Default 2003 format, but suggests docx when saving - Word 2007

[Guest]

We use 2007 and have set the default format for save to 97-2003 format.
And I can see it remembers this setting.
But still some users experience that Word suggests docx when they try to
save a document, even though the default setting is 97-2003 doc.
It has also happend when one opened an old 2003 doc then when save as, it
suggested docx.
What can we do.

 

[Graham Mayor]

SAVE AS

If you use Office Button > SaveAs you have to select the format from the
list of choices no matter what the default is.

If you add SaveAs to the QAT or use F12 or Ctrl+S, the current format of the
document should be offered unless the document is a new and unsaved
document, in which case the default should be offered.

SAVE

Save should save new and previously unsaved documents in the preferred
format but existing documents are saved in the same format as they were
opened.

If some user is saying that the document somehow changed the format during a
save (as opposed to save as), I would be very suspicious that the user was
telling fairy tales to cover pilot error.

If the preference is not holding I would suspect a minor corruption of the
Word data key in the registry -
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data\Settings

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Graham Mayor - Word MVP

My web site www.gmayor.com

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[Guest]

I see your point.
But most users experience that when using save as, it suggests .doc, the
default setting, I've never had my Word suggesting .docx when using save as.

But it's a good idea to use F12. Thanks.

And thanks for the other tip about the Word data key