Robert said:
Do a windows repair install using the recovery CD that should sort it.
Mr. Gething, telling someone to do a Repair Install with the little
information she provided is irresponsible. Ms. Marcia, you simply
haven't told us enough to get a specific answer. Here are a few places
to start troubleshooting:
1. Go to the Display applet in Control Panel and look on the Desktop
tab. Click on Customize Desktop, and then click on the Web tab. You
will see that there are checkmarks next to "My Current Home Page" and
probably "Lock Desktop Items". Uncheck these.
2. Here are some other Desktop-related notes:
If you can't enable desktop backgrounds after a virus, MVP Kelly Theriot
has a fix. Look under Wallpaper-Desktop-Disable Changing here:
http://www.kellys-korner-xp.com/xp_w.htm
If Display tabs are missing, run Kelly's registry edit on line 285,
right-hand side "Restore all display tabs".
If none of the above works, check to see if these Registry entries
exist:
HKCU\Software\Microsoft\Windows\CurrentVersion\GroupPolicyobject\{21A7BE9D-5027-49C1-B6F7-757B707E1C94}User\Software\Policies\Microsoft\Windows\System
If "GroupPolicyRefreshTime" and/or "GroupPolicyRefreshTimeOffset" are
there, then delete them.
HKCU\Software\Policies\Microsoft\Windows\System. If
"GroupPolicyRefreshTime" and/or "GroupPolicyRefreshTimeOffset" are
there, then delete them and then run the reg fix from Kelly's page.
3. Make sure the computer is 100% virus and malware-free. If you need
help in doing this, post back.
It would be a good idea to go to at least one of the links below to get
help in making a good newsgroup post. Then you'll have a better idea of
what details we need in order to help you:
http://www.dts-l.org/goodpost.htm
Malke
