document won't print and can cancel from print queue

[pj]

I have a document in my print queue (created from
Microsoft Digital Image program) and it won't cancel out
of the queue. It's status is "Deleting - printing". It
prevents anything else from printing.

I have turned off the printer but that does not do
anything.

Any suggestions?

 

[Thomas Ferguson]

Immediately after Windows starts, navigate to the printer spool
directory and delete all files found there. Restart Windows and try
printing.

The default spool directory is
c:\Windows\System32\spool\printers\

Let us know.

Tom
MSMVP
Windows shell/user


:I have a document in my print queue (created from
: Microsoft Digital Image program) and it won't cancel out
: of the queue. It's status is "Deleting - printing". It
: prevents anything else from printing.
:
: I have turned off the printer but that does not do
: anything.
:
: Any suggestions?