Display incoming email From name based on contact information

[TheCleaner]

OUTLOOK VERSION: Outlook 2003 w/ sp2
EXCHANGE VERSION: Exchange 2003 w/ sp2
Corporate environment / single domain

ISSUE:

User has a contact, let's say (e-mail address removed), with "Display As" set to
John Smith.

User then receives an email from (e-mail address removed) but it comes in From
"John Smith, Jr." in the display. Which I always thought was controlled by
the sender's side.

The user says that this used to not be the case. That they had a way to
make sure that any emails from (e-mail address removed) always displayed whatever
their contact "Display As" was set to. So if they changed
(e-mail address removed)'s contact to "Jane Doe" it would then display as Jane Doe
when that address sent them email.

I'm saying that is not the case, but can't prove it.

So, can I make sure that any emails that come in from (e-mail address removed) or
any other contact this user has filed, always shows as "From:" and then their
"Display As" field in Contacts?

Thanks for your help.

 

[Brian Tillman]

OUTLOOK VERSION: Outlook 2003 w/ sp2
EXCHANGE VERSION: Exchange 2003 w/ sp2
Corporate environment / single domain

ISSUE:

User has a contact, let's say (e-mail address removed), with "Display As"
set to John Smith.

User then receives an email from (e-mail address removed) but it comes in
From "John Smith, Jr." in the display. Which I always thought was
controlled by the sender's side.\

It is.

The user says that this used to not be the case. That they had a way
to make sure that any emails from (e-mail address removed) always displayed
whatever their contact "Display As" was set to. So if they changed
(e-mail address removed)'s contact to "Jane Doe" it would then display as
Jane Doe when that address sent them email.
Nope.

I'm saying that is not the case, but can't prove it.

The From field will always show whatever the sender has defined in the
equivalent of the "Your Name" field of an Outlook account.

So, can I make sure that any emails that come in from
(e-mail address removed) or any other contact this user has filed, always
shows as "From:" and then their "Display As" field in Contacts?

Can't be done.

 

[dlw]

Why oh why can't we just have an "Email Address" field to add to the inbox
columns? An email client that actually shows email addresses, what a concept!