.dll files

[Guy]

Hello,

The original problem that caused me needing to utilize
system restore (which does not work at the moment) was the
installation of AOL version 9.0. In talking to AOL
support, when I read off the error message set out below,
he told me I should contact Microsoft as this probably has
to do with the Windows XP operating system.

I installed AOL 9.0 and everything ran great. I then
installed the trial version of McAfee Virus Scan from AOL.
It found 2 viruses - one was automatically cleaned and I
had to quarantine the other. It also found 19 other
spyware type items identified as "probable unwanted" or
something to that effect. They included some with "Adware
pornking" in it, so I deleted them. I now cannot get AOL
9.0 (or 8.0) to start up on the computer. When I try to
start AOL, it tries to start and then disappears and the
following is displayed:

(Quote) Restarting America Online. America Online has
unexpectedly shut down. We are restarting America Online
and will reconnect you. The technical details of the error
are listed below.

***GPF Data ***
Error C00000FD occurred in module ntdll.dll at address
77FA5554.
Stack trace:
0 :ntdll.dll 0001:00054554
1 :ntdll.dll.0001:00009835
2 :kernel32.dll 0001:00019e0a
3 :McVSSkt.dll 0001:00004c85
4 :McVSSkt.dll 0001:00004c85

****End GPF Data*** (Unquote)

I did try the restarting a number of times and I continue
to get this same message. I have re-installed 9.0 three
times using different disks in case one was corrupted.
Would you please advise of what might be the source of
this problem and how I can fix it? Thank you very much.


Kindest regards,

Guy

 

[David Candy]

It's to do with McAfee and AOL. As both companies crash computers.... I'd change ISP to a proper one. Remove McAfee as their file is listed in that crash report but it's probably AOL fault.

 

[t.cruise]

It's not surprising that if you ran a utility to get rid of spyware/adware, that AOL
software would not function after the removals. If you quarantined, rather than deleted
those files, restore them, then reboot, and see if the problem is fixed. NEVER delete
files when adware/spyware is found. Always quarantine those files, until you're sure that
all of your software still functions. Many programs will NOT run without included
spyware/adware. I deleted a data tracker, and later found that my Family Lawyer software
wouldn't run. If you did delete the files, and there's no way to restore them from the
utility that you used, get with AOL tech support, and have them walk you through a
reinstall of their proprietary garbage software, which perhaps might also include having
to uninstall AOL, clean up what the uninstall doesn't get, and maybe have to do a Repair
Install of Windows XP before reinstalling AOL. As another poster advised: change your
ISP. AOL software actually changes Windows system files. A commercial ISP that doesn't
use proprietary software wouldn't mess with Windows system files, and wouldn't have
adware. Regardless of what that the AOL support person told you, it's an AOL problem, and
they should help you to fix it. My system came with one year of FREE AOL. I immediately
deleted the AOL package from my system, thankfully it hadn't been installed yet. Just
think, you could be on the list mentioned in the following:

Updated: 6:19 p.m. ET June 24, 2004
A former AOL employee was charged Wednesday with stealing the Internet provider's entire
subscriber list -- over 30 million consumers, and their 90 million screen names -- and
selling it to a spammer.

The employee, a 24-year-old software engineer named Jason Smathers, was arrested Wednesday
at his residence in Harpers Ferry, W.Va., according to the U.S. Attorney's Office in the
Southern District of New York.

According to a complaint filed before Judge Andrew J. Peck, Smathers accessed AOL's
subscriber list in May 2003, then sold the list to 21-year-old Las Vegas resident Sean
Dunaway for an unknown sum. Dunaway was also arrested Wednesday.

Authorities allege Dunaway used the list to promote his Internet gambling business, and
then resold it to another spammer for $52,000. That spammer, who isn't named in the
complaint, eventually agreed to cooperate with authorities and fingered Dunaway to U.S.
Secret Service Agent Peter Cavicchia, hoping for leniency from government prosecutors.

The unnamed spammer admitted to using the AOL e-mail addresses to send e-mail marketing
herbal penile enlargement pills. The spammer also told authorities than Dunaway claimed to
be making $10,000 to $20,000 per day from his Internet gambling business.



Other personal data also stolen:


According to the complaint, information on AOL's 30 million subscribers is maintained in
the company's "Data Warehouse," and access is limited to a small number of employees.
Smathers, who worked at the firm's Dulles office, didn't have access to the data, but he
impersonated another employee to reach it, the complaint says.

Smathers, who had worked at AOL since 1999, got more than screen names, according to the
complaint. He also allegedly stole related zip codes, credit card types and telephone
numbers. But he did not get credit card numbers, the complaint says, because they are
stored separately by the company.

A search of Smather's employee computer last month revealed electronic conversations he
had with Dunaway describing the heist, according to the government. After stealing the
entire screen name database in May 2003, Smathers went back and got an update in March
2004, taking another 18 million screen names. Dunaway paid $100,000 to Smathers for the
updated list, and later sold it to the unnamed spammer for $32,000.

During their investigation, AOL technicians discovered a telling file on Smathers'
computer, which included a conversation between Smathers and a correspondent named "The
Brews." Initially, the correspondent complains that most spam lists include many fake and
invalid AOL addresses.

"Well . . . it would be different if you mailed current AOL members. But the lists I use,
and others have used, are just collected lists where people have to enter their emails and
all there is thousands and thousands of fake emails. If you have a database of REAL
emails, that were fresh, the ratio of sign ups would be sooo much greater. If you have any
ideas on bulk mailing with AOL lol let me know and I can get you a program set up in a
heart beat. heh."

To that, Smathers replied: "Well I'll check it out ... It isn't going to be easy. I think
I found the member database ... Just need to figure out how to get the SNs [screen names]
it is spread over like 30 computers ... You can't talk about this."

But later, he added, "OK, I got it figured out ... there are going to be millions of them
so, will take time to extract I will do them a chunk at a time ... because 37 million
accounts have up to 7 screen names per account I'd expect there to be around 100 million
active screen names4 maybe more."

Both face up to five years in prison, the complaint says.


T.C.
t__cruise@[NoSpam]hotmail.com
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