Dell Dimension 8400 blue screen drives me crazy


R

Roger Hunen

Greetings!

I have a friend's Dell Dimension 8400 on my desk throwing blue screens.
I have gone through a lot of steps (see below) to try and fix this to no
avail. I therefore need your help!

Symptoms:
- BSOD with PAGE_FAULT_IN_NONPAGED_AREA
STOP: 0x00000050 (0xFF99FFF8, 0x00000000, 0x80551211, 0x00000000)
Stop error parameters are identical every time
- No additional information is displayed about the component that
causes the BSOD
- Minidumps are enabled but not created

When does the problem happen:
- While running the Microsoft Malicious Software Removal Tool
(MRT.EXE). This happens
- when running the MSRT mannually
- when trying to install Internet Explorer 8 (this runs MRT.EXE)
Note: I managed to get IE8 installed by killing MRT.EXE manually
before the system crashes
- during automatic updates (which MRT.EXE runs every month)

System information:
- Dell Dimension 8400
- BIOS A09 (latest)
- Windows XP Home Edition SP3, fully patched
- 2GB Memory
- 80 GB primary SATA disk (WD Caviar WD800JD)
- 250 GB secondary SATA disk (....)
- ATI Radeon X300 display adapter

What I have tried so far:
- check for bad RAM with Memtest86: no errors after 9 passes
- replace RAM
- update all drivers (including iastor.sys and ATI display
drivers) to latest versions
- reinstall SP3
- uninstall patch KB977165 (MS10-015)
- remove end-of-life software (such as Nero 6.6)
- run full chkdsk.exe on all drives (no errors)
- check the system drive for viruses and other malware by
attaching the system drive to another system (so that root
kits cannot hide) using various tools
- clean the registry

So far all attempts have failed and I have run out of clues.

==> Any pointers? Please help!!

Best regards & thanks,
-Roger
 
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A

Alias

Greetings!

I have a friend's Dell Dimension 8400 on my desk throwing blue screens.
I have gone through a lot of steps (see below) to try and fix this to no
avail. I therefore need your help!

Symptoms:
- BSOD with PAGE_FAULT_IN_NONPAGED_AREA
STOP: 0x00000050 (0xFF99FFF8, 0x00000000, 0x80551211, 0x00000000)
Stop error parameters are identical every time
- No additional information is displayed about the component that
causes the BSOD
- Minidumps are enabled but not created

When does the problem happen:
- While running the Microsoft Malicious Software Removal Tool
(MRT.EXE). This happens
- when running the MSRT mannually
- when trying to install Internet Explorer 8 (this runs MRT.EXE)
Note: I managed to get IE8 installed by killing MRT.EXE manually
before the system crashes
- during automatic updates (which MRT.EXE runs every month)

System information:
- Dell Dimension 8400
- BIOS A09 (latest)
- Windows XP Home Edition SP3, fully patched
- 2GB Memory
- 80 GB primary SATA disk (WD Caviar WD800JD)
- 250 GB secondary SATA disk (....)
- ATI Radeon X300 display adapter

What I have tried so far:
- check for bad RAM with Memtest86: no errors after 9 passes
- replace RAM
- update all drivers (including iastor.sys and ATI display
drivers) to latest versions
- reinstall SP3
- uninstall patch KB977165 (MS10-015)
- remove end-of-life software (such as Nero 6.6)
- run full chkdsk.exe on all drives (no errors)
- check the system drive for viruses and other malware by
attaching the system drive to another system (so that root
kits cannot hide) using various tools
- clean the registry

So far all attempts have failed and I have run out of clues.

==> Any pointers? Please help!!

Best regards & thanks,
-Roger

Reinstall Windows. It will be quicker.
 
P

Peter Foldes

Roger

0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Requested data was not in memory. An invalid system memory address was referenced.
Defective memory (including main memory, L2 RAM cache, video RAM) or incompatible
software (including remote control and antivirus software) might cause this Stop
message, as may other hardware problems (e.g., incorrect SCSI termination or a
flawed PCI card).

Uninstall MRT or Disable it services.mci and see if the error disappears. Sounds
like you have a bad download and install of the MRT or a bad update to it.



--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
This posting is provided "AS IS" with no warranties, and confers no rights.
http://www.microsoft.com/protect
 
G

glee

Roger Hunen said:
Greetings!

I have a friend's Dell Dimension 8400 on my desk throwing blue
screens.
I have gone through a lot of steps (see below) to try and fix this to
no
avail. I therefore need your help!

Symptoms:
- BSOD with PAGE_FAULT_IN_NONPAGED_AREA
STOP: 0x00000050 (0xFF99FFF8, 0x00000000, 0x80551211, 0x00000000)
Stop error parameters are identical every time
- No additional information is displayed about the component that
causes the BSOD
- Minidumps are enabled but not created

When does the problem happen:
- While running the Microsoft Malicious Software Removal Tool
(MRT.EXE). This happens
- when running the MSRT mannually
- when trying to install Internet Explorer 8 (this runs MRT.EXE)
Note: I managed to get IE8 installed by killing MRT.EXE manually
before the system crashes
- during automatic updates (which MRT.EXE runs every month)

System information:
- Dell Dimension 8400
- BIOS A09 (latest)
- Windows XP Home Edition SP3, fully patched
- 2GB Memory
- 80 GB primary SATA disk (WD Caviar WD800JD)
- 250 GB secondary SATA disk (....)
- ATI Radeon X300 display adapter

What I have tried so far:
- check for bad RAM with Memtest86: no errors after 9 passes
- replace RAM
- update all drivers (including iastor.sys and ATI display
drivers) to latest versions
- reinstall SP3
- uninstall patch KB977165 (MS10-015)
- remove end-of-life software (such as Nero 6.6)
- run full chkdsk.exe on all drives (no errors)
- check the system drive for viruses and other malware by
attaching the system drive to another system (so that root
kits cannot hide) using various tools
- clean the registry

So far all attempts have failed and I have run out of clues.


Try this and see if it works.
Download the latest version of MRT from this link:
http://www.microsoft.com/downloads/...E0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Save the file to the desktop or other location you can easily find, do
NOT run it.

Delete MRT.exe from WINDOWS\system32

Restart the system in Safe Mode and run the download you saved from the
link above.


Why did you cross-post to the Hardware group? This doesn't show any
indication of being hardware-related.
 
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T

Tester

With dell systems, it is pretty easy to reformat your system and start
everything all over again. The reason being you are most likely to have
a recovery partition and/or operating system DVD. I wouldn't waste time
trying to figure out which driver is corrupt because resetting the
system is the quickest way. I am, of course, assuming that your system
was working properly when it arrived from the factory. Also, make sure
you have back up of your documents, pictures, videos, music, emails etc
which you don't want to lose.
 

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