Critical Updates 8-15-03

[Guest]

I cant't seem to download critical updates.

It this because of the worm?

I get the list of updates, 15 of them, but they won't
download. I get "failed to install".

Can you help?

 

[PCManiac]

It probably is because of the worm. Visit www.symantec.com for a removal
tool

 

[CharlesE[MSFT]]

When Window Updates fail to install, it is usually not a virus issue.

Try this
Suggestion 1
==========
This can occur if the hotfix installer was referencing:
C:\WINDOWS\system32\CatRoot2\edb.log and the file was corrupt. Either
renaming C:
\WINDOWS\system32\CatRoot2\edb.log or renaming the entire
C:\WINDOWS\system32\CatRoot2 folder will allow the hotfix install to
complete
normally.

TEST

then
Suggestion 2
============
Register the following system files.

1. On the "Start" menu, click "Run."
2. Type "regsvr32 licdll.dll" (without quotes).
3. Click "OK."
4. Type "regsvr32 regwizc.dll"(without quotes).
5. Click "OK."

Charles


--
CharlesE [MSFT]

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