Delay Delivery of Email

[LCar78]

Hi,

Please can someone help me on this?

One of our users tried to send a delayed email last week when she was out of
the office. As is office practice here, she logged her machine off and
closed it down, only to discover when she got back that the message hadn't
been sent and was still sitting in her Outbox.

I've read some of the other threads on the forum, but there seems to be no
definative answer to this one - do you have to be logged on to Outlook at all
times in order for the delayed message to send? Some of the other messages
seem to suggest that as long as you have Exchange 2007, this wasn't the case,
but we've tested it here and unless you're logged on, the delayed message
doesn't get sent.

This seems rather pointless as I'm sure, like many other companies operating
a security and environment aware office, we're all told to log off and shut
down at the end of our working days.

For information - we are using Outlook 2007 with Exchange Server 2007.

Many thanks
LCar78

 

[Roady [MVP]]

This is the case when you use Cached Exchange Mode and the Outbox folder
isn't set to sync with Exchange.
To modify; Tools-> Options-> tab Mail Setup-> button Send/Receive-> button
Edit-> select the Exchange account-> verify that the Outbox is selected

 

[Brian Tillman]

One of our users tried to send a delayed email last week when she was
out of the office. As is office practice here, she logged her
machine off and closed it down, only to discover when she got back
that the message hadn't been sent and was still sitting in her Outbox.

I've read some of the other threads on the forum, but there seems to
be no definative answer to this one - do you have to be logged on to
Outlook at all times in order for the delayed message to send? Some
of the other messages seem to suggest that as long as you have
Exchange 2007, this wasn't the case, but we've tested it here and
unless you're logged on, the delayed message doesn't get sent.

If your delivery location is an Exchange mailbox, then you do not have to be
logged in to have a delayed message delivered. If you do not use an
Exchange account or if your delivery location is a PST and not the Exchange
mailbox, then you will need to leave Outlook running.

 

[LCar78]

Hi,

Thanks for your reply. I followed your instructions to the letter, but it
would appear that her email account is set up correctly. The Outbox is
selected, so it should be working.

Any other ideas?

 

[Dan M]

I too am having this problm It all started with the cached mode feature. In
outlook 2000 everything worked fine. Looking at OWA the outbox does NOT sync
up. If I remove cached mode all works as it should BUT this won't work for a
mobile user.

 

[Brian Tillman]

I too am having this problm It all started with the cached mode
feature. In outlook 2000 everything worked fine. Looking at OWA the
outbox does NOT sync up. If I remove cached mode all works as it
should BUT this won't work for a mobile user.

I think that it's Cached mode that's causing the issue.

 

[Dan M]

Yes. But is there a fix besides sending the user back to outlook 2000? This
issue has been out there with the deploy of Outlook 2003. "5 years ago" Could
it be that there isn't enough folks using delayed e-mail for MS to address
this issue?

 

[Brian Tillman]

Yes. But is there a fix besides sending the user back to outlook
2000?

Disable Cached mode.

 

[Dan M]

But disabling cache mode makes it so you can't work off line correct?

 

[J Marble]

Hi Brian,

I've disabled cached mode and when attempting to close Outlook it still
gives the prompt indicating that Outlook needs to remain open and connected
to Exchange in order to send messages, which gives me the impression that it
must be more than just operating in non-cached mode.

Reinforcing this impression is that if I choose the "Exit without sending"
option on the prompt the mail still does not get delivered until the first
send/Receive after Outlook is reopened. The only other option on this prompt
is "Don't Exit".

 

[Brian Tillman]

I've disabled cached mode and when attempting to close Outlook it
still gives the prompt indicating that Outlook needs to remain open
and connected to Exchange in order to send messages, which gives me
the impression that it must be more than just operating in non-cached
mode.

Reinforcing this impression is that if I choose the "Exit without
sending" option on the prompt the mail still does not get delivered
until the first send/Receive after Outlook is reopened. The only
other option on this prompt is "Don't Exit".

Where's your delivery liocation?

 

[J Marble]

Brian,

I'm unable to locate any setting that is explicitly called "Delivery
Location", however I believe what you're referring to can be located from
Tools > Options > Mail Setup tab > "Data Files..." button

This brings up the Account Settings dialog window on the Data Files tab. The
only "Data File" listed on this tab has the following values identified:

Name: Mailbox - Marble, J
Filename: Not available
Comment: Default


I recently reloaded my workstation, and this setting was automatically
generated by Outlook on its first launch. I have made no configuration
changes.

Thanks.

 

[Brian Tillman]

I'm unable to locate any setting that is explicitly called "Delivery
Location", however I believe what you're referring to can be located
from Tools > Options > Mail Setup tab > "Data Files..." button

I don't see where you're specified your Outlook version. For Outlook
2002/2003, click Tools>E-mail Accounts>View or change existing e-mail
acoounts>Next and examine the "Deliver new e-mail to the following location"
drop-down at the lower left.

 

[J Marble]

Sorry about that, I'm running Outlook 2007 in combination with Exchange 2007.

 

[Brian Tillman]

Sorry about that, I'm running Outlook 2007 in combination with
Exchange 2007.

The delivery location should be under Tools>Account Settings. On the E-mail
tab, select the Exchange account. Does the account deliver mail to
"Mailbox - yourname\Inbox"?

 

[J Marble]

Yep, it is there...can't believe I managed to overlook it. Thanks for being
patient in getting me to finally see where this information is indicated.

Yes, it indicates that the account delivers mail to "Mailbox - my name\Inbox".

So now that I've finally managed to confirm for you that the exchange
account is the delivery location and I'm not using cached mode where do we
look next?

 

[Brian Tillman]

Yep, it is there...can't believe I managed to overlook it. Thanks for
being patient in getting me to finally see where this information is
indicated.

Yes, it indicates that the account delivers mail to "Mailbox - my
name\Inbox".

So now that I've finally managed to confirm for you that the exchange
account is the delivery location and I'm not using cached mode where
do we look next?

Frankly, I"m at a loss at this point. Perhaps someone else will be able to
suggest something.

 

[J Marble]

It's been awhile since my last post, just hoping maybe the question at the
end of my last post was overlooked...



So now that I've finally managed to confirm for you that the exchange
account is the delivery location and I'm not using cached mode where do we
look next?

 

[Brian Tillman]

So now that I've finally managed to confirm for you that the exchange
account is the delivery location and I'm not using cached mode where
do we look next?

Since I can't reproduce the problem, I can't advise any further. Perhaps
someone else will have an idea.

 

[J Marble]

Brian,

Sorry about that, I didn't see the "More" link at he bottom of the main page
for the thread.

Thanks for you time and effort.