanks in advance for your help.

Pamala

 

[PA Bear [MS MVP]]

I tried changing it leave a copy of messages on the server and they still

disappeared.

Changing that setting won't make the messages available again if they're not
in the web-mail inbox. If you send a new message to the address, does it
show up in web-mail and Windows Mail?

If not, something's (still) wrong on Telus' end, assuming (1) the account's
configured properly in Windows Mail and (2) View | Current view is set to
"Show all messages."

 

[PureEvil]

Hi, thanks for the reply. The email shows up in webmail, but after I click
send/receive on Windows Mail it disappears from webmail. I've tried several
different test emails with the same result. I checked and it's set to Show
All Messages. I rechecked the settings for the account and everything is
entered correctly (I'm not getting any error messages about wrong settings or
incorrect passwords.) Telus is telling me that Windows Mail is corrupt and I
need to update it. I couldn't find anything telling me how to repair/update
Windows Mail.

Pamala

 

[PureEvil]

Hi, the emails haven't been read yet, they don't show up in Windows Mail
although they are making it to the webmail. I did check the View Options to
make sure it reads "Show All Emails".

 

[PA Bear [MS MVP]]

By any chance is the same account being accessed in a Mail Client on another
machine?

Is you anti-virus application configured to scan incoming/outgoing mail? Is
any sort of anti-spam application installed or in use (including
MagicMailMonitor)?

 

[PureEvil]

No, there is no chance it's being accessed elsewhere. I disabled incoming
scanning on AVG and the email still disappeared. No separate anti-spam
application. Is it possible that the original POP3 account that I created
while the IMAP was running didn't completely delete when I deleted it? It
almost seems like it's caught between two profiles.

Pamala

 

[PureEvil]

Hi, thanks for all your help, I believe the problem is solved. Turning off
Incoming Email Scan in AVG did not help. In my research I found someone who
suggested deleting the Windows Mail directory.
(c:\users\username\AppData\Local\Microsoft\Windows Mail) After doing this I
recreated the account and still had the problem, however, this time when I
turned off incoming email scanning in AVG I was able to receive messages. I
did an update for AVG and turned incoming email scanning back on and VOILA! I
was able to receive messages.

 

[Gary VanderMolen]

If you leave mail scanning enabled, it will eventually corrupt your Windows
Mail again.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Your AVG antivirus was probably installed with its default install option.
If so, uninstall it, then reinstall, but select 'custom' install, which then
allows you to unselect installing its troublesome email scanning module.