DVD and CD drive won't open

[Albright.Brian]

I have a HP 740b DVD-RW drive, and a secondary generic CD-RW drive.
Up until about 2 weeks ago, they worked fine. Now, the drive bay
won't open, and it doesn't recognize the CD's in the drive. The
drives are shown in the BIOS, and the drivers are new. When i press
the eject button (either on the device, or from my computer) the light
on the drive holds solid for about 5 seconds, then blinks about 5
times, then nothing. I got the CD's out using the manual eject
pinhole, but the drives still will not operate.

Any Ideas?
-Brian

 

[Guest]

try taking out the drives from the computer and uninstalling all drivers and
then put them back in again. if that doesnt work it could be the computer

 

[Kelly]

Info that may help:

How to Troubleshoot Issues with Reading CD, CD-R, CD-RW, and DVD Discs
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q321641

You Cannot View the Files on a Disc After You Replace a CD-R or CD-RW Drive
with a DVD or CD-ROM Drive
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q311455

Resources for troubleshooting DVD problems in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q308012

Only One CD-R or CD-RW Disk Drive Can Be Used to Create Compact Discs in
Windows XP
http://support.microsoft.com/?kbid=294652

Desktop Shortcut to the 3 1/2 Inch Disk Drive or to the CD-ROM Drive Does
Not Work
http://support.microsoft.com/default.aspx?scid=kb;EN-US;824143

CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19,
or Code 39 After You Remove Easy CD Creator in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314060

--

All the Best,
Kelly (MS-MVP/DTS&XP)

SUPERAntiSpyware
http://www.superantispyware.com?rid=3154

 

[Albright.Brian]

Tore it down, and built it back up, DVD drive seems to work now, HD
not seen by the BIOS. Crap. Maybe i fried it. Damn that would
suck. time to rebuild the ol' tower and start troubleshooting