Do not receive email unless I start to create a new message.

[Bob]

I have an end user that does not receive email unless she
manually starts to create a new email message. You can
hit send and receive but and it goes through the process
but will not receive anything. If you create a message
and try to send it, it will stay in the outbox until she
manully opens a new mail message. I have done everything
I can think of to reslove this, any help would be great.

She's on a upgraded XP machine with Outlook 2000. The
latest SP and Windows Updates have been applied.

Some things I've done:
Recreated Exchange Email Box
Deleted local Profiles
Recreated Connection to Exchange Server
Provide Host File on Local Machine
Uninstalled and Reinstalled Anti-Virus Program

Thanks,
Bob

 

[Jeff Stephenson [MSFT]]

I suspect that the problem you're having is that the information (called
"UDP packets") that Exchange is sending to notify Outlook of changes to your
mailbox is being blocked by something. Possible culprits are proxy servers,
firewalls, and routers. Have your network administrator look at
http://support.microsoft.com/default.aspx?scid=kb;en-us;815052 and see if
that might be the problem. If you can't solve the network problem, you can
set the registry values in
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305572 (Outlook
2002) or http://support.microsoft.com/default.aspx?scid=kb;en-us;Q304849
(Outlook 2000) to cause Outlook to poll Exchange rather than waiting for
notifications.