Email can't send messages, but still receives them

[SarahV]

Hi. This issue spontaneously started last night. Around 11PM, I was able to
send an email just fine, but then around 11:15PM I received the following
message:

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'pics', Account: 'pop3.live.com', Server:
'smtp.live.com', Protocol: SMTP, Port: 25, Secure(SSL): Yes, Error Number:
0x800CCC0F

Since then, the email has been sitting in my Outbox. I've tried restarting
Windows Mail and hitting Send/Receive several times, but I still get the same
message. I even tried sending a "Test" email to another account, but the Test
email does the same thing.

Any help would be appreciated. Thanks.

Sarah

 

[Gary VanderMolen \(MVP\)]

"Unexpectedly terminated" is usually caused by interference from an
antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail

 

[slk759]

Something reset your account settings then - probably your antivirus
software. Try resetting the account to the values described below (Tools -
Account). You may want to disable email scanning in the AV as well.

Live.com Settings:

Server names and ports:
POP3 = pop3.live.com Port = 995
SMTP = smtp.live.com Port = 587

Checkboxes you need to check include:

Server Tab: "My server requires authentication" (Click "Settings" button
also and fill in "Log on Using" email address - *** but do NOT check the
checkboxes there . . . .)

Advanced Tab: BOTH outgoing and incoming - "This server requires a secure
connection (SSL)"

General Tab (if desired but generally recommended): "Include this account
when receiving mail or synchronizing"

Should work - if you get errors post the entire error message (cut-n-paste)
for further assistance.

 

[PA Bear [MS MVP]]

Compare your settings to those on this page:
http://mailcall.spaces.live.com/Blog/cns!CC9301187A51FE33!49799.entry

TIP: Set Outgoing server (SMTP) to Port 587, not Port 25

TIP: Disable email scanning by your anti-virus application. It provides no
additional protection and it may be cause similar problems.

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[JesseCU]

try setting your smtp port to 587

 

[Gary VanderMolen \(MVP\)]

Good advice in general, but not the cause of the OP's current issue.