delete old usb infomation in registry

[Bandit]

Hello,

I having problems with software Motorla Phone Tools v5 & apparenty when i
connect my phone (Razor v3m) to the usb port i get fatal error & motorola
told me its in my registry, i can use this on other pc no problems, using XP
Pro SP3. is there a tool that can clean out old hardware u had installed & a
way to clear all USB ports, i did a repair install no dice didnt work. i
dont want to reformat pc i hear there a fix to this.

thanks

 

[Jose]

Hello,

I having problems with software Motorla Phone Tools v5 & apparenty when i
connect my phone (Razor v3m) to the usb port i get fatal error & motorola
told me its in my registry, i can use this on other pc no problems, usingXP
Pro SP3. is there a tool that can clean out old hardware u had installed & a
way to clear all USB ports, i did a repair install no dice didnt work. i
dont want to reformat pc i hear there a fix to this.

thanks

You need to say exactly what the error message says, and I mean
exactly!

What do you think is supposed to happen when you plug your phone in?

If you get an error, that means that at least Windows sees something
happening out there so that is a good thing.

I would not tinker with your registry yet or download any tools that
claim to be able to cure registry problems. If you do that, you might
end up having to reformat.

 

[JS]

Without the specific error message it would be hard
to tell what need fixing, and if Moto can't fix it then
using a registry cleaner would be like turning a 600
pound ape loss in your house.

 

[Patrick Keenan]

Hello,

I having problems with software Motorla Phone Tools v5 & apparenty when i
connect my phone (Razor v3m) to the usb port i get fatal error & motorola
told me its in my registry, i can use this on other pc no problems, using
XP Pro SP3. is there a tool that can clean out old hardware u had
installed & a way to clear all USB ports, i did a repair install no dice
didnt work. i dont want to reformat pc i hear there a fix to this.

thanks

Repair installs, as you notice, leave installed software intact. This is
because they replace system files, and pretty much leave the registry
intact.

So, for problems that reside in the registry, a repair install is a waste of
time.

If Motorola told you the problem is in the registry, they should have some
indication of what to remove. Searching for and deleting anything with
Motorola in it might be a good start.

HTH
-pk

 

[Uwe Sieber]

Hello,

I having problems with software Motorla Phone Tools v5 & apparenty when i
connect my phone (Razor v3m) to the usb port i get fatal error & motorola
told me its in my registry, i can use this on other pc no problems, using XP
Pro SP3. is there a tool that can clean out old hardware u had installed & a
way to clear all USB ports, i did a repair install no dice didnt work. i
dont want to reformat pc i hear there a fix to this.

Put the following lines into a CMD file, e.g.
DevManAll.CMD

set DEVMGR_SHOW_NONPRESENT_DEVICES=1
set DEVMGR_SHOW_DETAILS=1
devmgmt.msc

Execute the file. In the Device Manager select
"View" -> "Show hidden devices"

Now it will show non present devices too. The
non present ones have lighter icons. There will
be lots of them if the Windows is not too new...

Now you can delete your phone under 'USB controllers'
and maybe under 'Modems' too.

Maybe it installes correctely when attached next time.


Uwe

 

[Jose]

You need to say exactly what the error message says, and I mean
exactly!

What do you think is supposed to happen when you plug your phone in?

If you get an error, that means that at least Windows sees something
happening out there so that is a good thing.

I would not tinker with your registry yet or download any tools that
claim to be able to cure registry problems.  If you do that, you might
end up having to reformat.

The non specific response from Motorola that it is in your registry
could mean that they have no idea what the problem is and telling you
it is in the registry gets you off their back. I would interpret a
response like that with no details to mean "I have no idea".

If they recognize your yet to be mentioned error message and knew the
solution was a registry change it would seem to me thy would help you
fix it.

Without more details, we could also only make some guesses and you can
"try" many things, but I don't like guessing or just trying things to
find an answer.

 

[John Wunderlich]

Hello,

I having problems with software Motorla Phone Tools v5 & apparenty
when i connect my phone (Razor v3m) to the usb port i get fatal
error & motorola told me its in my registry, i can use this on
other pc no problems, using XP Pro SP3. is there a tool that can
clean out old hardware u had installed & a way to clear all USB
ports, i did a repair install no dice didnt work. i dont want to
reformat pc i hear there a fix to this.

thanks

Checkout:
<http://www.uwe-sieber.de/usbtrouble_e.html>

There are a few references to registry entries in that troubleshooting
guide.

HTH,
John

 

[smlunatick]

Checkout:
  <http://www.uwe-sieber.de/usbtrouble_e.html>

There are a few references to registry entries in that troubleshooting
guide.

HTH,
  John

Especially the "USB drive not working stable" section. Uwe has a link
to someone else's web site. That web site has details, along with
Microsoft "command-line" hardware manager Devcon, can reset most USB
device lists.

 

[Bob Lucas]

Especially the "USB drive not working stable" section. Uwe has
a link
to someone else's web site. That web site has details, along
with
Microsoft "command-line" hardware manager Devcon, can reset
most USB
device lists.

The Windows XP registry contains details of all devices that you
have installed on your computer, including devices that you no
longer use. This can cause conflicts and other problems, if a
previous installation has failed for any reason.

By default, Device Manager only shows devices that are still
connected to the computer. Consequently, Device Manager does not
display "problem devices" that are no longer connected to your
computer - or devices that your computer cannot detect properly.

You have asked about "a tool that can clean out old hardware & a
way to clear all USB ports. The following suggestion, which does
not require any special "tools" might help (but no guarantees).

Firstly, create a Restore Point - just in case. Then, disconnect
the Motorola from your computer and uninstall any Motorola
programs (via Control Panel).

Configure Device Manager to show "hidden devices".

There are two slightly different ways to show "hidden devices":

1. Configure Device Manager on a one-off basis - or
2. Configure Device Manager to always show hidden devices (my
preferred option).

You will find full instructions at
http://support.microsoft.com/kb/315539.

Following configuration of Device Manager, the unplugged devices
will still not appear automatically. To reveal details of
unplugged devices, you must open Device Manger and click on View.
Then, select "Show Hidden Devices".

The icons and details of unplugged devices will be identified in
a lighter typeface. Scroll down through the complete list, and
right click on any problem item (identified with a yellow
triangle and explanation mark). Click on the uninstall option to
remove any problem items. I would also uninstall those items
that relate to the Motorola.

It is up to you whether to also uninstall some or all of the USB
controllers or USB Hubs. That should probably be a last resort.

Exit from Device Manager. Reboot your computer, but do not
re-connect the Motorola at this stage. Windows XP should
identify and re-install any plug and play devices that you have
uninstalled (but only if they are still connected).

Then, reinstall the Motorola. In most cases, you will need to
re-install drivers from the manufacturer's CD, before you connect
the device. However, you should always follow the manufacturer's
instructions.