DNS issue or some tings else - Tough case

[Bob Lin]

XP laptop with D-link 650 wireless has been working fine until yesterday.



Symptoms: 1. At home with Linksys cable modem and D-link wireless router,
the laptop can ping any public IPs but not web sites and IE gets "The page
cannot be displayed". Nslookup shows "DNS request timed out. timeout was 2
seconds.

*** Can't find server name for address 63.240.76.4:

Timed out, DNS request timed out. timeout was 2 seconds.

*** Can't find server name for address 204.127.198.4: Timed out

*** Default servers are not available

Default Server: UnKnown

Address: 63.240.76.4"



2. At home, other wired or wireless computers don't have this problem.



3. If using other wired or wireless NICs on the same laptop, it works at
home.



4. In the office LAN with Cisco router, the same laptop with the same
wireless NIC, it also works.



What have been done: 1. try to logon another user.

2. ipconfig /lushdns or stop/start DHCP Client service to Purges the DNS
Resolver cache.

3. Apply SP.

4. No firewall and run MSConfig to limit software running.

5. Reset cable modem and router.

6. Remove and re-install NIC with latest drive.

Still the same problem. Any suggestions?

 

[Bob Lin]

Kevin,

Thank you for help.

1. DNS and nslookup: I can ping the DNS. No, nslookup doesn't resolve any
other names.
2. Gateway: yes, the laptop has correct gateway. I can ping the gateway. If
using tracert 4.2.2.1, it shows all path to the end. As mentioned before,
this laptop can ping any public IPs. So gateway is not issue here. Actually,
I have tried to assign static ip, DNS (different DNS) and gateway, it gets
the same problem.
3. Cisco router: they have different address. Home network uses 192.168.0.0
ip range and office network uses 10.0.0.0.
4. netdiag: I will post the result tonight since I am in the office now.
5. MTU: I tested MTU also and even lowed size to 1472, 1432. I don't think
MTU is issue here.

Thank you again.

 

[Kevin D. Goodknecht Sr. [MVP]]

In Bob Lin <[email protected]>
posted their concerns,
Then Kevin D4Dad added his reply at the bottom.

Kevin,

Thank you for help.

1. DNS and nslookup: I can ping the DNS. No, nslookup doesn't resolve
any other names.
2. Gateway: yes, the laptop has correct gateway. I can ping the
gateway. If using tracert 4.2.2.1, it shows all path to the end. As
mentioned before, this laptop can ping any public IPs. So gateway is
not issue here. Actually, I have tried to assign static ip, DNS
(different DNS) and gateway, it gets the same problem.
3. Cisco router: they have different address. Home network uses
192.168.0.0 ip range and office network uses 10.0.0.0.
4. netdiag: I will post the result tonight since I am in the office
now.
5. MTU: I tested MTU also and even lowed size to 1472, 1432. I don't
think MTU is issue here.

Thank you again.

Thanks for the posting the only thing left to look at was your point 3 in
original post.
What is different about this NIC why it works in one place but not the
other?
Are there any events in the log?
Is there a possibility of a conflict on the home network.

 

[Bob Lin]

Kevin,
1. netdiag: when running netdiag, I get this message: "The procedure enter
point DnsGetMaxNumberOfAdressToRegister could not be located in the dynamic
link library DNSAPI.dll"

2. Event log: the only event id with red is 7024 - The Routing and Remote
Access service terminated with service-specific error 2147483720
(0x80000048). But I get this event id even without this NIC.

3. NIC: this is the same wireless card and it work at office but not home.
the only different is it uses the different ip.

thanks.

bob

 

[Ace Fekay [MVP]]

In

Kevin,
1. netdiag: when running netdiag, I get this message: "The procedure
enter point DnsGetMaxNumberOfAdressToRegister could not be located in
the dynamic link library DNSAPI.dll"

2. Event log: the only event id with red is 7024 - The Routing and
Remote Access service terminated with service-specific error
2147483720 (0x80000048). But I get this event id even without this
NIC.

3. NIC: this is the same wireless card and it work at office but not
home. the only different is it uses the different ip.

thanks.

bob

I don't think it's a NIC issue, but rather a RRAS issue that causing
everything.

That 7024 is a wide encompassing error. See if you can associate that with
the list of goodies shown here for that error:
http://www.eventid.net/display.asp?eventid=7024&source=

It seems it could be any number of factors. One that caught my eye was the
computername was the same as the guy's logon name. Once the logon name
changed, it went away.

What was changed on this specific machine? Did you apply any security
settings, change the security template, applied the MBSA, anything as
insignificant as you can think of or remember, let us know.



--
Regards,
Ace

Please direct all replies to the newsgroup so all can benefit.

Ace Fekay, MCSE 2000, MCSE+I, MCSA, MCT, MVP
Microsoft Windows MVP - Active Directory