Device Manager-Ports cannot see my modem

[Guest]

Installed a new modem after taking out all traces I could find of the old one. New one installed fine and says it is working properly, but diagnostics cannot query it as it does not respond. ISP can't start it either. Checking device manager to find the i/o port, I see only the 2 serial ports and the printer port, NO modem. How can I get the system to see the modem as a port?

 

[Delwin Lee [MSFT]]

Do you see a device with an "exclamation mark" on the icon? If so, that may
be the modem that needs a driver installed. (In that case, you should
install the driver that came with the modem, probably on a CD.)

If not, then you may have some hardware IRQ conflicts - you should check
with the modem maker for help. One common issue is to try moving your modem
to a different PCI slot, which sometimes causes different IRQ's to be
assigned.

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Installed a new modem after taking out all traces I could find of the old

one. New one installed fine and says it is working properly, but
diagnostics cannot query it as it does not respond. ISP can't start it
either. Checking device manager to find the i/o port, I see only the 2
serial ports and the printer port, NO modem. How can I get the system to
see the modem as a port?