Cry for help

[Gus Porteners]

I am using Vista Home Premium.
When I want to use Internet Explorer I get the message that it has stopped
working.
Yet when I run it as administrator it works.
The problem now is that when I am in WinMail and click a URL inside a
message, it won't go on line, even when I have already opened IE as
administrator.
I am now using Mozilla Firefox as default internet explorer but really want
to use IE7.
The problem report I get when trying to open IE7 is as follows:

Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6000.16386
Application Timestamp: 4549b133
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000005
Exception Offset: 000618f8
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 5129
Additional Information 1: 9af4
Additional Information 2: e1b7a190cfc1279dacdf95365ce55783
Additional Information 3: 2643
Additional Information 4: a43db0cc1b14cde39b73d25fe6834bea

It looks like there is a version 6 module muddying the waters, probably
arrived there when installing my Canon printer (using Vista compatible
driver).
Does abyone know how to fix this?
Thanks in advance
Gus

 

[Don Varnau]

Hi,
You may have a browser add-on which needs to run as administrator.
See: http://www.enhanceie.com/ie/troubleshoot.asp
for troubleshooting information.

The troublesome program may not show up as an add-on. Disable other
security, privacy, ad-blocking programs to see if one of them is causing the
problem. Any program that interacts with Internet Explorer could be causing
this. The connection with IE may not be obvious, such as Google Desktop.
Uninstalling the printer drivers is worth a try.

A firewall will probably not be causing this problem, but turn on the
Windows Firewall from Control Panel> Windows Firewall before disabling a
third-party firewall or security suite.

Hope this helps,
Don
[MS MVP- IE]