Drop Down Menu is Altered

[Guest]

Recently my norton internet security was acting up. I contacted Norton & they
sent me a patch to fix the problem. Upon fixing the problem I decided it was
a good idea to back up my system.

Here's my problem: I am trying to export my .pst file. When I select the
file menu the drop down no longer has an option to Impor/Export. It's not
just 'grayed out' it is simply not in the dropdown to select. I reset my
registry to a day before I had the Norton problem but nothing changes. At
this point I can not back my data.
All assistance is appreciated.

 

[Brian Tillman]

Here's my problem: I am trying to export my .pst file.

Never import to a PST. It's not necessary and you will lose data. See
this:
http://www.howto-outlook.com/howto/backupandrestore.htm

 

[Guest]

Thanks. That link gave me the information I need to back up my Outlook file.

I would still like to figure out where the [Import / Export] option went
from the >File drop down menu and how do I restore it to its origional
format?

 

[Guest]

Brian. I have copied my outlook .pst to my desktop then burned a copy to a
dvd. Now as per suggestion on the link you supplied me with I am attempting
to test the back up copy. I saved the .pst from the dvd to MY documents then
I opened Outlookselected > File>open>outlook data file>My documents then I
double click the Outlook file.
All that happens is Outlook goes to Personal Folders & I lists only one Item
A conversation ? from a couple of years ago. I am not sure how to test to see
if the back up to the disc actually worked?

Thanks,

 

[Brian Tillman]

Brian. I have copied my outlook .pst to my desktop then burned a copy
to a dvd. Now as per suggestion on the link you supplied me with I am
attempting to test the back up copy. I saved the .pst from the dvd
to MY documents then I opened Outlookselected > File>open>outlook
data file>My documents then I double click the Outlook file.
All that happens is Outlook goes to Personal Folders & I lists only
one Item A conversation ?

Then whatever tool you used to burn the DVD didn't copy the fie properly.
I've seen it happen before. Was Outlook closed when you made the copy? It
must be.

 

[Guest]

OH,OH
I did something wrong big time. I now have zero data in outlook. Instead of
selecting copy on my .pst file then paste to my desktop so I could burn a
copy to dvd I just dragged & droprd the file onto to desk top. then I closed
outlook and burned the copy. When i opend out look to test the copy I had
burned I gat a message saying someting to the effect of can not find the
C:\documents and settings....Outlook.pst file.
Now I have outlook open but none of my data is there. blank slate.
PLllllease tell me I didn't just trash all that information. Can I reset the
registry to fix? Help

 

[Brian Tillman]

OH,OH
I did something wrong big time. I now have zero data in outlook.

Your best bet is to carefully read the information on the link I cited
originally.