DEFAULT MAIL CLIENT

G

Guest

I am having problems with my default mail client (outlook) when i try and
send for things like a brochure or an enquiry via a help page link. I get the
message that my default mail client is not installed correctly. I have a new
computer so am surprised by this. please see diagnostics below. I can send
and recieve e-mails but am unable to use links on web pages. Please advise is
it possible to either fix this problem (i have tried downloading my settings
from my service provider) or can i re-install microsoft outlook??



nternet Service

- Default Outlook Express Mail

pop.freeserve.com / smtp.freeserve.com

FAILED

InBoundMailPort = 110

- InBoundMailServer = pop.freeserve.com (FAILED)

Pinging pop.freeserve.com [193.252.22.136] with 32 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Ping statistics for 193.252.22.136:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

InBoundMailType = POP3

Successfully connected to pop.freeserve.com port 110

OutBoundMailPort = 25

+ OutBoundMailServer = smtp.freeserve.com (PASSED)

OutBoundMailType = SMTP

Successfully connected to smtp.freeserve.com port 25

- Default Outlook Express News

news.freeserve.com

PASSED

NewsNNTPPort = 119

- NewsServer = news.freeserve.com (PASSED)

Pinging news.svr.pol.co.uk [195.92.193.157] with 32 bytes of data:

Reply from 195.92.193.157: bytes=32 time=233ms TTL=233

Reply from 195.92.193.157: bytes=32 time=190ms TTL=190

Reply from 195.92.193.157: bytes=32 time=190ms TTL=190

Reply from 195.92.193.157: bytes=32 time=180ms TTL=180

Ping statistics for 195.92.193.157:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)

Approximate round trip times in milli-seconds:

Minimum = 180ms, Maximum = 233ms, Average = 198ms

Successfully connected to news.freeserve.com port 119

+ Internet Explorer Web Proxy

www-cache.freeserve.com

PASSED

Computer Information

+ Computer System

ALFORDFAMILY

+ Operating System

Microsoft Windows XP Home Edition

+ Version

5.1.2600

Modems and Network Adapters

+ Modems

SoftK56 Data Fax CARP

- Network Adapters

FAILED

+ [00000001] Realtek RTL8139/810x Family Fast Ethernet NIC

- [00589827] WAN Miniport (IP) (FAILED)

Caption = [00589827] WAN Miniport (IP)

DatabasePath = %SystemRoot%\System32\drivers\etc

- DefaultIPGateway = 62.136.47.190(Same Subnet) (FAILED)

Pinging 62.136.47.190 with 32 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Ping statistics for 62.136.47.190:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

Description = WAN (PPP/SLIP) Interface

DHCPEnabled = FALSE

DNSEnabledForWINSResolution = FALSE

DNSHostName = ALFORDFAMILY

+ DNSServerSearchOrder (PASSED)

GatewayCostMetric = 1

Index = 589827

- IPAddress = 62.136.47.190 (FAILED)

Pinging 62.136.47.190 with 32 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Ping statistics for 62.136.47.190:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

IPConnectionMetric = 50

IPEnabled = TRUE

IPFilterSecurityEnabled = FALSE

IPSubnet = 255.255.255.255

IPXEnabled = FALSE

MACAddress = 00:53:45:00:00:00

ServiceName = NdisWan

TcpipNetbiosOptions = 2

WINSEnableLMHostsLookup = TRUE

+ Network Clients
 
D

DL

According to yr diagnostics the Default mail client is Outlook Express, a
completely different app to Outlook, which has (for OE) a seperate ng. - Try
also the OE newsreader for ng's
http://insideoe.tomsterdam.com/ may help with OE problems.
Also Freeserve has an email help section.

Trigger said:
I am having problems with my default mail client (outlook) when i try and
send for things like a brochure or an enquiry via a help page link. I get the
message that my default mail client is not installed correctly. I have a new
computer so am surprised by this. please see diagnostics below. I can send
and recieve e-mails but am unable to use links on web pages. Please advise is
it possible to either fix this problem (i have tried downloading my settings
from my service provider) or can i re-install microsoft outlook??



nternet Service

- Default Outlook Express Mail

pop.freeserve.com / smtp.freeserve.com

FAILED

InBoundMailPort = 110

- InBoundMailServer = pop.freeserve.com (FAILED)

Pinging pop.freeserve.com [193.252.22.136] with 32 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Ping statistics for 193.252.22.136:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

InBoundMailType = POP3

Successfully connected to pop.freeserve.com port 110

OutBoundMailPort = 25

+ OutBoundMailServer = smtp.freeserve.com (PASSED)

OutBoundMailType = SMTP

Successfully connected to smtp.freeserve.com port 25

- Default Outlook Express News

news.freeserve.com

PASSED

NewsNNTPPort = 119

- NewsServer = news.freeserve.com (PASSED)

Pinging news.svr.pol.co.uk [195.92.193.157] with 32 bytes of data:

Reply from 195.92.193.157: bytes=32 time=233ms TTL=233

Reply from 195.92.193.157: bytes=32 time=190ms TTL=190

Reply from 195.92.193.157: bytes=32 time=190ms TTL=190

Reply from 195.92.193.157: bytes=32 time=180ms TTL=180

Ping statistics for 195.92.193.157:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)

Approximate round trip times in milli-seconds:

Minimum = 180ms, Maximum = 233ms, Average = 198ms

Successfully connected to news.freeserve.com port 119

+ Internet Explorer Web Proxy

www-cache.freeserve.com

PASSED

Computer Information

+ Computer System

ALFORDFAMILY

+ Operating System

Microsoft Windows XP Home Edition

+ Version

5.1.2600

Modems and Network Adapters

+ Modems

SoftK56 Data Fax CARP

- Network Adapters

FAILED

+ [00000001] Realtek RTL8139/810x Family Fast Ethernet NIC

- [00589827] WAN Miniport (IP) (FAILED)

Caption = [00589827] WAN Miniport (IP)

DatabasePath = %SystemRoot%\System32\drivers\etc

- DefaultIPGateway = 62.136.47.190(Same Subnet) (FAILED)

Pinging 62.136.47.190 with 32 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Ping statistics for 62.136.47.190:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

Description = WAN (PPP/SLIP) Interface

DHCPEnabled = FALSE

DNSEnabledForWINSResolution = FALSE

DNSHostName = ALFORDFAMILY

+ DNSServerSearchOrder (PASSED)

GatewayCostMetric = 1

Index = 589827

- IPAddress = 62.136.47.190 (FAILED)

Pinging 62.136.47.190 with 32 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Ping statistics for 62.136.47.190:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

IPConnectionMetric = 50

IPEnabled = TRUE

IPFilterSecurityEnabled = FALSE

IPSubnet = 255.255.255.255

IPXEnabled = FALSE

MACAddress = 00:53:45:00:00:00

ServiceName = NdisWan

TcpipNetbiosOptions = 2

WINSEnableLMHostsLookup = TRUE

+ Network Clients
Click to expand...
 

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