Custom Calendar Form not showing up in old appointments

[crsanders]

I had designed and published a custom tab to be used in the standard
appointment form so that our folks could enter meeting specific info after
the meeting and all was working fine. This was in a group mailbox and anyone
who accessed the calendar and opened an existing appointment could access the
new tab and enter the new info into the fields I had created there. Time
passed and then we had to move all our mailboxes to a new server (old was
Exchange 2000 and new was Outlook 2003 Exchange server). All the appointments
in the old system were simply exported from the old system and then imported
into the new system on the new server. I had to get things back up and
running and since I had saved the form, I was able to get it back into the
new group mailbox (published) and it looked fine when I created a new
appointment but it doesn't show up on the old appointments ... I'm new to
Outlook VB and custom forms so any help someone can provide would be greatly
appreciated. Thx.

 

[Ken Slovak - [MVP - Outlook]]

Did you change the Version property of the form when you published it on the
new system? Perhaps there's some forms cache corruption that is preventing
the old items from using the new form. An alternative might be that the old
items are one-offed.

If the items are showing in standard forms then maybe they don't have your
custom MessageClass, only having the standard MessageClass. You need to
check that.

For more detailed troubleshooting information see the Forms information at
http://www.outlookcode.com/.

 

[crsanders]

Hmmm ... its been a while. The only place I could locate properties of the
form was under properties of the calendar, forms, manage ... there I could
see a field called version that was blank that was prevented from any
updates. Maybe you could help me more along this line of thought ...

Meanwhile, this morning, I deleted the form from the new system. I logged
into the old system, saved the form as a template on the harddrive, logged
into the new system directly into the public mailbox (ie not accessed from my
calendar) and opened it and published it (to the calendar folder, only other
choices were personal forms library and outlook folders and inbox). I also
told the properties of the calendar to default to the new appointment form
for new entries.

Then I started accessing various appointments old vs recent, etc. MAny would
open up revealing the new tab I had created and many would not, very strange.
AT first I thought it was only working for appointments I had created but
then I opened one that I created and it did not have the custom tab.

Last I am starting to wonder about permission set at the system level for
the public folder on the old vs new system which I depend on our IT folks for
but I don't know what to tell them to make sure I have been properly set up.

Thanks for the quick reply and in advance for any further help you might
provide.

 

[Ken Slovak - [MVP - Outlook]]

Tools, Forms, Design a Form to get at wherever the form is now stored or
published. Properties tab has the Version. Best practice is to use something
like 1.00 and increment the string as if it was a version number for each
form revision.

Sounds to me like some of the forms are one-offed and there's probably forms
cache corruption.

Look at the forms information at www.outlookcode.com. It has specific
information on to fix both problems and how to correctly publish your form.

 

[crsanders]

Way too cool, you gave me just enough bread crumbs to follow the trail and
figure out the issue ... I had older versions of the form out there,
downloaded one of the tools to update the message class of all outlook items
pointing to the wrong outdated form, and wah-lah, I'm in business. Thanks so
much.