Dantz Retrospect Express will not start properly

[Jazzeur]

Hello,

I have just installed a Maxtor OneTouch II external drive. The
installation CD came with the Dantz Retrospect Express backup software.
The installation process went fine.

However, every time the Retrospect Express software attempts to start,
I am getting failure messages like the one that follows:
RetroExpress.exe
Application has generated an exception that could not be handled.
Process id=0x61c (1564), Thread id=0x1e8 (488)

I then have to terminate the application.

Any help is appreciated.

Thank you,

 

[Carey Frisch [MVP]]

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Windows XP - Shell/User
Microsoft Newsgroups

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:

| Hello,
|
| I have just installed a Maxtor OneTouch II external drive. The
| installation CD came with the Dantz Retrospect Express backup software.
| The installation process went fine.
|
| However, every time the Retrospect Express software attempts to start,
| I am getting failure messages like the one that follows:
| RetroExpress.exe
| Application has generated an exception that could not be handled.
| Process id=0x61c (1564), Thread id=0x1e8 (488)
|
| I then have to terminate the application.
|
| Any help is appreciated.
|
| Thank you,

 

[Don MI]

Hello,

I have just installed a Maxtor OneTouch II external drive. The
installation CD came with the Dantz Retrospect Express backup software.
The installation process went fine.

However, every time the Retrospect Express software attempts to start,
I am getting failure messages like the one that follows:
RetroExpress.exe
Application has generated an exception that could not be handled.
Process id=0x61c (1564), Thread id=0x1e8 (488)

I then have to terminate the application.

Any help is appreciated.

Thank you,

The Knowledge Base at: http://www.dantz.com/en/support/index.dtml may also
be some help.

Don

 

[Peter Wilkins]

Hello,

I have just installed a Maxtor OneTouch II external drive. The
installation CD came with the Dantz Retrospect Express backup software.
The installation process went fine.

However, every time the Retrospect Express software attempts to start,
I am getting failure messages like the one that follows:
RetroExpress.exe
Application has generated an exception that could not be handled.
Process id=0x61c (1564), Thread id=0x1e8 (488)

I then have to terminate the application.

Any help is appreciated.

Thank you,

I have had continuing problems with Dantz Retrospect Express HD that
have not been solved by the Maxtor or Dantz KB's.

My computer will not boot if the OnetouchII drive has powered down.
I have to turn off the drive then turn it on then reboot.

Whenever a scheduled backup attempts to run, I get a BSOD
(Blue Screen Of Death) and have to power off the computer (3 fingered
salute does not work). Manual backups do work.

My computer no longer recognises the Firewire connection - I have to
use the USB. There is something about this in the KB but Microsoft
want to charge me for the fix. I don't think that's fair.

I have now uninstalled both Dantz Retrospect and the Maxtor utilities
and just use the drive with Ghost 2003 for backup.

If you want to persevere, you might try making sure the OnetouchII
drive is running before the Dantz software tries to backup - just turn
it off then on again before doing a backup. That might work.