creating recovery disk

[Guest]

I started to create a recovery disk but it failed varification on the first
dvd-r. Is there a reason why it is doing this?

 

[Jupiter Jones [MVP]]

Michelle;
Bad drive or media?
Have you tried again?

 

[Guest]

Hi Michelle!

I spent an hour on the phone yesterday trying to get the same issue
resolved. We went around and around. I cannot tell you how many times they
took me to the very same window - to do the very same task - to get the very
same failure. After that, they said they would send me the disc's. The
problem was never solved, which I would love to figure out! I'm hoping
someone will respond to you but my instinct tells me you better request the
recovery discs.

BTW, I tried both + and - DVD disc's and neither one worked.

Donna

 

[Guest]

Hi Jupiter,

I have tried 3 or 4 times using DVD-R and DVD+R. How would I determine if
it is the drive?

DW

 

[Jupiter Jones [MVP]]

That can be a little tougher.
First see if the drive can read CDs and DVDs.
Can you try a different writer?
If the computer is new and in warranty, contact thee manufacturer for
support.