Download files won't save


G

Guest

I could not find downloaded files that were saved from internet explorer 6.
When click on link to save file (run save) window would open, click on save
to my download directory, file would download, then window closed.
Could not find file anywhere on computer.
Had to uninstall windows defender to solve.

Any one else had this problem?
 
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B

Bill Sanderson

A possible fix is now being looked at further--if you are interested in
trying it out, here are a couple of registry keys which you might verify the
existence of, and then delete.

If you wish to be safest, you can save copies of these keys before deletion,
but I'm assured they will regenerate with valid data, fixing the issue--this
has worked on my system.

1) Delete:

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9E477B43-8F85-11D0-B11F-00A0C90F2732}]

2) Delete:

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Discardable\PostSetup\ComponentCategories\{56FFCC30-D398-11D0-B2AE-00A0C908FA49}

I'm trying to take pains to be sure that these long lines are not
broken--but I'd search and confirm carefully that you are finding the right
keys.

Let me know whether you cannot find either key--if you cannot find the first
one, you can go ahead and delete the second one, but the fix will be
temporary--boot or login duration--not sure. I'd like to hear about
that.--and I'd like to hear how this works in any case.

This fix is applicable to a trio of symptoms:

1) inablity to save downloaded files--they may appear on the desktop as the
download completes, but they disappear.

2) inability to save attachments from an email application to, say, the
desktop.

3) inability to do an expand all on a zip folder.



--
 
S

Simon Zerafa

Hi Bill,

If this helps any, my PC (XP Pro SP2) with an install of WD does not appear
to have the first of your listed registery entries, but it does have the
second one.

I am not experiencing any particular issues with WD and I have the latest
updates (released earlier today).

Is the "missing" first registry entry normal or should it actually be
present, if so what sort of data should it contain?

Kind Regards

Simon
 
B

Bill Sanderson

I don't know much about that first entry--it isn't clear whether it is
specific to my machine, for example. I did Google the guid with no result.

In rethinking that post--I'd urge folks to be sure to save a copy of that
first key if it exists. I know the second can be deleted safely, but I
think I don't know that about the first.

This is definitely still being looked at--but at least deleting that second
key will bring relief for the duration of a login or boot.
 
G

Guest

I have expericenced the same problem on the 2 machines that I have tested
this on. They were both the same XP Build on laptops. I installed this on a
desktop build here and it did not experience the same issue. I am lost on
this one.
I tried completly "disabling" the Defender service and then rebooting, but
this did not work either. I have checked every IE Setting possible with no
luck.
 
G

Guest

I am not downloading .zip files....
I also have the box "unchecked" that says "Close this dialog box when
download completes" and it still will not save any file...
The box also closes itself...
 
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B

Bill Sanderson

A possible fix is now being looked at further--if you are interested in
trying it out, here are a couple of registry keys which you might verify the
existence of, and then save copies of, then delete.

It isn't clear whether the first key listed exists on all systems--the
second should.

1) Save, as a .reg file, then delete:

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9E477B43-8F85-11D0-B11F-00A0C90F2732}]

2) Delete:

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Discardable\PostSetup\ComponentCategories\{56FFCC30-D398-11D0-B2AE-00A0C908FA49}

I'm trying to take pains to be sure that these long lines are not
broken--but I'd search and confirm carefully that you are finding the right
keys.

Let me know whether you cannot find either key--if you cannot find the first
one, you can go ahead and delete the second one, but the fix will be
temporary--boot or login duration--not sure. I'd like to hear about
that.--and I'd like to hear how this works in any case.

This fix is applicable to a trio of symptoms:

1) inablity to save downloaded files--they may appear on the desktop as the
download completes, but they disappear.

2) inability to save attachments from an email application to, say, the
desktop.

3) inability to do an expand all on a zip folder.
--
 
G

Guest

Bill,

These keys do not exist on my machine.



Bill Sanderson said:
A possible fix is now being looked at further--if you are interested in
trying it out, here are a couple of registry keys which you might verify the
existence of, and then save copies of, then delete.

It isn't clear whether the first key listed exists on all systems--the
second should.

1) Save, as a .reg file, then delete:

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9E477B43-8F85-11D0-B11F-00A0C90F2732}]

2) Delete:

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Discardable\PostSetup\ComponentCategories\{56FFCC30-D398-11D0-B2AE-00A0C908FA49}

I'm trying to take pains to be sure that these long lines are not
broken--but I'd search and confirm carefully that you are finding the right
keys.

Let me know whether you cannot find either key--if you cannot find the first
one, you can go ahead and delete the second one, but the fix will be
temporary--boot or login duration--not sure. I'd like to hear about
that.--and I'd like to hear how this works in any case.

This fix is applicable to a trio of symptoms:

1) inablity to save downloaded files--they may appear on the desktop as the
download completes, but they disappear.

2) inability to save attachments from an email application to, say, the
desktop.

3) inability to do an expand all on a zip folder.
--

malickj said:
I have expericenced the same problem on the 2 machines that I have tested
this on. They were both the same XP Build on laptops. I installed this
on a
desktop build here and it did not experience the same issue. I am lost on
this one.
I tried completly "disabling" the Defender service and then rebooting, but
this did not work either. I have checked every IE Setting possible with
no
luck.
 
