design template disappeared

[Guest]

When I load PowerPoint while Outlook is open, the slide layout and design
template window (on the right of the screen) come up blank. When I move my
mouse over there, the outline of each box/choice can be seen, but the actual
picture is not there. Note that this works fine if Outlook is not open. I
have tried re-installing Office but this did not fix anything.

How do I fix this?

Thanks in advance.

 

[Steve Rindsberg]

When I load PowerPoint while Outlook is open, the slide layout and design
template window (on the right of the screen) come up blank. When I move my
mouse over there, the outline of each box/choice can be seen, but the actual
picture is not there. Note that this works fine if Outlook is not open. I
have tried re-installing Office but this did not fix anything.

How do I fix this?

One user with this same problem reported that it went away when they set
Outlook NOT to use Word as the email editor. It later turned out that the
problem wasn't Word, it was a Word add-in that got loaded at the same time as
Word whenever Outlook started up. It was an add-in for footnotes/end notes as
I recall, but others may cause the same problem.

When they uninstalled the add-in they could then use Word as the email editor
in Outlook.

 

[Guest]

Thank you for your response. Everything seems ok now.

Craig

 

[Steve Rindsberg]

Thank you for your response. Everything seems ok now.

Excellent ... thanks for letting us know, Craig.
Which steps, exactly, solved the problem?