Desktop Alert does not work

[Guest]

I have a user who just had the new Office 2007 Professional Plus installed.
By default the desktop alert item is on and has worked with all the other
users. When this user receives new emails she only sees the envelop but not
the "pop-up" desktop alert..


Heres the run down:
Shes running XP Prof
in the tray when I right click, it is checked to show new mail desktop alert
in the mail options everything is checked and made sure display is at 7
seconds
have cleared her cache

what could be causing this?, we do not have a group policy restricting this...

 

[Diane Poremsky [MVP]]

is outlook at full screen? are other apps at full screen?

 

[Guest]

Outlook is at full screen and we have troubleshot with only Outlook open. I
sent out several test emails and the alert does not come up. Even when I go
to email options and then go into the configuration, when I click Preview it
does not show..

 

[Diane Poremsky [MVP]]

try it with outlook not at full screen. the process is not supposed to show
them if apps are at full screen as to prevent them from coming up during a
PowerPoint etc but I found it depends on the app.

Outlook is at full screen and we have troubleshot with only Outlook open.
I
sent out several test emails and the alert does not come up. Even when I
go
to email options and then go into the configuration, when I click Preview
it
does not show..