Default XP not working as expected


B

Bob

I have a friend (not very computer literate - but maybe I'm not
either) who is has a laptop with XP Pro SP2 installed.
The orginal question I got was regarding a web site that had colors on
a calendar page. On the laptop there were no colors, on other's
machines there were colors.
I'm over 1200 miles away, so I started asking some questions which led
us no where. I was able to get him to export the IE7 sections of the
reg. He had great difficulty doing that as Outlook Express was always
puting the ".reg" extension back on the file, no matter what we
renamed it. We tried serveral methods and finally imported the
registery section into WORD and saved it as a *.txt file.
I exported the same section of my system and compared the two files
with WINDIFF. I was expecting to find something wrong, but nothing
that stood out. (I was going to send him a colored copy of the
WINDIFF output, however that didn't work - creating a PDF only gave me
B&W (as did the printer).
So I sent him a copy of WINDIFF. He installed, but when he tried to
use it, the prg wouldn't correctly load the two files. I had him take
the files and the prg to a desktop and he installed and it ran
correctly.
One other thing we have discovered, in several programs the "save as"
is grayed out.
Any suggestion as where to start.
Thanks,
Bob
 
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R

Rene Brehmer

I have a friend (not very computer literate - but maybe I'm not
either) who is has a laptop with XP Pro SP2 installed.
The orginal question I got was regarding a web site that had colors on
a calendar page. On the laptop there were no colors, on other's
machines there were colors.
I'm over 1200 miles away, so I started asking some questions which led
us no where. I was able to get him to export the IE7 sections of the
reg. He had great difficulty doing that as Outlook Express was always
puting the ".reg" extension back on the file, no matter what we
renamed it. We tried serveral methods and finally imported the
registery section into WORD and saved it as a *.txt file.
I exported the same section of my system and compared the two files
with WINDIFF. I was expecting to find something wrong, but nothing
that stood out. (I was going to send him a colored copy of the
WINDIFF output, however that didn't work - creating a PDF only gave me
B&W (as did the printer).
So I sent him a copy of WINDIFF. He installed, but when he tried to
use it, the prg wouldn't correctly load the two files. I had him take
the files and the prg to a desktop and he installed and it ran
correctly.
One other thing we have discovered, in several programs the "save as"
is grayed out.
Any suggestion as where to start.

Does his laptop show anything else in colour? If it's just one site that's
the problem, then it's probably a coding error on that site, rather than a
setting in the browser.

For aiding over distance, consider using VNC. It is very simple to install
and use (probably the simplest of all the remote access programs
available), and it's free. It's a LOT easier to troubleshoot someone's
computer from a great distance, when you can go on it yourself and poke
around like you were right there.

--
Rene Brehmer
IT Technician

North Hill Inn
http://www.northhillinn.com
 

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