Desktop Icons Missing at Startup HOTFIX KB948277

[Jakeybg]

It appears explorer.exe is not starting when some of our users logon. They
can get it to start by using task manager. I found a hotfix supplied by
Microsoft (list above), but although the install finishes, the KB log
indicates the following:
8.047: KB948277 Setup encountered an error: The update.ver file is not
correct.

This started with just a few users, now its creeping through the network.
Its not a virus, and now other office (not on our network) are having the
same issue.

Any help is appreciated.

 

[PA Bear [MS MVP]]

WinXP version(s) (e.g., WinXP SP1)?

How did you obtain the Hotfix?

Are all machines on the network fully patched?

How do you know it's not a virus or hijackware infestation (which could
easily spread over the network or via infected USB drives)?

 

[Jakeybg]

To answer your questions:
I obtained the Hotfix from Microsoft for this exact issue (search the KB and
you will find the info).

All network machines fully patched.

Network secure - no virus nor hijack infestation.

What I am focusing on is the hotfix failing to install, once it is in I am
sure it will fix the issue as the write up fully explains our situation. We
are running XP Pro Sp2. I am contemplating installing SP3 and see what
happens.

Thanks for your interest.

 

[MowGreen [MVP]]

It appears explorer.exe is not starting when some of our users logon. They
can get it to start by using task manager. I found a hotfix supplied by
Microsoft (list above), but although the install finishes, the KB log
indicates the following:
8.047: KB948277 Setup encountered an error: The update.ver file is not
correct.

This started with just a few users, now its creeping through the network.
Its not a virus, and now other office (not on our network) are having the
same issue.

Any help is appreciated.

The entry you posted from the KB948277.log is a generic entry found in
almost all KBxxxxxx.logs. Ex:

2.444: KB948881 Setup encountered an error: The update.ver file is not
correct.

Suggest you either post the entire log or search for a more specific
error ... such as " Access Denied ".


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

 

[PA Bear [MS MVP]]

Network secure - no virus nor hijack infestation.

Again, how have you determined this?