dvd dilema

[oby]

help please
i recently purchased encarta 2004 premium suite on dvd but cant
view it. my pc dose notacknowledge that its there or ask me what i want to
do. can somebody tell me what am i doing wrong and how to solve the problem

 

[Rick \Nutcase\ Rogers]

Hi,

Ok, stupid question, but are you trying to read the disk with a CD drive?
The drive must be DVD capable to read the disk.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[CS]

help please
i recently purchased encarta 2004 premium suite on dvd but cant
view it. my pc dose notacknowledge that its there or ask me what i want to
do. can somebody tell me what am i doing wrong and how to solve the problem

I think the first thing you need to do is determine if you have a DVD
drive or a combo drive that can play CDs and DVDs. If you only have a
CD drive, you will not be able to use Encarta 2004 Premium Suite.

 

[oby]

thanks guys
i have a dvd drive but never reaaly used it. it worked
onece but i cant seem to get it to work now.