Defender Update Error 0x80248013

[Guest]

I just installed defender on two new PCs. When trying to do updates I receive
the following error on BOTH PCs:
"Unable to complete the update 0x80248013"

i tried the following options but did not help.
http://support.microsoft.com/kb/918355
and
http://support.microsoft.com/kb/915105/

All other updates work fine

Win XP Pro we are on a LAN, Defender update work ok on the other workstation
on the LAN.
Any ideas what may be wrong?

 

[Guest]

I just installed defender on two new PCs. When trying to do updates I receive
the following error on BOTH PCs:
"Unable to complete the update 0x80248013"

i tried the following options but did not help.
http://support.microsoft.com/kb/918355
and
http://support.microsoft.com/kb/915105/

All other updates work fine

Win XP Pro we are on a LAN, Defender update work ok on the other workstation
on the LAN.
Any ideas what may be wrong?

 

[Guest]

indows Defender Version: 1.1.1347.0
Engine Version: 1.1.1603.0
Definition Version: 1.14.1715.1

client syncronization error 0x80248013

delete contents in following directories:

%windir%SoftwareDistribution\Datastore


%windir%SoftwareDistribution\Datastore\logs

%windir%SoftwareDistribution\Download


error 0x80244022

Same as HTTP status 503
– the service is temporarily overloaded.
WU_E_PT_HTTP_STATUS_GATEWAY_TIMEOUT.

0x80244022 -2145107934.
SUS_E_PT_HTTP_STATUS_SERVICE_UNAVAIL.
Http status 503 - temporarily overloaded

retry update.....
success

Definition version 1.14.1715.11
created on 10/04/2006 at 5:48pm

 

[Guest]

This did not help, still could not get updates

indows Defender Version: 1.1.1347.0
Engine Version: 1.1.1603.0
Definition Version: 1.14.1715.1

client syncronization error 0x80248013

delete contents in following directories:

%windir%SoftwareDistribution\Datastore


%windir%SoftwareDistribution\Datastore\logs

%windir%SoftwareDistribution\Download


error 0x80244022

Same as HTTP status 503
– the service is temporarily overloaded.
WU_E_PT_HTTP_STATUS_GATEWAY_TIMEOUT.

0x80244022 -2145107934.
SUS_E_PT_HTTP_STATUS_SERVICE_UNAVAIL.
Http status 503 - temporarily overloaded

retry update.....
success

Definition version 1.14.1715.11
created on 10/04/2006 at 5:48pm

 

[Bill Sanderson MVP]

Hmm - I agree with both sets of advice here--have you tried Engel's link,
which is of similar import, but differs in some details?

--

 

[Guest]

Yes but it did not help

Hmm - I agree with both sets of advice here--have you tried Engel's link,
which is of similar import, but differs in some details?

 

[Guest]

Yes but it did not help

Hmm - I agree with both sets of advice here--have you tried Engel's link,
which is of similar import, but differs in some details?

 

[Bill Sanderson MVP]

I 'd go with dial-a-fix from Engel's next set of recommendations.

Google on dial-a-fx and djlizard--I think the newest version is labelled as
a beta--I'd not hesitate to use that one. This is an automated sequence
that goes through what is described in a good many pages of the official KB
articles.

--

 

[Bill Sanderson MVP]

Terry - can you re-try the operations today? I've now seen information
indicating that issues beyond your local machine may cause these errors.

--

 

[Guest]

Bill,
I retried this morning received the following error:
Unable to complete 0x824001d
The system could not write to the specific device.

i will try the CCleaner next

 

[Bill Sanderson MVP]

I'd be cautious about doing stuff on your machine.

Can you try updating via WindowsUpdate?

--

 

[Guest]

Not today.
I tried received the error:

"The web site encountered a problem and cannot display the page."

 

[Bill Sanderson MVP]

I think I'd sit tight for a bit--I'm sure WindowsUpdate is under some stress
at the moment--maybe try it again late tonight? Some problem on your
machine because of incomplete downloads isn't impossible, but I'm still
suspecting the issue is at the other end.

--

 

[Guest]

OK I wil hold off until tomorrow

I think I'd sit tight for a bit--I'm sure WindowsUpdate is under some stress
at the moment--maybe try it again late tonight? Some problem on your
machine because of incomplete downloads isn't impossible, but I'm still
suspecting the issue is at the other end.

 

[Guest]

Bill all Windows updates worked this morning. DEFENDER DID NOT up date same
error!

 

[Bill Sanderson MVP]

OK--let's see if I have this straight: On a Windows XP SP2 machine, you
have applied all critical updates offered by Windows Update without
problems.

Did those updates include Windows Defender definitions? They should have.

And, when you update within Windows Defender, you get an error message, as
in the subject header.

I think I'd try:

Go to a command prompt in the folder in which Windows Defender is
installed--by default this is \program files\windows defender.

type:

mpcmdrun -RemoveDefinitions -All

and hit enter.

Once that completes, go back to Windows Update and do an express scan and
lets see what happens. If an express scan brings in definitions, and they
are successfully installed, go back into Windows Defender and do another
check for updates. That should complete with no error messages--just two
balloons--one at the start, and another saying that nothing was found I
believe.

And, to backtrack--this is a home machine, and not one ever connected to a
corporate domain?




--

 

[Guest]

Worked!! Thanks

OK--let's see if I have this straight: On a Windows XP SP2 machine, you
have applied all critical updates offered by Windows Update without
problems.

Did those updates include Windows Defender definitions? They should have.

And, when you update within Windows Defender, you get an error message, as
in the subject header.

I think I'd try:

Go to a command prompt in the folder in which Windows Defender is
installed--by default this is \program files\windows defender.

type:

mpcmdrun -RemoveDefinitions -All

and hit enter.

Once that completes, go back to Windows Update and do an express scan and
lets see what happens. If an express scan brings in definitions, and they
are successfully installed, go back into Windows Defender and do another
check for updates. That should complete with no error messages--just two
balloons--one at the start, and another saying that nothing was found I
believe.

And, to backtrack--this is a home machine, and not one ever connected to a
corporate domain?

 

[Bill Sanderson MVP]

Excellent. Probably should have tried that advice earlier!

--