Duplicate .pst or mail file showing

[ff2kracer]

Moved to a new system, the default .pst file
(outlook.pst) had was called "2004" when you looked at
the name in the Outlook Data Files tab. This was then
changed during the swap to call it "NE-2004", which
reflects just fine in the Data Files tab. However, in the
navigator bar Mail tab both show-up, both referencing the
same file (outlook.pst) -- to be clear, I have 2004 and
NE-2004 both of which are absolute clones of one another,
for example when one has an item in a folder the other
does also -- any action affects both.

I would like to delete the "2004" one... only problem is
I cannot figure out where or how to do that.

Thanks in advance.

 

[Patrick Reed [MVP - Outlook]]

Check Tools | Services (or File | Data File Management) and remove the extra
Personal Folders reference, if there is one listed.



Otherwise, you should be able to just create a new profile (Start | Settings
| Control Panel | Mail | Show Profiles | Add) to get rid of the issue. Still
no dice, you can try this...


Select Start | Run

Enter Regedit and select OK

Check HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Windows
Messaging Subsystem\Profiles\profilename\ (Software\Microsoft\WindowsNT if
Windows NT or 2000)

The subkeys are hexidecimal numbers. Find the one(s) that reference the PST
file in question and select it. Export that key (from the Registry menu) to
a .REG file for backup purposes, then delete it.

If you seem to have multiple keys pointing to the same PST, try opening
Outlook after you delete the first one. If you find you deleted a "good" PST
entry, import the key from the REG file to which you exported it, then try
the next one.