DIAL UP HANGING AS DIALLING

[gw]

When I dial up, I can hear the dialing tone, and the dial
up starts, and then the sound stops mid-dial and then the
whole computer hangs requiring a reboot.

Help!

 

[XPUSER]

More information is needed.
What computer system is this?
XP Home or Pro?
Was XP an upgrade from a previous version of Windows?
If so, what version of Windows did you upgrade from?
When was the upgrade done?
Are there any devices showing error symbols in Device Manager?
(To get to Device Manager, right click on My Computer and
choose "Properties", click on the "Hardware tab", click on "Device Manager)
You could try disabling any Network Adapters in Device Manager
and then try the Dial-up connection again.

If this was an upgrade to XP, did you carefully go over the
Upgrade Advisor report before proceeding on with the upgrade?

================================================

 

[GW]

OK. It is XP Home Edition. All updates have been
installed too. It NOT an upgrade. All devices look ok in
Device Manager - no error symbols that I can see (how
would I tell?). The problem has started recently. The
only thing I have also done recently to my PC recently is
install Easy CD Creator CD.

 

[XPUSER]

Was that the latest version of Easy CD Creator by the way?
If devices are having a problem, they will have a yellow circle
with an exclamation mark on them in Device Manager.
Since this was working previously,
you might want to employ MSCONFIG for troubleshooting.

MSCONFIG is "System Configuration Utility" and is meant
to be used as a troubleshooting tool. The end goal is to be able
to keep MSCONFIG in Normal mode and not have the issue
anymore.

Click on Start - Run - type in "msconfig" (without quotes) -
click OK or press Enter

In System Configuration Utility, is it presently in Normal Startup?
It should be. If it is in Selective, then most likely some Startup Group
items
have already been unchecked.

Click on the Services tab at the top.
Put a check in "Hide all Microsoft Services" at the bottom border.
Then you will be seeing a list of non MS services.
Uncheck all of these non MS services by clicking on the "Disable all"
button.
Click "Apply" at the bottom.
(Every time you go back to the Services tab, you have to recheck the box
to Hide all MS Services in order to just check on the non MS services)

Now click on the Startup tab at the top.
If MSCONFIG was in Normal when you first brought it up,
all of the items in here will be checked.
If MSCONFIG was in Selective, then some of these will be unchecked.
If that is the case, make note of which ones are already unchecked.
Now uncheck all of the Startup items by using the Disable All button.
Click Apply and then Close and then click on Restart.

The system restarts and a message from MSCONFIG comes up.
Click OK and MSCONFIG loads again.
Click on Services tab and Hide all MS Services again.
Verify that all of the non MS Services have stayed unchecked.
Click on the Startup tab and verify that all of these have stayed unchecked.
Click CANCEL at the bottom.

Now try making your Dial Up Connection.
Did it work?
If yes, then you have just determined that some non MS Service or Startup
item
is what is causing the issue.
Now it becomes a tedious process of elimination to determine which one by
bringing back
these non MS Services and Startup items a few at a time untill the issue
occurs again.

You have to restart each time you make a change to MSCONFIG in order to test
the issue in the new configuration.

HTH

===========================================

 

[GW]

XP Home. No device errors. Not an upgrade.
Have created a new user profile (needed to anyway becuase
of corruption causing problems in Outlook) and this has
not resolved problem (didn;t expect it to).

The error has just started recently. Only other thing I
have done recently is install Easy CD Creator 6.

Any advice very welcome! Thanks.