defender

[Baraquiel]

My laptop shutdown while scanning. What can I do?

Thanks,

Baraquiel

 

[Ǝиçεl]

Not sure by your post if this is XP or Vista. Besides the specific
edition of Windows installed, what Service Packs have been applied so far ?

Also, could you supply some information on what your firewall is, anti-virus,
other R-TP programs, e.g. Spybot Search & Destroy (reduced functionality
called "TeaTimer") Avira (From version 9) (Included in antivirus package),
Ad-Aware, etc?

http://support.microsoft.com/kb/555375
-=-

 

[Baraquiel]

Thanks for your response. I have windows XP professional 5.1. Firewall is
disabled, I can’t click on to enable it.

The system also shutdown while scanning in live onecare. I have downloaded
service pack 3. I have ad Aware not up to date.

Thanks for your help.

Baraquiel

 

[Ǝиçεl]

The issue with the firewall, and the shutdown, they point to compromised
system

I am hoping it is not indicative of some deeper issue, like a
virus/trojan/worm/whatever.


SUPERAntiSpyware just put up a Online Safe Scan at
<http://www.superantispyware.com/onlinescan.html>
if you cannot install and/or run the current SUPERAntiSpyware product due to
an infection.
-=-
<http://www.superantispyware.com/>

After the software is updated, it is suggested scanning the system in *Safe
Mode*.


<http://support.microsoft.com/kb/892199>

<I have ad Aware not up to date.
Why Ad-Aware is NOT up to date ?

<http://www.lavasoft.com/products/ad_aware_free.php>


<I have downloaded service pack 3
Download SP3 but don't install until you are sure your system is clean

You should also ensure your computer has all the
security updates available at Microsoft Update.
<http://update.microsoft.com/microsoftupdate/v6/vistadefault.aspx?ln=en-us>


Cleaning a CompÑomised System
<http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx>


If you continue to have trouble, you can obtain free
malware-related support from Microsoft Product Support Services by calling
+1 (866) PC-SAFETY (+1 (866) 727-2338) in the U.S. and Canada, or at your
local international subsidiary.
<http://support.microsoft.com/common/international.aspx>


Good luck
-=-

 

[Ǝиçεl]

Hi Baraquiel,

It helps your marked initial question as answered--that will enable others
searching for an answer to find a correct one more quickly.


Thank you


(¯`·._.·Ǝиgel·._.·´¯)