email attachments open too slowly

[Bob B]

I'm running Outlook 2000 on a network. When I try to open
email attachments such as MS Word or Excel, it takes too
long (5-10 seconds). If I save the file and open it
directly, it opens "instantly".

Any ideas of why access through Outlook is so slow?

Thanks

Bob

 

[Greg Mansius [MSFT]]

Bob,

Does it take as long to open the attachment the second time you open it
(from the same email message)? The second opening of the attachment should
open it from a cached copy (local). Also, anti-virus software (client or
server) can cause problems like this. So, is everyone affected by this
problem or just your machine?

Thanks,

 

[Bob B]

Greg,

1. It takes just as long (15 -20 seconds) to open it the
2nd time.

2. It's happening only on my machine.

3. Now (3/11) it appears that it doesn't make any
difference if I'm opening a file that is an Outlook
attachment or a file that is on my desktop - they both
open very slowly (15-20 seconds). However, If I open the
application (Word or Excel) first, and then open the file
via the File|Open command, each opens almost instantly,
i.e. the application opens "instantly" and the file
opens "instantly" when the call is made.

Any ideas of a next step?

Thanks,

Bob

-----Original Message-----
Bob,

Does it take as long to open the attachment the second time you open it
(from the same email message)? The second opening of the attachment should
open it from a cached copy (local). Also, anti-virus software (client or
server) can cause problems like this. So, is everyone affected by this
problem or just your machine?

Thanks,

--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights

I'm running Outlook 2000 on a network. When I try to open
email attachments such as MS Word or Excel, it takes too
long (5-10 seconds). If I save the file and open it
directly, it opens "instantly".

Any ideas of why access through Outlook is so slow?

Thanks

Bob

.