Crash Dump & BSOD

[Ferris Wheeler]

Laptop Acer Aspire 5103WLMi

AMD Turion 64x2

1.6 GHz 2x512kb L2

2GB DDR2 RAM

ATI Radeon 1300 (128 RAM)



Running Vista GGrrrr!! OS



Here’s my message:

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.0.6000.2.0.0.768.3

Locale ID: 2057



Additional information about the problem:

BCCode: 1000008e

BCP1: C0000005

BCP2: 81E2AD29

BCP3: 951B5834

BCP4: 00000000

OS Version: 6_0_6000

Service Pack: 0_0

Product: 768_1



Hi all. My sad story…..Some weeks back my new laptop started to crash dump and give me BSOD’s!



I then tried to troubleshoot this but needed to have my machine running again so I reinstalled my OS. It’s been fine for a week or so. Hmm, until today. When I came back from a coffee break only to see my machine rebooting it’s self. I realised that this blue screen issue was back. I have no idea why the pc should suddenly start to play up. I’ve done nothing today that might encourage this to happen. Like installing a new piece of software. I’m clueless how to move on from here, but this time I do know that I need to ground this issue because it will just keep on reoccurring if I don’t.



Above is the error message I’m getting. I’m also posting a picture of the first BSOD I got a few weeks back. I took a picture because the pc rebooted so fast I never got the chance to capture all the info. Also what is interesting is that the error messages are not identical. Could diskeeper or my ATI drivers that were offered to me thru MS Update be the problem?



I’m also posting a hijack this report. Maybe that’ll help too?!



So if anyone out there can work with me with me on this you will be doing a great deed for mankind and my sanity.

Many thanks! Ferris.




Logfile of Trend Micro HijackThis v2.0.0 (BETA)

Scan saved at 16:47:00, on 14/11/2007

Platform: Windows Vista (WinNT 6.00.1904)

Boot mode: Safe mode with network support



Running processes:

C:\Windows\Explorer.EXE

C:\Windows\system32\wbem\unsecapp.exe

D:\Software_14_Nov_07\HiJackThisV2\HiJackThis_v2.exe



R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 7\SnagItBHO.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Windows\system32\ActiveToolBand.dll

O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dll

O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 7\SnagItIEAddin.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe

O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [WarReg_PopUp] C:\Acer\WR_PopUp\WarReg_PopUp.exe

O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe

O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime Alternative\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"

O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [?????????] ??????????????e

O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized

O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O13 - Gopher Prefix:

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll

O23 - Service: Easy File & Folder Protector (ACDService) - Unknown owner -

O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe

O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)

O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe

O23 - Service: eLock Service (eLockService) - Acer Inc. - C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe

O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe

O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

O23 - Service: ePower Service (WMIService) - acer - C:\Acer\Empowering Technology\ePower\ePowerSvc.exe

O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe



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