desperate for help

[Guest]

I need some help really bad here. The people that sold me my computer have gone out of business. I have windows xp and in the last month, it keeps restarting,the entire computer, with no warning. I have gotten errors and sent them in repeatedly,and it's telling me that its being caused by a device driver, but they don't know which one. I don't know how to diagnose which one it is, or how to do anything else. I am proficient in the computer but don't understand the language they are using. I either need someone to tell me how to fix this like I'm two, or someone who can be trusted to come into my computer and diagnose the problem. Please email me asap someone PLEASE, it's ruining my computer. (e-mail address removed). PLEASE!!!!

 

[RonK]

Do a System Restore to a date before the problem started. Click Start,
Help and Support, and on the right side under "Pick a Task" click Undo
changes to your computer with System Restore.
You will be shown a calender where you can go back a month or so and select
a date to restore to.

I need some help really bad here. The people that sold me my computer

have gone out of business. I have windows xp and in the last month, it
keeps restarting,the entire computer, with no warning. I have gotten errors
and sent them in repeatedly,and it's telling me that its being caused by a
device driver, but they don't know which one. I don't know how to diagnose
which one it is, or how to do anything else. I am proficient in the computer
but don't understand the language they are using. I either need someone to
tell me how to fix this like I'm two, or someone who can be trusted to come
into my computer and diagnose the problem. Please email me asap someone
PLEASE, it's ruining my computer. (e-mail address removed). PLEASE!!!!

 

[Guest]

thanks ron, i'll try it right now. that's the best and clearest thing anyone has told me so far. i'll let you know. megan