DVD drive is missing from My Computer and Device Manager

[buckeyefan93]

I have gone through almost every possible fix I've seen on the Web. I've
tried deleting the upper/lower filters, that didn't work. The drive is not
seen in the Device Manager nor the BIOS. System Restores do not work. The
HDD is a IDE ST9160821A, and I have 1 GB of memory. I downloaded the
Microsoft Fix-It Program, and that didn't fix it either. I have a Toshiba
Satellite M45 S169 Laptop with XP SP3. I've disabled all start-up programs
to see if a program was blocking it, that didn't work either. I have not
recently installed or updated any new hardware. The only CD recording
program I have is iTunes. I uninstalled and reinstalled that; didn't work.
I've uninstalled Sonic DLA and Sonic RecordNow! on my system about a month
and a half ago, went back to the date just before I uninstalled it, no fix.
I really don't know what else to try.

 

[Shenan Stanley]

I have gone through almost every possible fix I've seen on the Web.
I've tried deleting the upper/lower filters, that didn't work. The
drive is not seen in the Device Manager nor the BIOS. System
Restores do not work. The HDD is a IDE ST9160821A, and I have 1 GB
of memory. I downloaded the Microsoft Fix-It Program, and that
didn't fix it either. I have a Toshiba Satellite M45 S169 Laptop
with XP SP3. I've disabled all start-up programs to see if a
program was blocking it, that didn't work either. I have not
recently installed or updated any new hardware. The only CD
recording program I have is iTunes. I uninstalled and reinstalled
that; didn't work. I've uninstalled Sonic DLA and Sonic RecordNow!
on my system about a month and a half ago, went back to the date
just before I uninstalled it, no fix. I really don't know what else
to try.

Going by your words, "The drive is not seen in the Device Manager nor the
BIOS."

If it is not seen in the BIOS - it's a hardware failure. The BIOS has
nothing to do with the OS installed. It's hardware.

Replace the drive, replace the cables connecting the drive to your
motherboard, replace the motherboard if it comes down to it.

 

[Singapore Computer Service]

Hello,

Sometimes it can be as simple as a loose connection but it involves opening
up the casing.

If you are comfortable, open up the case and tighten the power and data
cable connections at the motherboard and the cd-rom.

Regards,
Singapore Computer Home Repair Service
http://www.bootstrike.com/ComputerService/
Video Conversion VHS Video8 Hi8 Digital8 MiniDv MicroMv
http://www.bootstrike.com/VHSVideoConvert/

 

[Peter Foldes]

Also see the following

http://support.microsoft.com/default.aspx?scid=kb;en-us;314060