C
C J.
Hello,
My folks have an HP a630n Pavilion Desktop PC Runing SP2 Home Ed XP, with
512 Mb Ram, and a 160GB harddrive. The System has all updates/patches from
Hp and Windows Update.
For the past few months, they've been calling to complain to me that some of
their desktop shortcuts are intermittently failing to work.
If they double click a shortcut for a program or utility they wish to use,
it fails to load from the desktop. I've inspected the properties for each
of the shortcuts involved, and the Target information lines are correct - in
that each one points to a valid, installed application.
In the past week alone - I've had to fix their desktop shortcuts twice. As
this is getting old, I'm looking for a permanent fix.
So far I've ...
1. Scanned the PC for malware using AdAwareSE, and for the presence of
viruses using Kaspersky Labs Online Scanner.
Result: Their system comes back clean of malware, and is infection free of
trojans and/or viri.
2. Tried a workaround - by dumping their temp cache, and then running
CCleaner and rebooting to remedy the problem.
Result: It seems taking this approach works, but it is only a temporary
solution.
3. Suspected file corruption, or other disk errors so I ran Chkdsk /r /f
from a CMD prompt.
Result: Test runs on next boot, and drive checks out normally.
4. Uncovered Errors in Event Viewer for Explorer.exe - that seem to be
related to using the shortcuts. To test this was the case, I attempted to
use the shortcuts, which failed to load, rebooted and then checked the Event
Viewer. New Errors related to Explorer were listed. So I ran SFC /Scannow
from a CMD box figuring this would find and remedy the problem with
explorer.
Result: None apparent. The situation persists.
Any other ideas?
My folks have an HP a630n Pavilion Desktop PC Runing SP2 Home Ed XP, with
512 Mb Ram, and a 160GB harddrive. The System has all updates/patches from
Hp and Windows Update.
For the past few months, they've been calling to complain to me that some of
their desktop shortcuts are intermittently failing to work.
If they double click a shortcut for a program or utility they wish to use,
it fails to load from the desktop. I've inspected the properties for each
of the shortcuts involved, and the Target information lines are correct - in
that each one points to a valid, installed application.
In the past week alone - I've had to fix their desktop shortcuts twice. As
this is getting old, I'm looking for a permanent fix.
So far I've ...
1. Scanned the PC for malware using AdAwareSE, and for the presence of
viruses using Kaspersky Labs Online Scanner.
Result: Their system comes back clean of malware, and is infection free of
trojans and/or viri.
2. Tried a workaround - by dumping their temp cache, and then running
CCleaner and rebooting to remedy the problem.
Result: It seems taking this approach works, but it is only a temporary
solution.
3. Suspected file corruption, or other disk errors so I ran Chkdsk /r /f
from a CMD prompt.
Result: Test runs on next boot, and drive checks out normally.
4. Uncovered Errors in Event Viewer for Explorer.exe - that seem to be
related to using the shortcuts. To test this was the case, I attempted to
use the shortcuts, which failed to load, rebooted and then checked the Event
Viewer. New Errors related to Explorer were listed. So I ran SFC /Scannow
from a CMD box figuring this would find and remedy the problem with
explorer.
Result: None apparent. The situation persists.
Any other ideas?