B

Bill Sanderson

Thanks. I don't know what to make of this--I expected it, I think, for the
first key--but the second one should be there.

There's another thread with Mike Treit participating looking at this in a
different group--I'll see if I can get him to look in here, too.

--

malickj said:
Bill,

These keys do not exist on my machine.



Bill Sanderson said:
A possible fix is now being looked at further--if you are interested in
trying it out, here are a couple of registry keys which you might verify
the
existence of, and then save copies of, then delete.

It isn't clear whether the first key listed exists on all systems--the
second should.

1) Save, as a .reg file, then delete:

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9E477B43-8F85-11D0-B11F-00A0C90F2732}]

2) Delete:

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Discardable\PostSetup\ComponentCategories\{56FFCC30-D398-11D0-B2AE-00A0C908FA49}

I'm trying to take pains to be sure that these long lines are not
broken--but I'd search and confirm carefully that you are finding the
right
keys.

Let me know whether you cannot find either key--if you cannot find the
first
one, you can go ahead and delete the second one, but the fix will be
temporary--boot or login duration--not sure. I'd like to hear about
that.--and I'd like to hear how this works in any case.

This fix is applicable to a trio of symptoms:

1) inablity to save downloaded files--they may appear on the desktop as
the
download completes, but they disappear.

2) inability to save attachments from an email application to, say, the
desktop.

3) inability to do an expand all on a zip folder.
--

malickj said:
I have expericenced the same problem on the 2 machines that I have
tested
this on. They were both the same XP Build on laptops. I installed
this
on a
desktop build here and it did not experience the same issue. I am lost
on
this one.
I tried completly "disabling" the Defender service and then rebooting,
but
this did not work either. I have checked every IE Setting possible
with
no
luck.


:

I could not find downloaded files that were saved from internet
explorer
6.
When click on link to save file (run save) window would open, click on
save
to my download directory, file would download, then window closed.
Could not find file anywhere on computer.
Had to uninstall windows defender to solve.

Any one else had this problem?
 
B

Bill Sanderson

OK--I've got a full-scale final recipe for this one, but it isn't just
chicken soup, I'm afraid:

1) start, run,

regsvr32 "c:\program files\windows defender\mpoav.dll"

enter

Adjust the drive letter if needed for your system.

This should yield a success message. If it does not, check for typos (yours
or mine!) and check that mpoav.dll exists in \program files\windows
defender.

2) (this is the hard part)
- Search for other IOfficeAntivirus products to repair

o Launch regedit, and search for this GUID:
{56FFCC30-D398-11D0-B2AE-00A0C908FA49}

§ Clsid's implementing this GUID are IOfficeAntivirus Providers

o For each key found like this:

§ [HKEY_CLASSES_ROOT\CLSID\{%GUID%}\Implemented
Categories\{56FFCC30-D398-11D0-B2AE-00A0C908FA49}]

§ Either delete the key if the product is no longer installed, or
re-register the COM object associated with it.

When I did this search in my own registry, I found the GUID in several
places, but only two keys of the form specified above--when the search
stopped on those, I backed up a couple of lines to where I could see what
product was associted with the entry--in each case it was Windows Defender.
Mind you--my machine has been "cured" already!

Here's an example.

Search stops on a key with the above GUID value, which is a subkey of
"Implemented Categories."

Above that are urlmon, shdocvw, hots, and another GUID. Backing up to that
GUID I was able to see that it was associated with Windows Defender.

So--I did not need to deal with that final step of re-registering the COM
object. Frankly--I don't know how to do that at this point--so if you are
up for it--do a little careful exploring of the registry and let's see what
you find?
 
B

Bill Sanderson

Sorry--one more bit of information.

What's happening is generally related to a critter described in this KB
article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;883260

Near the very end of this article are some settings which can be used as a
last resort to fix this--you can turn off the scanning of attachments by
antivirus apps. This is a last resort because clearly you won't have
antivirus coverage of such operations if you choose that route--but it does
exit.
 
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G

Guest

I had the same exact problem -- just so MS knows you are not alone and
contribute my vote that it's a real problem. Anti-Spy worked. Defender
downloaded and then deleted the files. I spent a lot of time disabeling
things without success. I finally had to uninstall Defender to get things
working. Downloading is critical to my work, so I have no choice. MS is good
at these things, so I'm sure they'll find the answer, but I need to focus on
my work and wait for the released version.
 
B

Bill Sanderson

Microsoft is working hard to fix this particular problem. If you have the
time to attempt a reinstall and see if the problem recurs--Mike Treit would
be interested in hearing from you if it does:

mtreit @ microsoft.com


--
 
B

Bill Sanderson

Remember to remove the spaces before using the email address.

--
 
G

Guest

I've removed Beta 2 because of the D/L problem and the problems with my
Favorites being kludged. Is there anypalce I can get Beta 1 setup?

TIA
 
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B

Bill Sanderson

If you can reproduce the problem saving downloaded files on your system,
Microsoft would like to get more information about this:

Please write to Mike Treit
mtreit @ microsoft.com
(remove the spaces)

--
 
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G

Guest

Bill,

The process happens so fast I can not gather any information to pass on to
MicroSoft.
 

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